SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 707 Reviews

13 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.6

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 9 years of being with Sky its time to switch to Virgin after the most appalling customer service and cost increase I have ever known. Sky contract expires in April so rung up to continue exact same package as I am currently on. I was told my current deal that I am on is very good (£54 a month) but they can offer me a new deal for only £77 a month! Wow thanks Sky and thanks the sales assistant Jayashree who so kindly tried to rob me blind. So they want to give me the exact same TV channels, the exact same appalling customer service from India for an increase in monthly cost of 42.6%. Just another company trying to bankrupt the hard working and loyal customers of the UK all whilst lining their own directors and shareholders pockets. Disgraceful and should be utterly ashamed of how you treat your existing and loyal customers”

Helpful Report

Posted 3 years ago

“I have cancelled my account during the beginning of January only to find out that my account has been reinstated without my permission. The customer advisor called Kathleen was quite rude and said I must have activated it as I need my bank detail or someone else use my account to, which is ridiculous. Something they've done and trying to fault me. The first advisor mentioned it was cheeky of the person to reinstate my account, he checked the history, and saw who activated my account and said it was without me being aware. I have been calling numerous time to find out what is happening only to be forwarded to department after another. My problem has not been solved! Now I have a active account and I have to fork up the bill again!? I paid my last bill!! Waiting for management to call me, apparently a 24/hr waiting.”

Helpful Report

Posted 3 years ago

“Sky mobile will not allow you to remove parental controls, and thus access your full SIM functionality (which you have paid for), unless you have a credit card, or have a credit agreement with them. I have neither and offered a passport / mortgage documents to prove i am an adult. This back and forth via approx a dozen emails and calls resulted in sky saying its their policy and nothing can be done. I asked for it to be raised as a formal complaint to their policy / management team. This took several more emails and calls and they eventually said the complaint would be raised and then immediately marked as resolved, as nothing could be done. This is a frustrating outcome and its a silly policy that allows no way to prove your adulthood apart from essentially getting into debt via a credit card, or getting a credit agreement. Customer service was polite, but kept going in circles in an effort to simply wear you down. Pretty poor show sky!”

Helpful Report

Posted 3 years ago

“Shambolic treatment of a vulnerable lady who couldn’t afford a subscription anymore, bombarding me with threatening letters, even though I gave them all the notice required they charge me £802 now, which is let me in financial hardship and caused me. No end of suffering, avoid them like the plague there’s plenty of other great TV companies out there no wonder they are losing customers”

Helpful Report

Posted 3 years ago

“Oh dear. 22 years with Sky. Diamond VIP: none of it means a thing. I have wasted over 3 hours on the phone trying to resolve an issue started with one of their advisors putting me into an unsuitable contract. I’m afraid our relationship is over and I am now referring the matter to small claims court. I am not sure why they now have such an unreliable customer service team. The representatives all appear very helpful but promises of return calls fail to materialise and undertakings to offer a resolution are not honoured. I would urge anyone with similar issues to take legal action to at least air the matter.”

Helpful Report

Posted 3 years ago

“Unethical business. Upsell services to vulnerable people and make canceling nigh on impossible for many older customers”

Helpful Report

Posted 3 years ago

“No reception when it rains when rain stops still none come on sky whats going on i pay hours for no reception should be some kind of discount or free movie of your choice nothing for free these days give us a deal for what we pay for”

Helpful Report

Posted 3 years ago

“Absolute nightmare trying communicate.”

Helpful Report

Posted 3 years ago

“horrendous wifi goes off randonly at night 60£ a month for this rubish doesnt evenr un games #”

Helpful Report

Posted 3 years ago

“I have been a sky customer in excess of 10 years (broadband). Always paid by direct debit & never missed a payment. I called on 24/11/22 to terminate my account as i had moved to Virgin. Was told services would stop on 08/12/2022 due to 14 day notice period as i am out of contract. Sky have since taken two further payments from my account in December 22 and January 23. They said due to a system glitch it is preventing cancelation of my account. trying to find someone who speaks English there to resolve my problem is a challenge!!.. Still no closer to receiving my money back.”

Helpful Report

Posted 3 years ago

“Sky are absolutely shocking, we have had an ongoing issue scince last November and have regularly spent hours on the phone getting passed about between appartments with no success at all. Managers promise to phone you back and never, ever do. Do Not Buy From Sky.”

Helpful Report

Posted 3 years ago

“My elderly mother is been ripped off every year as Sky just take more money without any notice, I am an the account but they will not take calls, I even write letters to them to try and make contact. They are a joke - only in Ireland would it not be illegal to take monye out without notifiying the customer beforehand.”

Helpful Report

Posted 3 years ago

“Posted on behalf of my son who moved into his new Northants house in late December. Sky failed to turn up for the Broadband installation in the days before Christmas and then missed the second appointment today with no prior notice and a 4-week wait for the next appointment. AVOID !!!!!”

Helpful Report

Posted 3 years ago

“Where do I start, been a loyal customer of SKY for 15 years but not for much longer if they don’t improve their service absolutely shocking, reported a fault with one of the 2 iPhone contracts I have with back in October I have been back & forth for over 2 months & spent over 5 hours over the phone to which I have now have to wait up to another 4-6 weeks that’s if goes smoothly which I’m not holding my breath before the phone will have be repaired after their repair agent sent it back unrepaired because the IME did not match, after another hour & half yesterday on the phone SKY confirmed the number was correct & couldn’t understand why they sent it back, any decent company which SKY use to be would just send me another new phone because how long I waited but NO. Please anyone reading this that’s looking for new phone contract avoid SKY at all costs WORSE COMPANY AT THERE.”

Helpful Report

Posted 3 years ago

“Opted for Sky in Oct. It's now almost Xmas, with still no Internet or TV. They actually took over my neighbour's telephone line, leaving them without internet. Since then i have just been played of to Openreach. Will never use Sky again and i advise against anyone else to do so.”

Helpful Report

Posted 3 years ago

“Rude, unhelpful, refusal to fix poor service”

Helpful Report

Posted 3 years ago

“Just keeping it short and simple terrible internet basically just giving them free money because the internet they provide is constantly never working I’ve being with nearly ever company and sky is by far the worst AVOID”

Helpful Report

Posted 3 years ago

“I have to give a star to write a review but I wouldn’t even give that! Sky stream with remotes that don’t work and is known to sky and what do they do.. false promises that my remote since 12th November! I now have 2 broken remotes and still not 1 has arrived! Been passed to escalations and all they say is they agree the service is appalling and apologise.. that’s no good to me when I can’t watch sky! 4 weeks on Saturday.. I got told to not go with virgin.. I wish someone told me not to go with sky either as I never would have if I had known I was dealing with this and the terrible customer service they have provided to date! Shambles to say the least!!!”

Helpful Report

Posted 3 years ago

“Absolutely descusting rude and disrespectful customer service rip off aswell would never get sky not worth the money at all there tv is so boaring and not worth the money repeated shows all time over charged rubbish fire stick would be more interesting don’t get drawn in by sky glass aswell just another rip off gadget. Money grabbing horrible firm I hope they go into liquidation asap with there tacky dishes and there high prises 👎🏻 you get harassed to upgrade 24/7 there’s more better things to spend you hard earned cash on I rate sky minus 0 out of 10”

Helpful Report

Posted 3 years ago

“all i need is to add a new sky box to my account and i was told it would cost £100 pounds and the man on the there end was so rude this name is NETESH he said he was a manager i will not be with sky for much longer.”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 707 reviews