Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong goods despatched. Replacement took over a fortnight to arrive and required chasing.... However, I commend the Customer Service Team for very fast and considered responses throughout, just a shame the overall service was slow.”

Helpful Report

Posted 10 years ago

“Ordered some sheepskin boots for my wife on the first of december, not heard a thing since no email or phone call, what is happening?”

Helpful Report

Posted 10 years ago

“Shoes arrived in 48 hours but they were a very large size 10 (an inch longer than any size 10 I own), returned via the post office but after a week still no refund or acknowledgement of receipt. Contacted via email and received an abrupt,unhelpful reply. Customer service needs improvement”

Helpful Report

Posted 10 years ago

“Shoe quality is fine, but delivery service was very slow”

Helpful Report

Posted 10 years ago

“I have had these shoes less than a week and the snakeskin pattern has already started to crack and sprain.”

Helpful Report

Posted 10 years ago

“The decided to purchase this shoe just seeing the website, where it appears very high quality. However it's just a normal or below normal shoes. The colour is not as shown. I asked for rubber sole and to my horror, that wad just additionally attached with the leather sole, making it more uncomfortable. The leather quality is also poor and the inner sole is just rubbish. The only good thing is its design. So you are paying a high price for the design only.”

Helpful Report

Posted 10 years ago

“They charged me £3.50 to return slippers that had been misdescribed by them on their web site. I'll not use them again.”

Helpful Report

Posted 10 years ago

“All has been good, but the last pair of shoes were not to a UK size 11. I would think they have been made to an 10 1/2 ie. they are too small. As a mail order company you should insist that your suppliers maintain correct UK size patterns. I will not purchase from you again. Bob@bsccl.co.uk”

Helpful Report

Posted 10 years ago

“First of All i must say i Was very inpressed with the quick delivery and Website for buying. But disapointed with my goods .when you pay £70 for shoes you expect A quaiity of shoe beyond what i ordered from shuperb. Have since purchased from jeff banks and paid same cost. And A Quaity shoes have Arrived. Maybe next time shuperb”

Helpful Report

Posted 10 years ago

“Sorry but not impressed with my new shoes.Ordered 3Pair to value of 150 pounds And wouldnt have giving 50pound for all 3Pair”

Helpful Report

Posted 10 years ago

“The wrong shoes were sent for my daughters birthday, luckily she liked the ones sent otherwise we would have had a disappointed birthday girl..”

Helpful Report

Posted 10 years ago

“Tried to buy Birkenstocks using the sizing written on a Birkenstock shoe. This doesn't correspond with the UK sizing in the listing, but nothing in the listing warns of this. So, got the wrong sized shoe by asking for a shoe in the same size as written on another shoe by the same manufacturer. Then got very hostile reception from customer services who said I should have called them before ordering. Eventually was told new stock arriving, so returned shoes and suffered the £5 charge for doing so. Then got told the new stock hadn't arrived after all. Ended up ordering from another supplier and asking for a refund from Shuperb. Not what I call shuperb shervish :(”

Helpful Report

Posted 10 years ago

Hi Keith, I would like to apologise for any confusion this may have caused. We list all our goods in guidance to UK size. Unfortunately, Birkenstock display the US size on the actual item. I do apologise as we were unable to replenish your order with the new stock. If there is anything else we can do to win back your trust, please do get in touch as we are happy to help. Regards Dhru Shuperb.co.uk

Posted 10 years ago

“I was quite angry because you sent me shoes which had already been worn so I sent it back”

Helpful Report

Posted 10 years ago

Hi Churchill, I am sorry to hear about your purchase. I can assure you we quality check all our products before dispatching them. Have you got in contact with one of the customer service team members in regards to the item you received? We are more than happy to help. Regards Dhru Shuperb.co.uk

Posted 10 years ago

“There was confusion as I had an email saying my order had been despatched but never arrived. In the end I had to call them to find out and there had been a mix up over the shoe sizes resulting in the order not being despatched. However until I rang no-one had informed me, and these were two pairs of school shoes I was waiting for. I was promised faithfully they would arrive on the Thursday (too late for one child) but they did not arrive until the Friday. Again I complained. I was told I could have 10% off my next order! but 10% of nothing is nothing! I would prefer a partial refund on this order. I was told they could not so this and have been offered a credit note. The staff I dealt with were nice, but there lacks pro activity. Both times I had to do the chasing, which is poor show if I've been told twice when to expect the deliveries.”

Helpful Report

Posted 10 years ago

“Impossible to put the right address for delivery. No following the postcode of the order, when there is a mistake in the address or calling the person directly.”

Helpful Report

Posted 10 years ago

Hi Maria, I am sorry to hear about your experience, we dispatch orders to the address provided by the customer. A colleague in the customer service department is currently in contact with yourself looking to resolve this situation. We look forward to hear from you. Regards Dhru Shuperb.co.uk

Posted 10 years ago

“My order was incorrectly supplied, I ordered brown, order confirmed as such, invoice received as brown being supplied but black was sent. Shoes were needed for an occasion and my location in far north Scotland made return a bon option so simply accepted the fact I would have to have wrong colour.”

Helpful Report

Posted 10 years ago

Hi Michael, I am endlessly apologetic for this error. I have sent you an email regarding this incident and would like resolve this as soon as possible. We would like to win your confidence with our brand and website. I look forward to hear from you. Regards Dhru Shuperb.co.uk

Posted 10 years ago

“I was rather surprised when the size 11 shoes arrived & did not fit as I am actually a size 10.5. Then went through the returns process & decided to try for a size 12. A week after I posted the shoes I contacted Shuperb to confirm that they had actually received them - which after some checking they advised that they had. It would have been helpful to have had an email confirmation rather than have me wondering what the status was. When I pressed the person handling my call on the availability & despatch date of the size 12 shoes I was not very impressed by the content & tone of the responses I received.......seemed like I was having to work quite hard to get information that should have been freely offered It is now 12 days after the return was sent off & the replacement pair has still not arrived”

Helpful Report

Posted 10 years ago

“I ordered these slippers as my husband has an ulcer on his foot and can't wear shoes. The website state they were wide fittings. I ordered my husbands normal size 8 but the slippers were far too narrow and only just long enough. Although they were of excellent quality for the price, they were totally unsuitable for him to wear. I wouldn't recommend the site fir anyone who dies not have narrow feet.”

Helpful Report

Posted 10 years ago

Hi Myra, I am extremely sorry you feel this way as we take great pride in delivering an excellent customer service. The pair which you have purchased is in fact a standard fit. Despite this, the adjustable strap does allow slightly more room than a standard fit. We do stock a wide fit range of Dr Keller on our website. If you still desire a pair, please feel free to get in touch with one of our expert team members and we will happily assist you through our wide fit range of shoes. Kind Regards Dhru Shuperb.co.uk

Posted 10 years ago

“As i am no good with computers ,i phoned .The young man who tried to take my order was so clueless that told him not to bother and that I would do it on line !! I had to repeat every thing several times and he stil did not get it!.”

Helpful Report

Posted 10 years ago

“I would think twice before I used this site again. Free pair of Monk shoe trees with this pair was the headline on the page I was browsing prior to purchasing a pair of shoes. I bought the shoes expecting to recieved the shoe trees but when they arrived,there was no shoe trees. I then emailed with that information.only to be told as I did not request the shoe trees at the time of purchase I would now have to pay postage if I wanted them.This stinks to me. Why can you mislead people like this. Please refrain from sending any more advertising emails.”

Helpful Report

Posted 10 years ago

Shuperb is rated 4.7 based on 17,700 reviews