Simple Contacts Reviews

Name: Simple Contacts
Rating: 4.59

4.6 Rating 1,467 Reviews

89 %

of reviewers recommend Simple Contacts

4.6

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use proclear contacts all the time so of course they're great I was not happy with the length of time it took for them to arrive and even worse DHL who deliver them left them at the office and I did not know until I happened to check the app yesterday afternoon but I order something I want it brought to my home I'm only on the second floor.”

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Posted 7 years ago

“I just you had a number so I could of talked to some I had a few questions”

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Posted 7 years ago

“I think the communications could be more clear as far as when shipment will be made. My biggest disappointment was simply communications or lack there of.”

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Posted 7 years ago

“The distant continued to say I was not 10feet away. I used a tape measure and was at 12 feet when finally acceptable. Was frustrated”

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Posted 7 years ago

“I had to return contacts, I couldn’t read with them. May have been my fault when giving my script”

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Posted 7 years ago

“The service is GREAT and I even took the eye test and got a renewed prescription! My problem was that when I paid for it all there was NO mention of a $10 fee for the eye test - that didn’t show up anywhere until I received the receipt in my email and there it was an extra $10 fee for the eye test! That should have been part of the list when I submitted my payment information online and not something that they just tack on later.”

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Posted 7 years ago

“No one set the expectation that I would need to wait 3-4 days to receive a text message back about my prescription. Since I was trying to spend an FSA before I left my employer that was stressful that I wasn't hearing back about being in a queue. I almost canceled my order because of this issue. From a product perspective, my experience would have been improved if: The prescription scanner was more accurate or had a visual of what needed to be included (my photo was missing the header). I received an auto reply text saying my messae had been received and I could expect to receive a response in 3-4 days. Honestly that feels way too long to wait, but at least it would set that expectation.”

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Posted 7 years ago

“it was ok. I am suspicious about the accuracy of the eye exam though. especially since I couldn't see anything on the letter test from 10 ft away”

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Posted 7 years ago

“Was nice to get the reminder that my prescription was going to expire/suggestion to order more. Was annoying that the discount I was given in the "here's your auto order" was not actually applied to the order after being offered in multiple emails and I had to contact customer support via email, was told to then text for a faster response and heard back in 3 days.”

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Posted 7 years ago

“Web site is hopeless, but customer service is very good. Took awhile but we got there in the end. Thanks”

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Posted 7 years ago

“Wish you had a working phone number so you wouldn’t have to wait two or three days for a response”

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Posted 7 years ago

“Still have not received contacts. There has been a delay. Will update when they arrive.”

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Posted 7 years ago

“Well I appreciated the ease of buying and quick delivery but i use multifocal lenses and I don't think that is what was prescribed by your online eye test. Therefore, I'm having a hard time seeing well at close distance-such as computer and phone.”

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Posted 7 years ago

“They are great other then the fact that neither one of my boxes are marked for the left eye or the right eye so I had to figure it out and I still don’t think they are in the right eye”

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Posted 7 years ago

“The online contact exam was simple. This is the second time that I have ordered contacts through here and the shipping is HORRIBLE. But, still a cool idea to be able to do this on a cellphone app”

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Posted 7 years ago

“Seemed a bit unorganized and clear at first but overall decent for the price”

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Posted 7 years ago

“I ordered, I received my order, I'm satisfied.”

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Posted 7 years ago

“Love the service but hate the packaging”

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Posted 7 years ago

“Great price and the service was good!”

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Posted 7 years ago

“The contact are great and very comfortable.”

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Posted 7 years ago

Simple Contacts is rated 4.6 based on 1,467 reviews