Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes I ordered were massively over sized by comparison to normal UK shoes. Very disappointed. Service has been good so far. Waiting for a refund. We shall see. Would use again if it didn't cost me to send my clown shoes back :(”

Helpful Report

Posted 10 years ago

“I had a emai on 11 of june to say boots had been past for delivery nothing by the 20 so I rang and was told the wrong boots were in the box how could they be past for delivery on the 11 dont think I will order again”

Helpful Report

Posted 10 years ago

Hey Cyril, I am extremely sorry you feel this way. I hope to restore your confidence with our brand as i apologise that the item was different. It is very rare that this error occurs. We quality check our product before dispatching hence the reason why we offered a refund rather than dispatching the wrong item to you. I hope you accept my apology and confident enough to return as a valuable customer. Regards Dhru Shuperb.co.uk

Posted 10 years ago

“Unfortunately I have never received the shoes or the refund as yet. It seems that you are waiting for Royal Mail to reimburse you before you will refund me. My shoes were lost at the Royal Mail collection office and the replacement order showed up a discrepancy on the stock system and in fact there was not another pair in the correct size. I can't really comment about the service or the shoes until we reach a conclusion. Although I must say a couple of the people I have had e-mails from have been very helpful and courteous.”

Helpful Report

Posted 10 years ago

“Didn't have the correct size but instead of letting me know waited until I contacted them a week later after not receiving anything before telling me.”

Helpful Report

Posted 11 years ago

“Bought shoes but then got a call a few days later to say they had not been in stock when I bought so order was cancelled and refunded.”

Helpful Report

Posted 11 years ago

Hi Ben, We are very sorry that the item you wanted was not in stock. We can set up an email alert for you to let you know if they come back into stock, if you see any other shoe on our website you like please let us know!

Posted 11 years ago

“Its been a month have not received the goods yet, thinking of canceling the cuban heel boots.”

Helpful Report

Posted 11 years ago

“When I saw the pics I thought the bag looked really nice. However on arrival very disappointed the bag was much smaller thAn it looked. Really think they should have a model doing the demo, haven't used it at all.”

Helpful Report

Posted 11 years ago

“I was disapointed in that we have placed two separate orders, oone for my wife and one for me. Call us old fashioned, but we have always used UK sizes. Shuperb use a conversion factor that results in the foot-ware being too small. This then costs a postal charge in each case to exchange. To be fair, Schuperbs delivery was quick and they have allowed my recent exchange due to being too small to be charge free.”

Helpful Report

Posted 11 years ago

“2 weeks on no shoes no credit no phone call, very poor.”

Helpful Report

Posted 11 years ago

“I was disappointed with the bag I ordered. I thought it was much bigger in the picture than it was. I wanted the pink in it but it wasnt showing either.”

Helpful Report

Posted 11 years ago

“Was not what what i expected.”

Helpful Report

Posted 11 years ago

“I have sent your company two emails.To which you've not replied. I need to see back the bag l purchased as its not worth the money also poor quality. Please would you tell me how to return this item, thank you.”

Helpful Report

Posted 11 years ago

“Dear Shuperb, I don't normally write reviews but on this occasion I felt I had to. A friend told me about your website and said I must have a look. The shoes I ordered from you are exactly what I wanted! Colour, size, pattern and the overall look were perfect They arrived on time and felt great. Unfortunately, after only one week of wearing them the right shoe had totally come away from the sole, infact I even found myself tripping up. I'm really not one to complain, everyone at work told me to send them back. I didn't, and have taken them to be glued back together. Still love the look of the shoe but really gutted with the "build quality." Kind regards John”

Helpful Report

Posted 11 years ago

“The shoes I seen on the website is much different with the actual one. Looks different when I received them. The shape is different and weird. After I tried them on for a night the day after I gave them to charity shop. Waisted more than £50.”

Helpful Report

Posted 11 years ago

“on trying Shuperb for the first time to save £5 on the cost of the shoes versus a more well known retailer I would not use them again. It took 15 days for my shoes to arrive despite them showing in stock.”

Helpful Report

Posted 11 years ago

“I have not received my order yet as the boots are apparently out of stock .”

Helpful Report

Posted 11 years ago

“Still waiting for goods to be delivered and almost 3 full weeks. Havent heard anything yet if it has been shipped out or not.”

Helpful Report

Posted 11 years ago

Hi, I am extremely sorry for your delay and the lack of contact. My system said that the shoes were dispatched on the 15th of January. Is everything okay with the shoes? Best regards, Matt

Posted 11 years ago

“very cheaply made, postage a rip off £3.50 per item then sent together, so 2 items got charged £7 for postage, so making money out of postage, rip off beware!”

Helpful Report

Posted 11 years ago

“Very nice item but the colours were not as described,”

Helpful Report

Posted 11 years ago

Hi, Would you be able to provide me with your order reference number and how the item was different to the description. I would love to be able to sort this out for you. Best regards, Matt

Posted 11 years ago

“these ear muffs were bought for my granddaughters and the 'fun characters' were just glued on .. badly. I therefore had to spend the day sewing them back on. Definitely not worth full price. I tried to order 3 at the same time but could not so I had to pay postage on each so was pretty miffed about that aswell. Will think twice about using this company again..sorry.”

Helpful Report

Posted 11 years ago

Shuperb is rated 4.7 based on 17,700 reviews