SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 618 Reviews

14 %

of reviewers recommend SKY

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1.6

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you have an elderly or vulnerable friend or family member who subscribe to SKY Broadband, phone or TV, please read the following, and check their subscription costs, as SKY have totally abused an 83-year-old lady with high pressure selling to engorge their profits. Facts about SKY telesales team, they cold-called her and sold her the following: • Superfast fibre broadband, when she has no smart phone, laptop or any internet device. • An expensive bouquet of extra TV channels when she only watches terrestrial Freeview TV. • A SKY Q box when she only has a 720 resolution TV: Total Package £77 per month More facts about SKY: • They charge twice as much as their own subsidiary, NOW TV, for the same service. • When you try to leave, they lie, saying you cannot keep your phone number. • They offer better deals to complete strangers on U-Switch than they do to loyal customers. • They refuse to answer letters. • They will not provide copy invoices, or even their own address for serving legal papers. • They have no policy to protect the elderly or vulnerable. My advice would be to avoid this company, they are about as relevant as Blockbuster, and have no moral compass when it comes to exploiting the vulnerable. SKY, you are aware of who I am from our recent exchanges, if you do not accept the above review, please issue your writ for libel, so we can finally get this this horror-show into court”

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Posted 2 years ago

“Sky glass TV, avoid like the plague! I've been with sky for over 8 years and I've never had a problem. I've recently changed my contract from sky q to sky glass to bring my monthly payments down, I was very excited with my new 55' TV, the picture and sound are fine, the problem is there are not as many channels, there are no +1 channels, I've had problems with turning the TV on, the TV just going off, the sound cutting out, the picture freezing. I've read through quite alot of reviews and it would seem most people seem to be having the same problem but then are stuck paying for the TV regardless of whether you change packages or even cancel your TV subscription. AVOID SKY GLASS!!!”

Helpful Report

Posted 2 years ago

“I have just reduced my bill by £50 a month by talking (for 40 minutes on a free phone number) to customer services. I STILL PAY £20 A MONTH MORE THAN IF I WERE A NEW CUSTOMER? I tried to take off sky cinema and was told it would cost more to do that. TV (inc. Netflix) sky sports and BT sport + broadband = £94. Why the £114 price tag...did I mention the "one off £30 charge to press some buttons? I am plumbed in for virgin.”

Helpful Report

Posted 2 years ago

“Left without tv signal for 6 weeks due to them sending out incorrect engineers. Added extra charges to my bill that I was told I was not going to be charged. Since they have caused the errors I have been trying to raise a complaint. Told I would be called back last Friday,didn't happen. Told I would be called by a manager last night,didn't happen. Phoned on my lunch today to be told she would call me back after 6.30 tonight,instead she called me whilst I was working and left me a voicemail asking me to callback. Calls started at 6.20 this evening was told manager would call in an hour,didn't happen. I called back at 8.15 to be told they will message manager, still no call back. Called again at 8.47 and at 9pm auto message saying they are shut. In order to raise a complaint I have to talk to a manager but can't. Total time of me calling them on my phone is now 374 minutes, not accounting for the 3 nights I have had to sit in waiting for a callback. Disgusting customer service”

Helpful Report

Posted 2 years ago

“I’m nearly speechless at how incompetent Sky are.. I am with Virgin media and overall happy with them, then a lovely boy called from Sky and did such a fabulous sales job, amazing deal, I agreed to switch. There then followed a period of such blundering ineptitude that I phoned Virgin Media and asked them to take me back.. which they did. I’m staying put!”

Helpful Report

Posted 2 years ago

“In Dublin. Turned up with wrong equipment. Wrong engineer. Now left with no TV for a week. Unfortunately I cancelled virgin thinking I was going to get better service. How wrong was I. They say its not them its the installation company they have farmed out too. What a load of ....”

Helpful Report

Posted 2 years ago

“Approached by SKY to consider changing contract. Offered new contract at very attractive price which I agreed to take out. Received follow up email that contradicted what offer was agreed. Constantly ringing sky to resurrect call as I felt operator had duped me. No one would take responsibility. In the end I lost my cool and insisted that they registered a complaint. This was eventually agreed by someone in cancellation dept. As a result I was on the phone for nearly 2 hours and still did not have a resolution until the following day. I was told that the offer I was quoted did NOT exist and that their investigation had revealed that their recording had been erased. Coincidentally!!!!! I was there in a position to pay a further £20. At NO time did SKY compensate me for the time I had lost or the hours of my telephoning calls. I was just passed from pillow to post. Not impressed at all with their customer service.”

Helpful Report

Posted 2 years ago

“BE AWARE!!!! Loads of promises before you sign up but afterwards it’s just downhill. Took out two contracts last week and when we received two iPhone 12 the battery was faulty. Having to charge it twice a day and didn’t even use it…Contacted Sky three days ago and they agreed to send returns envelope to return the phones back and also agreed to send out replacement phones so we can transfer everything across then send it back to them. Replacement phones still never arrived however empty envelope only arrived. Phoned Sky again and they’re denying it and saying we need to send our phones back first to see what’s the issue although we already told them. We don’t have other phones to use and we need to be without a phone for up to two weeks til they investigate the battery… We told them we just want exactly the same phone’s and that’s it but they don’t listen and keeps asking if we want to take “new contract”out and start again…UNBELIEVABLE!!! Staff clearly haven’t been trained properly and should never promise things. Asked to speak to the Manager however manager just wasn’t interested and wasn’t there. If you don’t want hassle and grief please stay away from these guys!!!!”

Helpful Report

Posted 2 years ago

“Thanked me for being a customer for over 5 years. I then proceeded to update my tv package. Then within 3 hours found out I could have got a significantly better deal online if I was a new customer. Fantastic customer reward for loyalty.Not!!! Nothing changes with SKY.”

Helpful Report

Posted 2 years ago

“Have been with Sky 21 years fantastic company let down by Sky glass installed 72 hours ago expected difficulties getting used as had skyQ 72 hours of irritation and limited TV sky glass technicians great and have spoken to a few now I will ask for q box to be reinstated tomorrow I’m sure glass will work eventually but at moment think carefully good luck I think you going to need it get a good book ready to read you have time you won’t be watching much TV”

Helpful Report

Posted 2 years ago

“Ive been with sky for years and still cant even get a phonecalls to resolve my complaint.”

Helpful Report

Posted 2 years ago

“Avoid this provider. Unless you like to spend hours getting through to someone after a ridiculous automated conversation that tries to get you to do it online rather than speak to someone, then when you get someome they then transfer you so you queue half an hour then get cut off. Start the process again to be told you will get a refund for the time since you swapped providers and sky had continued to take money out of your account, so they transfer you to do this and you get a vile, sarcastic patronising Scottish luceille ,who then says no way are you getting a refund you've infact got to pay them another month! She was having none of it and even said " I'd struggle with my bank paying two providers as well". That's helpful. Well yes lucielle ive just lost ALOT of money when i struggle as it is. Had the nerve to say hopefully in the future you will come back to us. I said after having to pay you £150 for service i haven't used off you, which was ridiculously over priced anyway (never lowered it in 8 years) there is no way on this earth I would EVER come back to sky and I will make sure none of my family or friends will so you've lost out for your company in the long run for sure, but she had the nerve to continue I owe them another payment. Well done "Lucielle", karma is a bigger # than you and enjoying ripping people off with zero sympathy will come back round and bite you. I can obtain proof I have been with another provider for nearly 3 months ,but that woman thinks its OK I should of still been paying them. I explained that my new provider inform them but they had no record so regardless of my being able to prove I'd moved providers she thinks it's OK I pay sky as well ! No wonder sky has terrible reviews everywhere and here's another to add to their ever growing collection. Clearly bad luck for me I got the worst unsympathetic jobsworthy agent. My advice is if Lucielle answers you hang up and try again. The agent before her from sky told me I'd be refunded from time the new provider took over ! I then leave being told not only will I not get it back I'm paying some more. Well done sky, the Internet is full of bad reviews and here is another to add to your ever growing list. I've heard other people complain about sky and its clear why. They treat customers like rubbish. My advice is do not sign up, go elsewhere!!! Or you will regret it one day.”

Helpful Report

Posted 2 years ago

“Sky had gone down since they changed their programming. Where is the French Open tennis. Programmes not worth the money you pay. The IQ box is useless. They have not improved it but made it worse. TV Guide text too small have to get closer to screen to read. Really very bad. I will get rid of it as soon as I legally can.”

Helpful Report

Posted 2 years ago

“Q and Broadband; Four and a half hours on the chat to get nowhere today, I feel I have been swindled, my broadband is half the speed I was promised, Sky Q is complicated and unreliable, a lot of work to watch the same repeated programmes. They now say well if the BB is bad take it up with Open choice, not our problem, but you have a separate contract for TV and that stands for 18 months. Crooks? I placed one order and make one payment!”

Helpful Report

Posted 2 years ago

“worse than terrible! they never resolve the issue of reliable connectivity or its simply down !”

Helpful Report

Posted 3 years ago

“I have been without a phone for over a month now After numerous phone calls from my mobile to sky to try to get this problem solved I am getting nowhere they just keep fobbing me off with it will be reviewed again in 5 days the 5 days pass and no info regarding when the problem will be sorted Say they will call me back with update about the situation no phone call my neighbours phones are working they are not with sky I have been a loyal customer for many years they don’t have a VIP service infact they don’t have a basic service I feel annoyed and let down and would recommend trying another company other than sky”

Helpful Report

Posted 3 years ago

“Well where do I begin with, I order broadband & talk at the beginning of march. So I thought great I am getting Internet, getting all excited. Then! That's when I started getting delay after delay for a good month straight saying openreach didn't have the equipment in place for me to go live. I live in a flat and it took them nearly over a month to tell me my order got cancelled 2 weeks prior into ordering with them. I would stay well away from sky.”

Helpful Report

Posted 3 years ago

“Boxing match for tyson fury on sat 23 april no price displayed at how much the fight will cost to watch Thinking it would be displayed oncd i chose to watch it …. Nope !!!! Don’t know how that’s legal”

Helpful Report

Posted 3 years ago

“I wanted to change my package which had shot up in price by 20% , it took almost 40 minutes on phone to be connected and then was abruptly disconnected. Why should any amendment to contract be so time consuming and only done by contacting them whereas you can upgrade your package online. SKY has an unfair practice.I have come out of all subscriptions they dont deserve any money from me”

Helpful Report

Posted 3 years ago

“kay burley is the worst type of commentator.....lacks integrity ...is biased.....and has obviously forgotten her own partygate........altho i believe boris has done much good..am dissapointed in recent events......how much is his young wife to blame for the debacle of his birthday do....?when kay burley becomes vitriolic ...switch her off”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 618 reviews