Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First recipient of one of three pairs of earmuffs I bought was my 5 year old niece. These were advertised as children's/ladies but were very small. I also objected to paying £3.50 per pair for postafe when all three pairs were squashed into one envelope and cost nothing like £10.50 to post - won't be using this company again.”

Helpful Report

Posted 11 years ago

“The grey childrens ear-muffs are very well made and comfortable to wear.The pink "Bunny" ear-muffs have a sharp rim around the ear pads and not at all well padded and hurt when worn. I am very dissapointed with this item.”

Helpful Report

Posted 11 years ago

“Hi, I am still waiting for my shoes after 2 weeks.”

Helpful Report

Posted 11 years ago

Hi, I do apologise for the delay in your order. Can I confirm you have now received your shoes and everything is okay with them? Best regards, Matt

Posted 11 years ago

“I actually had to request my order be cancelled in whole because after I made my order online and paid I was emailed to say I had to pay postage for each individual item and therefore I would only receive one item until I paid more. Ridiculous. Even if this was reasonable why did the website allow me to make payment?!”

Helpful Report

Posted 11 years ago

“I attempted to purchase 2 pairs of animal earmuffs following an offer from Wowcher. Unfortunately I was denied the second pair because I inadvertently tried to get both pairs on the same order and therefore wouldn't pay for two lots of postage. It seems crazy to me that Shuperb would not combine the postage or at least request two lots of postage charges to cover both items on one order. In the end, I only received one pair or animal earmuffs and then had to decide which of my children would get them for Christmas! I also do not believe they originally cost £19.99 each. I have seen similar products available for considerably less money. The dispatch time of upto 10 days is also too slow. Overall, I am disappointed with the product, postage time, postage cost, site usability and communications from Shuperb. Mr. Kellock, Luton.”

Helpful Report

Posted 11 years ago

“Still have'nt received my Parcel,”

Helpful Report

Posted 11 years ago

“Requested review before dispatching product. Where are my new shoes.”

Helpful Report

Posted 11 years ago

“Ordered 2 pairs of shoes, both supposed to be a size 6 (UK), one of the pairs delivered was a size 10 (UK), now have to return the wrong pair which is a hassle I could do without!”

Helpful Report

Posted 11 years ago

“We ordered and paid for our goods over a week ago and we are still waiting for delivery.”

Helpful Report

Posted 11 years ago

“I'm still waiting for my order to arrive!!! Ordered boots oct 25th and its now 2nd November.”

Helpful Report

Posted 11 years ago

“Received these shoes for my partner their mens size 6 is a size 8. if they had been a uk mens 6 I would be keeping them my partners Christmas present. Regards Debra Collins”

Helpful Report

Posted 11 years ago

“Over a week after I ordered my item it still has not arrived. I would not purchase from this shop again, because they take too long to dispatch compared to other retailers.”

Helpful Report

Posted 11 years ago

“I received an item that was faulty. I requested an exact exchange but was asked for pictures of the item I had received. As the customer, I think I know when I need an exchange; I certainly do not need to provide pictures so Shuperb can decide for me. Shuperb never received any pictures and a refund is currently being processed. I may be wrong, but it seems to me that maintaining a loyal customer base isn't a priority of Shuperb.”

Helpful Report

Posted 11 years ago

“Ordering and delivery was ok, Purchased one pair of shoes size 8 and naturally one pair of boots size 8 the shoes fitted fine the boots far too big and had to return them cost nearly £10.”

Helpful Report

Posted 11 years ago

“The sizing is way off on this boot. I ordered a size 9 and its very small. My sister is a size 7 and a half and her toes were right at the end. I tried these on whilst wearing tights so there should have been plenty of room. Lovely looking boot though - just gutted that they don't fit :(”

Helpful Report

Posted 11 years ago

“-Order an sending time was long. -Customer service when doing a return from outside UK is super unflexible. Had to finaly call from overseas because return whas not managable via mail. - Information on return from overseas was poor and misunderstandable. - can´t recommend shuperb”

Helpful Report

Posted 11 years ago

“The order was sent to Astralia instead of USA. ANDREMAINED there a week to 10 days. Shuperb was of no help to move this along. Didn't offer to send another pair. Ordering a month in advance didn't help. The shoes arrived two week after the event for which it was needed.”

Helpful Report

Posted 11 years ago

Shuperb is rated 4.7 based on 17,700 reviews