SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 615 Reviews

14 %

of reviewers recommend SKY

Company Reviews

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Metrics

1.6

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Get a doddy box, this sevice is so bad you are putting money in the bin”

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Posted 4 months ago

“Please pay close attention when I say that these people are liars! Their only activity is to steal your money. If you give them your money, I guarantee you won't see it again. Trust none of the great reviews; they are all part of a fraud. I then Googled "M E R S E Y H I P. C O M." and got in touch with their staff. After looking into it, their company restored both my money and my profit. I will advise you to contact them in order to have a prompt answer and receive a refund of your money.”

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Posted 4 months ago

“Just got sky no customer services at all let down can not get to talk to a person. Broadband box no get sending it back tomorrow. I fort by was bad sky beer them left with no internet no TV no house phone 4, 4days to mower I tried 5 numbers I rang got no were all day Fri”

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Posted 4 months ago

“REALLY BAD DOESN'T WORK AT ALL EVERYTHING DOWN INMY HOUSE ,PHONES, TELEVISION CAMERAS EVERYTHING BECAUSE THEY PUT FULL FIBRE IN 2 DAYS AGO ,NEVER HAD A PROBLEM 4 30 YEARS B4 THAT”

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Posted 5 months ago

“Just had Sky Q + 2 miniboxes fitted after having used Sky HD for 20+ years. The engineer seemed in a mad rush as it was his last call and once he had "everything working" left hurriedly. There was no handover, no tuition on how to operate the controllers and no technical details at all. When we went to use our new gadgets neither of the 2 miniboxes worked and the main Q hub wouldn't turn off. Onto Sky by phone and as usual through to people whom you can't understand and the earliest we can get an engineer back out is in 6 days time! Asked to be put through to the cancellation team and you get someone else fobbing you off! We spent 1hour and 50 minutes of being palmed off by no less than 5 different operators. Honestly folks if you can do without Sky please do so. Use any other provider as they can't possibly be worse than Sky.Their advisers are worse than useless and are well trained to get you off the phone.”

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Posted 5 months ago

“Avoid Avoid Avoid Avoid avoid.🤮🤮🤮🤮🤮🤮”

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Posted 5 months ago

““The [refunding team/service] went above and beyond to help me recover my lost items. Their exceptional service and commitment to achieving results left me speechless. They handled everything with efficiency and care, making the entire experience seamless. I am so appreciative of their hard work and will continue to share their name with anyone who needs reliable, top-tier assistance. Thank you for everything! W-h-a -ts -A-p-p : ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

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Posted 5 months ago

“I can’t stress how poor the service I have received from the Sky Team. Went to purchase broadband and Sky Q to which I received Sky Stream. When calling to raise the mistake, the relevant consultant made another account on my name for Sky Q without cancelling the Stream and broadband account to claim another sale but leave me charging for 2 accounts. After being charged and looking to solve the problem, no compensation has been given apart from a pathetic apology. I know have to wait 2 months for this to be installed and it will be 3 months without any service to which I have been searching for. If you can find an alternative I would and not be with this company.”

Helpful Report

Posted 5 months ago

“Féd up with hanging on listening to awful music for almost an hour. Have spoken to customer services twice who can’t help me and have been put through to reduce/ contract dept who are not answering or are too busy to answer. Perhaps if there’s a waiting time given that would help.”

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Posted 6 months ago

“Never go with sky”

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Posted 6 months ago

“It's a very cheaply made phone and I would not recommend it to anyone i rate it a negative 10.”

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Posted 6 months ago

“I am writing to express my extreme disappointment and frustration with my recent experience with your services. As a loyal Sky customer for the past five years, I have always expected a high level of service and fair treatment. I recently returned from a trip to Brazil and was shocked to discover that my account had been terminated and I was charged a staggering £145 twice for 90MB of data each. This data was used while my phone was on roaming, and I was completely unaware of the exorbitant charges. To make matters worse, I was initially informed that I would receive a free tablet as part of my plan. However, upon closer inspection, I realized that the tablet was not actually free and would require me to pay a monthly fee for four years. This is unacceptable, especially considering the poor quality and slow performance of the device. I have attempted to reinstate my service and have offered to make monthly payments to cover the outstanding charges. However, I have been met with resistance and have been unable to resolve this issue. I am deeply troubled by the deceptive practices and poor customer service I have experienced. I urge you to investigate this matter thoroughly and take immediate action to rectify the situation.”

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Posted 6 months ago

“SKY shut down our reception while we were on summer vacation - tv down for around 15 to 20 days. I'm sure you have some good excuses and l would love to hear them.”

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Posted 6 months ago

“I joined this company in September 2021 investing $15k .I earned constantly and could upgrade to the $25k pack and then to the $50k . After trading and making so much profit, withdrawals suddenly became very difficult. It says on their website that fund withdrawals will take around 3 days. I messaged support but no positive response until August 2023, I recovered my money with the help of a triangulation expert.supreme recovery is the best tech expert you need to help you recover your scammed or lost funds. They can be contact on email :𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 WhatsApp +54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 6 months ago

“I have had an ongoing issue with sky broadband and landline since the start of September 2024. I have had 2 Openreach engineers out. The last engineer said I needed a new router. I spoke to a representative today as not had internet or phone line all day. I was told I hadn’t told them there was still an issue. Err excuse me but if the engineer said it was a router and I haven’t been sent a replacement, how would the problem be solved. Absolute joke Sky Customer Services.”

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Posted 6 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 7 months ago

“My contract was up to end and I let them know month ealier, I changin for new company. They charge me after that for the month when I already wasn't with them and now I'm waiting 5 weeks for my own money back. They didn't contact with me and keep my money in they pocket illegal.”

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Posted 7 months ago

“Engineer come to my house asked me to clear the space where he needed to work the went outside (as he claimed would start from) the took off and updated the system saying I was at home Now I have to wait until the next appointment and when I call sky they said only could Sonia arrange another appointment Very disappointed”

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Posted 7 months ago

“I'm apparently a vip customer yet sky have been charging me for sky cinema which I never asked for and didn't use, when I contacted them they said it was up to me to cancel! I never asked for it in the first place! Sky are rubbish from broadband to mobile and tv, I've had issues with all of them..never again!”

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Posted 7 months ago

“I have been a Sky customer for almost 30 years and very loyal to the company with multiple services with them. Just over a year ago I had issues during a telephone call during which I was spoken to very rudely and then cut off. I called back quite upset as I had been basically told I was stupid as I didn’t know how to re connect my broadband, which was a new subscription but we had no service at all. After speaking to another helpful advisor it was confirmed there was little signal in my house despite being assured there was prior to cancelling my broadband with BT. Since then I have gradually cancelled all my services, 3 mobile phones, my broadband and phone line and finally today my TV. On every occasion I struggled to cancel and was initially spoken to rudely or had my call cut off. Today when I called to cancel the final part of my whole subscription the TV. Ten minutes into the call , the help desk worker was still trying to say I couldn’t cancel and I needed to phone at the end of the month for better deals as I was silly to leave after almost 30 years! I politely explained I wanted to leave due to previous issues so he cut me off. I called back and got a very helpful man who apologised and cancelled the subscription in two minutes proving to me that the previous person was either lying or has little knowledge in this area. The different levels of customer service with Sky is shocking and the reason I have cancelled my whole subscription over the last 18 months as allowed for contractual reasons.”

Helpful Report

Posted 7 months ago

SKY is rated 1.6 based on 615 reviews