SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 618 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 618 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Update spoke to SKY again today, and guess what. Account locked / blocked - Technical issues. Applied for a PAC Code last November 21 and still not received one. Applied for my second SIM PAC Code and guess- blocked- technical issues, it need going to technical and backroom. NOBODY AT SKY WILL TAKE OWNERSHIP OF THE PROBLEM AND SIMPLY PASS MIT DOWN THE LINE TO Where I dont know, and I dont think SKY know. USELESS.”

Helpful Report

Posted 3 years ago

“0ver 30 mins to cancel sky. Sky sales department 3 mins. What a scam.”

Helpful Report

Posted 3 years ago

“This company is a load of SH**.I have been seeking a PAC Code since November 21 . All I get its an issue, its with our technical backroom. How many people of less that an a IQ of 1 work in this backroom. So this is ongoing. Today I applied for a second PAC Code for my second SIM- and guess wat " technical issues". Is this a company going out of business and reduced staff / technical, as it certainly fell like it. So if you are thinking of moving to SKY- BE-WARE they are Sh**. I use this term politely as they are a bunch of bast****. So be aware-DO NOT USE”

Helpful Report

Posted 3 years ago

“Ordered Sky Glass Credit agreement came and I did not manage to sign it. I went to sign the next evening and they had cancelled everthing. What sort of service is that? Its a lot of money to commit to oh what if you dont get a signature by the next day you just move on to the next person. Well I moving on as well.”

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Posted 3 years ago

“Worst company ever. Told me that i can't watch a series outside of the UK, although I've been watching it for the past month. Even restarted the app without any luck.”

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Posted 3 years ago

“Been with sky for 23years phoned up to query boardband increase going up to £35 in June from £28 when I got to speak to someone about this I said BT where advertising boardband for just over £26 for blue light card holders ( NHS workers ) for 2 years guess what he said ? JOIN BT that’s what you get for being with them for all those years”

Helpful Report

Posted 3 years ago

“Appalling treatment of my elderly father. Happy to take his money, did a big fat zero to help him with an issue today. Apparently SKY don't have a phone to call him back on? Really? Left him with no TV today and fobbed me off when I asked for help for him. Treat your elderly customers better. You're disgraceful to him.”

Helpful Report

Posted 3 years ago

“POOR...I have never got a good internet speed even though my work takes me around the UK...stay clear...AVOID..will blame your equipment...RUBBISH!!!!!”

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Posted 3 years ago

“HORRIBLE SERVICE - STAY AWAY FROM THEM!!! Had my broadband for over 18 months. They will increase the price even though the price should be fixed, you have a VIP access which you can't use via the app nor online and finally when you leave them they take the final bill with Direct Debit and WON'T REDUND YOU FOR THE LAST MONTH OF THE CANCELLED CONTRACT!!! Customer service is POOR! they promise to call you back and never do. STAY AWAY FROM THOSE THIEVES IF YOU WANT A PIECE OF MIND!”

Helpful Report

Posted 3 years ago

“Sky are the worst ISP in the uk as long at you are connected on their systems they do not care if it works properly on your end. Can't wait for my contract to be up I will be telling them where to stick their rubbish internet. And they fob you off with stupid useless information making out it's your setup that has the problem and not their network. It's been 12 months of problem after problem from the phone not working at all to the internet disconnecting. Told them about the ping spikes I keep getting and apparently 60ms ping spike which is confirmed in CMD by pinging google is within their parameters. It's spiked up to 154ms before now and they couldn't care less!”

Helpful Report

Posted 3 years ago

“Promised a £50 Mastercard to join Sky or £50 from my bill got neither can only be describe as UNFAIR TRADING BY SKY ÀT PARKHEAD SHOPPING MALL”

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Posted 3 years ago

“To pricey. Same rubbish movies they keep moving to other channels. And the customer service is the worst I've ever seen..”

Helpful Report

Posted 3 years ago

“I have cancelled and returned the equipment, still I have been charged with £115 for the equipment. When i spoke to the customer services, after an hour discussion, i was told they will refund in 3-5 working days. Still no refund and today I spent another 30 min on the call. Someone saying the same. The call center in India is not working well. So.done even advised me that I can go to the bank and ask for £100 until it is refunded by Sky. Seriously!!!! Is that what you tell your customer when you by mistake take the money from customers account?? I called again today, i had to go through three different people. What a waste of time.”

Helpful Report

Posted 3 years ago

“Expensive, too many repeats, terrible customer service and will do anything to make it extremely difficult to terminate a contract. Customer service agent had Glaswegian accent which was impossible to understand. Stay well away!”

Helpful Report

Posted 3 years ago

“Absolute rip off!!! They get you to join at a minimum cost then secretly add£££ onto your next bills! £58 my bill was and I live alone and hardly only watch television on an evening”

Helpful Report

Posted 3 years ago

“Internet dropped down to 4mps. Tried numerous times to phone, and the automated service kept saying I couldn't get BT sports. Seriously what the hell has that got to do with broadband failure. Then tried twitter, and all I asked for was a number to speak to an actual human. They kept saying go online and follow the steps. I replied it wasn't working because of the slow speed. Only when I threatened to leave their service did I get any real help. Incredibly unprofessional and anything but customer service.”

Helpful Report

Posted 3 years ago

“I would give SKY less than 1 if I could, an ongoing situation, requested a PAC code to move a mobile number. Six weeks having SKY supposedly deal with it, automated service on the web does not work, spoke to SKY numerous times now, no action or resolve. A TOTALY USELESS COMPANY. I am sick and fedup with SKY prebious broadband had 1.87 mB DOWLOAD, SO MOVED TO FUL fttp GURANTEED TO BE 500Mb but only get b51mB??? Why. Useless -useless company”

Helpful Report

Posted 3 years ago

“Absolutely awful took out the ultrafast broadband with a garunteed speed which I didn't get so should receive a refund for what I had paid so far. I then tried to resolve the issue with someone on the phone which they had no interest in helping so I explained and cancelled it. Since then I have not received a refund and also got charged an extra month! When I called about this issue I got a refund but not for the correct amount because they wouldn't refund the first month that was down to bad Internet as apparently on their end it was ok. The customer service on the phone had not been great either both times and I WOULD NOT recommend this company to someone I dislike.”

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Posted 3 years ago

“Really poor customer service from sky mobile. They sold me a a brand new samsung galaxy phone, then when it went wrong told me to take it to a post office and send it back to them, so that i would be without a phone for god knows how long. Do not go with Sky mobile they are really poor once they have your money. stay with Tesco mobile much better.”

Helpful Report

Posted 3 years ago

“Spoke to Sky in December reference an increase in are direct payments as they had increased by £4.40 a month after speaking to a customer advisor who said they don’t have to now inform you of increase or tv packages going up or offers coming to an end. Also advised they do this all the time and customers don’t notice I find this totally unacceptable and have now stopped the direct debit and been told I can’t do this untill my contract ends I told them they broke the contract by putting my bill up and not advising of this”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 618 reviews