SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 707 Reviews

13 %

of reviewers recommend SKY

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Metrics

1.6

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a Sky customer for 23 years but I am now leaving. Customer Services have always been 1st class but Sky have now shown no loyalty to their staff or customers by dumping UK staff and moving their contact centres to India. I WILL NOT show any loyalty to you, just as you show no loyalty to us. My name is Wayne yet these poorly trained staff insist on calling me "Mr Wayne". Why are they too stupid to understand UK culture? I am gutted to be leaving but I will not support a company who have no concern for staff or customers. You are a disgrace Sky and should hang your heads in shame.”

Helpful Report

Posted 2 years ago

“Honestly one of the worst companies I have ever dealt with. Profitable orders are vanished and the company steals your money. When I talk to support about it, even the bot is better than the live chat agent. Reputable sources recommended Guardclaims .com for their excellent recuperating service and it was beautiful experience my funds of about hundred thousands of dollar has been reverted”

Helpful Report

Posted 2 years ago

“Got speaking in the same week that my friends got speaking to an amazing agent called Louise, the best agent in any company I have ever spoken too, I even asked if she would join my sales team in a different company, so polite so helpful never experienced customer service like it but i think she said that she was leaving next week! My question why do companies let go the best staff. Really restored my faith in sky, honest polite and I came into the conversation hostile but she was so kind that I asked to sort out my other accounts with sky that had my name on their account, I was in the que for an hour before I spoke to her but she rest assured that she would take care of me and she did. I even offered her a job.”

Helpful Report

Posted 2 years ago

“Appalling customer service from engineers to call centre staff.. not two figs were given.. how they are still active with the cost of living is questionable and they don't keep the loyal customers they had.. its not aurivour its a goodbye from me !”

Helpful Report

Posted 2 years ago

“Sky broadband has been absolutely terrible. I live in a small end terraced house which has no solid walls inside, just plasterboard walls so there is no excuse why I shouldn't get WiFi in all my rooms but for years I've struggled to get WiFi to work in all my rooms. The router could never reach my Ring doorbell even though it was literally on the other side of the wall! Over the years I've had engineers out, replacement routers, boosters sent out but I still couldn't get it to work properly. I had to resort to hard wiring my TV's to my router which looked ridiculous having wires running around my house when technology is supposed to be wireless. Even though it didn't ever work Sky still continued to charge me and they even charged me a cancellation fee so I could move to EE which now works perfectly! My advice to anyone thinking of getting Sky broadband is to stay well clear of Sky because it honestly doesn't work but they will still take your money!! Sign up to EE you will not be disappointed. I have strong WiFi in every room and my Ring doorbell finally works! Good ridence Sky!!!!”

Helpful Report

Posted 2 years ago

“Best price for insurance thanks 👍”

Helpful Report

Posted 2 years ago

“I recommended my sister to Sky in july with a promise of amazon vouchers. After 4 call and several messages and my sister being hung up on today we still have yet to receive them. Do not belive the lies of getting vouchers for recommending people. You won't get them”

Helpful Report

Posted 2 years ago

“The worst broadcaster by far. I just hope someone else buys the right to football so I can final cancel this complete rubbish.”

Helpful Report

Posted 2 years ago

“Opening an account horrible. Instructions bad and confusing. Only my account # had no problem to go through. Stupid questions for verification myself.”

Helpful Report

Posted 2 years ago

“I left sky on 14/8 but you finished me on the 4/8.l paid up to the 14/8 but you say I owe £23.44 and threatened my with debt collection”

Helpful Report

Posted 2 years ago

“This morning I spoke to Anna who resolved all my problems with great patience for my deafness. She is a star and deserves a pay rise”

Helpful Report

Posted 2 years ago

“If I was asked to rate my sky experience out of 5 I would give them a minus 5 something that worked so prefect and smooth has been destroyed into one of the worst services and customer services I have ever come across. They asked me to change my broadband to the new one and cut off my old one before new one started and cut off my land line when I asked for it to be fixed they said I cancelled them what a joke 6 times I was told I would get a call back never did 6 times I was told It was fixed and asked for money and it wasn't I was lied to numerous times promised things numerous times spent around 100 euro on calls to them lost out on my own time lost out on work was given 30 euro of a bill as a sorry and they still haven't fixed my issues so what would I say about sky use have destroyed a good company and what where left with is a pathetic laughable joke of a company with no properly trained staff for example during one conversation that went on for hours on there text service the employee said I'll be back in 15 minutes I'm going on a break when she hadn't done anything to fix the issues disgusting caring on from a large company”

Helpful Report

Posted 2 years ago

“Left Sky Broadband well within cooling off period due to cheaper with NOW TV. Returned Sky equipment and got messages confirming no early termination charges due and receipt of equipment. Then received email saying they would debit £255 from my account within 10 days for early termination charges! My pregnant daughter shares the bill and it completely stressed us both out. Spent hours trying to get past help bot on Sky app but couldn’t get to a human. Had open WhatsApp conversation from last problem with them so contacted them through that. They say “Sorry it’s all a mistake”. Compensation? - “Here’s £11 off your next bill” For stressing out a pregnant woman! Seriously? £11 - unbelievable! They clearly don’t care. I hope they spend a sleepless night wondering how they’re going to pay an unexpected, bogus charge whilst listening to a stressed out, pregnant loved one crying! I certainly earned my £11 compensation that night.”

Helpful Report

Posted 2 years ago

“Dky is the worlfs worst. Old shoes and reruns only. Also refuse to come to home for repair problems. Please do not use sky”

Helpful Report

Posted 2 years ago

“Got to be one of the smoothest interactions with sky we have ever had, and we’ve been with sky for over 10 years now. Patrick got us a deal and a discount on our broadband, no hassle, no pushy selling, just great and genuine service. Sky should give this man a pay rise!”

Helpful Report

Posted 2 years ago

“On the surface Sky Stream is a great concept. Sky TV without the need for a dish. So why the poor review? Sky stream's execution is just garbage. The pucks are under powered and have all manner of issues. The most criminal of all is charging customers to "Skip" adverts, which is not really skipping at all. It's fast forwarding through adverts that Sky themselves have inserted in the middle of content, including their on-demand offerings (box sets). The problem is, it simply doesn't work. If you try to fast forward at anything above 6-12x it will either miss the start of your show, or bounce you straight back to the beginning of the adverts. Why?, because the boxes are garbage and don't contain enough buffer memory to allow for a seemless experience. That's not to mention the constant slight pauses and audio dropouts IV experience. This is on a 1Gbit broadband connection, connected via ethernet. If you are currently in Sky Q, I'd highly recommend you stay that way, or consider NowTV, as the service offers an add free experience with the Boost Bolt-on.”

Helpful Report

Posted 2 years ago

“I went with Sky because they had the lowest complaints with Ofcom, so I signed up for 3 years, not a wise move. Been having issues from day 1, every time i call them they ask me to reboot. When I had enough and decided to walk away, then they started suggesting real support but I couldn't see myself dealing with them anymore, so they threaten me with fine if I leave. You've been warned, don't be fooled.”

Helpful Report

Posted 2 years ago

“Sky stream is terrible , sound , picture , ease of use was not customer friendly , apps wouldnt connect . Cant record , do not bother Its only good feature , No dish needed Welcome back Sky Q ! Gives everthi g that Stream cant give and morr”

Helpful Report

Posted 2 years ago

“My elderly mother moved house and we purchased a sky q, broadand and wifi. Engineer booked today 12 until 5 but didnt arrive. Apparently sent whattsapp message but she doesnt have whattsapp. Shocking service and im looking for alternative service from a reliable provider that actually values its customers”

Helpful Report

Posted 2 years ago

“Have been waiting approx 4 weeks for connection. First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow up engineer. 2 visits later still sending the wrong engineer! SKY (my provider just hopeless to put pressure on open reach! THEIR Subcontractor!!) Surely if you are delegating you should have some escalation process that does not take weeks with no assurance of a workdate!!!! meanwhile the weeks have ticked by, and I still don't have a connection and the call center repeats the same script "we all use wifi for different things, we understand your frustration but our hands are tied!!!" "no we do not have the technology to provide you with a dongle to keep you going" and "yes oh dear we charged you for a service that you have not received!!!" REALLY??”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 707 reviews