SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 502 Reviews

14 %

of reviewers recommend SKY

Company Reviews

Questions

Metrics

1.6

Based on 502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

Visit Website

Write Your review

Tell us how SKY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sky stream is terrible , sound , picture , ease of use was not customer friendly , apps wouldnt connect . Cant record , do not bother Its only good feature , No dish needed Welcome back Sky Q ! Gives everthi g that Stream cant give and morr”

Helpful Report

Posted 8 months ago

“My elderly mother moved house and we purchased a sky q, broadand and wifi. Engineer booked today 12 until 5 but didnt arrive. Apparently sent whattsapp message but she doesnt have whattsapp. Shocking service and im looking for alternative service from a reliable provider that actually values its customers”

Helpful Report

Posted 8 months ago

“Have been waiting approx 4 weeks for connection. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow up engineer. 2 visits later still sending the wrong engineer! SKY (my provider just hopeless to put pressure on open reach! THEIR Subcontractor!!) Surely if you are delegating you should have some escalation process that does not take weeks with no assurance of a workdate!!!! meanwhile the weeks have ticked by, and I still don't have a connection and the call center repeats the same script "we all use wifi for different things, we understand your frustration but our hands are tied!!!" "no we do not have the technology to provide you with a dongle to keep you going" and "yes oh dear we charged you for a service that you have not received!!!" REALLY??”

Helpful Report

Posted 8 months ago

“You were charging me £93 a month to watch TV. What a con. I tried to cancel but it was impossible to get through so I cancelled my DD. Now I have a fire tv stick fir a one off price of £30”

Helpful Report

Posted 8 months ago

“Shocking support, indian call centres, no-one can resolve why i don't get a text for the 2 step verfication for email..They tell me to call my mobile provider ?? They also tell me to ring Yahoo ?? My contract is with Sky therefore they should resolve all my problems. Ignore the 1 star it should be no stars.. Years ago you used to be able to talk to the complaints depo, not no more..”

Helpful Report

Posted 8 months ago

“We waited for a whole month for the sky stream service to be activated without any luck. They charged us for the tv without even having Internet and gave us so much hassle that we ended up cancelling the whole process. We ended up getting it from 3 mobile fixed and used it qithin 15 minutes this is what I call customer service not bloody sky scammers.”

Helpful Report

Posted 8 months ago

“absolute rip off company been with them for 25 years and I pay double the monthly fee compared to my son-in-law for the exact same package, when I rang up they would not match it due to the excuse that the offer had finished, OMG I would not give Sky a penny of my money, when are you going to wake up and realise you cannot keep ripping off long standing customers”

Helpful Report

Posted 9 months ago

“Shocking ordered I pad paid £40 upfront no confirmation email called them and absolutely useless tried getting me to order another one and pay more upfront but I’m sure if they ran another credit check it would be declined and make my credit even worse, bloke on phone was hard to understand don’t know why you can’t speak to someone that speaks good English”

Helpful Report

Posted 9 months ago

“Shocking customer service. Been on hold 3 times now for over an hour each call. Website sends me round in circles trying to sell me new stuff,no help to be had anywhere but quick enough to take my money every month after over 20 years of loyalty with them. Avoid at all costs,I'm cancelling sky. Anything is better than this charade.”

Helpful Report

Posted 9 months ago

“Been with sky for 18 years and I’m telling you straight there will not be a 19th. Prices have gone stupid I’m paying on a deal £67 per month next month this goes upto, ready, £170 a month. There Staffs attitude is abysmal the broadband was worse than dial up when you ring to complain your told snd this is a quote “it’s the s****y bt lines not us” I was shocked I’ve moved to bt for broadband and it’s awesome and yes it’s the same s****y lines but turns out it’s the provider I’ve lodged 2 complaints both ignored now they are threatening me with debt collection over a £31.50 early termination fee so they can happily shuv the telle and everything else sky somewhere they might not get a signal.”

Helpful Report

Posted 9 months ago

“Absolutely disgraceful service, customer for 24 years paying £122 per month. Signal lost more than its on for over a month, text communication to Sky help was no help at all. Im not the account holder but am on the account to deal with issues. Couldn’t remember password so got no further. They even refused to cancel acc without password and wouldn’t give option to change or to ring me on the number they have on the acc. More TV is looking good at the minute I’m done with this rip off Sky rubbish”

Helpful Report

Posted 9 months ago

“Disgusting service poor communication and they use an overseas call centre where the people can’t understand the English language and just read from cards with or determined answers, frustrating”

Helpful Report

Posted 9 months ago

“Absolutely horrendous customer service and has got progressively worse. I have had no online account access for over a year and when I called to try and resolve that issue I'm put on hold for over 2 hrs!! When I finally get connected they still can’t resolve the issue and advise me someone will call back at 1 pm the next day. So I wait by the phone and finally get a call at 1.45 pm. However, that person who was very rude then wanted me to run through the entire issue again even though I had explained everything the day before but apparently that person didn’t place any notes on the system. I then explained I wasn’t going to do this again and I asked to speak to this person’s supervisor, guess what he places me on hold!! I wait for 30 mins and finally hang up and never received any call back. Absolutely disgusting behaviour and has to be the worst customer service experience I have ever had and that’s saying something in this day and age. I should add that they have also had a debt collector sending me demands even though they have confirmed I don’t owe them any money on some old account and then on top of all that, without any notice whatsoever they increase the cost of my sky service by 130%!!!!! I can’t even find a word that could possibly convey how insane this sequence of events is, I can only lay out what happened without exaggeration and let anyone reading this imagine themselves in my position and then decide if they would like to become a customer of sky. I’m also going to file a county court claim against sky and drag them to my local county court which is clearly the only way this will get resolved at my convenience not theirs, although I suspect if let to sky it will never be resolved.”

Helpful Report

Posted 9 months ago

“Extremely poor customer service. If I have to upgrade you do it online in a second but to downgrade you have to wait for hours.”

Helpful Report

Posted 9 months ago

“Sky glass , I wouldn't bother absolutely shocking sound pucture and connectivity Rubbish if you want one try a second hand one that's why there's so many for sale Rubbish”

Helpful Report

Posted 10 months ago

“It is the worst company Ive ever haf to deal with. The service is always failing in every way. Internet is very bad. Customer support is of the worst you can imagine, every time I call it takes a very long time to get connected and the calls drop easily and you have to start all over again. The app is never working properly. It takes a long time sometimes days to resolve a problem. Not one week goes by without a problem, for six months I have been having the same issue and nobody can fix it. I truly say to you if you have any other choice do not use this service it's the worst there is. Unfortunately some places in Mexico don't have any better to offer but if you have a choice research it. I have had the worst experience with this company. I only gave one star in able to write a review or I had given it none. Customer service is horrible. Nobody seems to know what they are doing and they never follow thru with a problem. Every time you call nobody seems to know how to fix anything. They should not be in business in Mexico.”

Helpful Report

Posted 10 months ago

“Sky mobile is always going down and signal is so poor even though you are supposed to be using O2 Network. My partner has O2 never a problem, I have Sky Mobile always a problem.”

Helpful Report

Posted 10 months ago

“My mum joined Sky for the first ever time in late May 2023. After numerous technical issues she was offered £50 gogw Tesco vouchers which I was told (I called and dealt with everytime on my mums behalf) 5 different timescale, the final one being 27th June. That date has now passed and what a shock, no vouchers. Called Sky and given yet another timescale. Basically the company that sends the vouchers (Edenred) are STILL waiting for Sky directors to sign off my mums vouchers as well as many other customers vouchers for referrals. I know this as I could hear the conversation between Sky and Eden red. Based on this, I would strongly suggest that you DO NOT tell anyone you refer that they will get vouchers. Sky make promises they cannot keep it seems and just keep giving the customers timescale after timescale.”

Helpful Report

Posted 10 months ago

“Dear Reader (or hopefully Sky Employee), I moved to Sky Glass approximately 1 year ago, have the Sky TV 65" and also a Sky Puk (additional TV device). I have some warnings for people considering sky glass if moving from Sky Q or Sky HD, and warnings on the selling methods used. 1) Lets start with selling methods... 2 hours on the phone, no real warning of the shortfalls of the stream only service, also firm Miss-selling of a financial product, as under £25k and I am a retail consumer, the sale of financial products is covered by the FCA (Financial Conduct Authority) regulations which mean fair transparency, treating customer fairly and more recently consumer duty obligations on finance introducers/brokers and lenders - Sky breached all of these when I was sold the sky package but a separate finance product which was only disclosed as "an additional £22 per month for the 65 inch TV", I had to dig and review in detail the financial agreement which was actually a 48 month agreemeent - this is miss-selling to a consumer, not good - I proceeded on the basis I was switched on but please watch for the Indian sales centre using these tactics. 2) Now, why should you not move to Sky Glass... well in a few words, it is because it is stream only. - this means that you no longer have data capacity for saving and storing films, favourite shows or anything, you can only watch if the internet is up (as opposed to when down on my Sky HD, I would just watch recorded things until it was back up. The other problem with the streaming is that the UI (user interface) is not developed well, we see missing episodes, slow to update etc, plus, oh wait for it, Sky Glass pushes you out to third party apps, ITV X, BBC, All Four instead of having the channels like the Sky HD or Q, this means you are forever entering passwords and user IDs, and have to sign up to all the other apps which is a nuisance.. finally to add to all of this, because it is stream only, you are now unfortunately not able to skip through adverts even for on demand or saved favourites ... unless you pay an additional fee £5 per month... which is criminal as the service fee is quite enough to be paying thank you. the advert skipping is free for the first 12 months to get you used to skipping in the hope that you get used to it and will then pay.... I will not, in fact, I am now looking at other providers in order to sell the Sky Glass TV, pay off the finance and move to a platform that is not stream only, I can save my favourites and watch them when I like. All in all, Sky Glass is Sky's attempt to move to streaming platform style which is a shame as they were a true player as a stand alone service best in class before this move. Shame on you Sky.”

Helpful Report

Posted 10 months ago

“I have been trying to contact Sky for days on their virtual platform. I Will not phone them as I have been told on good authority, that I will be charged a connection fee of £3.60. plus £3.60 per minute and on top of that your telephone providers charge. Having read reviews of waiting times I would say it would cost a fortune to speak to someone. I have been with sky for over 23 years. I am extremely disappointed with them.”

Helpful Report

Posted 10 months ago

SKY is rated 1.6 based on 502 reviews