SKY Reviews

Name: SKY
Rating: 1.58

1.6 Rating 654 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky are trying to charge me £40 in set up fee’s for a new contract taken out in the Black Friday event, when the colleague told me at least 10 times on the call that I couldn’t be charged any more than the £39 a month and she would waiver all the set up fee’s. I have just been slammed with a £90 odd bill, two days before Christmas and I’m in SMP. The gentleman on the phone put the phone down in me and spoke over me the whole time I was trying to resolve my issue. The service was diabolical- now I remember why I never went back to sky in the first place This company must be rubbing their hands together during this pandemic and they still continue to take advantage of people. DISGUSTING!!”

Helpful Report

Posted 4 years ago

“Third class Sh1t customer service. After using sky TV and broadband for years and on disconnecting the service they immediately passed the recovery of £24 to external debt recovery agency. Really for just £24 !!! I was in the impression they will take the payment from the direct debit else would have made the payment immediately. Atleast they should have informed email/letter/call me before handing it over to the DCA. Stay away if one can totally inhuman.”

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Posted 4 years ago

“NO! JUST NO! Wouldn't recomend sky to anyone! Worst company I could go with. I've been having ongoing issues with sky broadband for the last 6 months. Everyone I'd ring up they would say yeah it's going to get resolved then later in the day stop working again. Eventually after about 6 months of ringing them got them to finally send an engineer out. Engineer come said the router is absolutely fine and there's a problem with the openreach socket and they need to send an openreach engineer out. The openreach engineer came out said that theres no problem on their end either. Rang up sky again turns out they could resolve the issues and yet again was only for a few days with constant faults. Eventually I got sick of it decided I would pay to terminate the contract early and move over to another provider and again Internet stopped working fully! Rang up sky to see what's going on they told me I had a cease on the line for about a weeks time advised them I would be moving over to another company because of how sick of them with the broadband not working they told me they couldn't do anything as I was moving over to a different provider asked them what am I meant to do for the next week or so for which I've paid for they advised they can't do nothing basically conned me took my money for services I'm not receiving! Even though its only a week I'm without the services! Never again would I go with sky and neither would I recomend them to anyone worst company I've ever been too!”

Helpful Report

Posted 4 years ago

“If I could leave 0 stars, I would. I've had issues with my mini box since installation SIX MONTHS AGO. I've spent DAYS at this point on the phone, constantly being told they're looking into it, being told I'll get a call from a manager that never happens, and yet they continue to charge me for a service that is not provided. ZERO customer support, ZERO transparency and ZERO regard for anyone. A company worth £31BILLION+ that needs to steal from its customers... despicable. When you take money for a service you don't provide- that's what that is- STEALING. They are thieves, no two ways about it. I'm still waiting for my refund and for the box to finally work. My internet speeds are all over the place- sometimes fine, sometimes dismal. Helpful, considering we're all working from home. Not to mention, the guy who installed my Sky Q in the first place covered the gaping hole he made in my front room with CLEAR plaster so it catches the eye immediately and I can only assume I'll have to pay out of my deposit. I could go on honestly, at no point has any of my experience with Sky been anything short of horrible. Is it because I'm not from here and have an accent? At this point, I don't know what else to think.”

Helpful Report

Posted 4 years ago

“I would not recommend guys to anybody at all because my broadband and stopped working and one minute I was told it would be repaired by 72 hours and then another advisor told me that it would take 5 working days I have been with the company for 3 years absolutely disgusted the way they treat customers avoid this company of all costs”

Helpful Report

Posted 4 years ago

“On a par with Ryanair for customer serviceShould be 0 stars. 40mins on phone. No response. Been with Sky 13 years and never known customer service to be this bad Will be leaving at end of contract. Just had enough of sh***e service.”

Helpful Report

Posted 4 years ago

“Having signal problems with my sky+HD box. Called Sky customer services and had to be transferred to 4 different departments. Very bad customer services. Some of staff not understanding English very well. Didn't get any help after spending more than 50 minutes on the phone. They kept asking so many questions about covid which seemed irrelevant. Shocking .”

Helpful Report

Posted 4 years ago

“Dreadful....don't use them. Awful experience and still waiting for TV 2months later and been delayed another month. Phone number for home does not work and line faulty. Openreach have been and say it is a SKY issue. Have phoned them helc=d 30 mins on each occasion and then been dumped off the line when 'transferred' each time. So shockingly BAD will vie with my feet!”

Helpful Report

Posted 4 years ago

“Moved over to sky broadband 2 weeks ago and has been a nightmare. Speed consistently dips. I pay for 74mps but I'm lucky if I get 1mps. Consistently tell me they are looking into and what is happening to me is rare however seeing the reviews on here I'm not the only one having this issue. Like many others I'm working form home and Internet is essential at the moment. Yesterday my Internet went down completely and I was told I would have to wait 3 days for them to investigate before they would send an engineer. Absolute joke. I'm now switching back to BT and sky told me I could not get my money back because they provided a service. They class 1mps as an acceptable speed dispute the minimum guarantee is 50mps. Next port or call will be ofcom.”

Helpful Report

Posted 4 years ago

“I am utterly appalled by the service I am currently receiving from Sky. I am TV, Broadband and phone customer and have been for many years but clearly every customer is just a number and customer experience, support, service, respect and decency do not exist within this business. I moved house nearly 4 weeks ago and I still have no broadband! They have however taken my payment in advance, even though I cannot use 80% of the services I am paying for. I am told this is a 'system issue' between Sky and Open Reach and even now 4 weeks down the line they still have no update. Sky Advised me to buy a mifi box to cover the time that I haven't got any broadband and they would cover the data I am having to upload on a daily basis (currently costing £8 per day), only to be told yesterday by a different Manager that its not Sky's policy to cover data that people are having to pay for when they cant provide the service. I am a single parent, working from home due to lock down and one of my children is also self-isolating, so is having to do all her school work online. Sky do not care. They have zero empathy and can offer no solutions other than giving me a new timescale every time I speak to them. They are blocking me from escalating my complaint, I was even told at one point that if I asked to speak to a manager again the CSA would terminate my call??? I have been lied to about Sky internal processes, have been hung up on, spoken to in ways that you would not believe and there is still NO SOLUTION! I processed the home move in good time and this, I was told, would be a simple process and just a reminder again, they have charged me for this service in advance even though I cannot use it. I am told that the only way they will be able to look into my complaint, is once the broadband is up and running (WHO KNOWS WHEN THAT WILL BE??)and they are now not willing to cover the data that I am paying for (even though I have been told on numerous occasions that they will). So currently I have paid for Sky services, they are not working, I have now paid £200 + for data, I have no date for when the broadband will be working and no update. How can a business get away with treating their paying customers like t”

Helpful Report

Posted 4 years ago

“I ordered an iPhone 12 pro Max the night it had come out and been told it was coming on the 13th November but I didn’t receive an tacking email, my phone still hasn’t been delivered but my brother had ordered the phone two days after me he got his the day they had told him. I would never recommend sky to anyone because of their terrible customer service.”

Helpful Report

Posted 4 years ago

“Absolute joke!!! They have ruined our broadband connection when installing Sky Q. Cannot get hold of anyone in authority!! Disgusting attitude to loyal customers!!Staff are pleasant enough but their hands are completely tied by invisible “managers” who are “dealing with other matters”’ Total disgrace to call themselves a company! Ruined our home internet, no Sky tv on mini boxes and they think it is reasonable to make us wait three weeks for a follow up engineer. They are arrogant at best and negligent at worst!!! No consideration or conscience at all, they should be ashamed. Best advice - don’t go there!!”

Helpful Report

Posted 4 years ago

“Please always remember that sky workers work off commission. I asked for sky tv and broadband. I said i was not too bothered about sky tv because I’m not, however I was never informed that I was only paying for broadband at any point throughout the phone call. Now I’m paying far more just for broadband than I would be thinking I would get SKY tv. As I said, I’m not too bothered about sky tv but I thought for a little extra I will pay. Now I’m paying far more for just broadband and can’t even get into catch up tv and could have got BT for far far cheaper. I will be cancelling my sky tomorrow.”

Helpful Report

Posted 4 years ago

“I'm so angry and frustrated with sky. 1st attempt at getting my installation failed as it seemed too much hastel for the engineer! Sky's reply was £5 credited to my sky account. No mention of returning deposit! 2nd attempt was just for WiFi. Couldn't be fitted! Sky's reply £5 compensation credited to mysky account. Again no mention of deposit. Tried to log into my account........ CLOSED! WTF?!? Is this how you treat people? No recommendations from me.”

Helpful Report

Posted 4 years ago

“Absolutely awful Absolutely awful. Miscalculated our go live date 3 times and had to wait 3 weeks for a connection as there wasn't an updated line in the building (a regular problem with sky). Had to cancel online work and interviews because we weren't notified until the evening of the go live day. Promised us a refund of £8 a day for every day without broadband and then charged us for installation and first months wifi (£40 should have been £22 or 0) and have put extra charges on our next bill for changing our package which has not occurred in anyway. Massively regret going with them and should have gone with Now Broadband or stuck with Post Office. Adverts saying 'super reliable' are complete rubbish. Can foresee further issues arising in future will probably have to switch providers.”

Helpful Report

Posted 4 years ago

“If I could give 0 stars I would absolute joke of a company had around 7 different engineers come out since may and the internet will work for a few days I’ve lost thousands of money from having to take time off work as I’m working from home and all I get is £7 voucher to apologise. Will be cancelling as soon as my contract ends and will never be returning as a customer”

Helpful Report

Posted 4 years ago

“The worst WiFi I have ever experienced constantly goes off every 5 minutes the worst decision I’ve made in a long time going with sky. Never again will I ever go with sky”

Helpful Report

Posted 4 years ago

“Been with them since the 80's ! Moving home they gave me no choice but to change to Sky Q box and forced me to take on a more expensive super fast broadband!! Well, the Sky Q is so useless, I need a week to describe the lack of options/navigations! You need to pay more for UHD and annoyingly for HD too now, even on simple old free movies. As for the super fast broadband??? well it doesn't work mate!! My complain? You cannot speak or email anyone to help you out! I am seconds away from stopping my direct debit of 100 pounds a month! maybe then someone will be available to hear my problems with their stupid Q box and their retarded broadband!”

Helpful Report

Posted 4 years ago

“Way to many so called engineers your vans never move no wonder your so expensive and your broadband speed is shocking”

Helpful Report

Posted 4 years ago

“It is absolutely rubbish. No service for an entire day and impossible to contact .”

Helpful Report

Posted 4 years ago

SKY is rated 1.6 based on 654 reviews