SKY Reviews

Name: SKY
Rating: 1.61

1.6 Rating 616 Reviews

14 %

of reviewers recommend SKY

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Metrics

1.6

Based on 616 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very bad customer service, my Call divert has stopped working for nearly 3 weeks and i'm still waiting for them to resolve it and they keep fobbing me. My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. i have reported the issue to sky but unfortunately they never sorted the problem. on sky help forum every body is complain about the same problem https://helpforum.sky.com/t5/Talk/Call-divert-not-working/m-p/4145706. so now i decided to move to another service provider.”

Helpful Report

Posted 2 years ago

“Tenuous connection. Even when it decided to connect, it refused to stay connected for long. Low quality download speed for games, cannot connect to online games for a reasonable amount of time.”

Helpful Report

Posted 2 years ago

“My parents pay €80 euros a month for sky, it’s nothing but repeats and old shows, for every 15 minutes of tv there’s at least 5 minutes of adds, as if paying €80 per month isn’t enough. Customer care line won’t answer the phone, we cancelled the standing order and then they rang back within half a day! Horrible company”

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Posted 2 years ago

“Saurabh has been fabulous today whilst organising the upgrade of my broadband. I really wanted to do the survey to recommend Saurabh and believed it would be sent via email but it must be at the end of the call, and I put the phone down. I really hope that this review is seen by Saurabh’s supervisors. He is an asset to the company.”

Helpful Report

Posted 2 years ago

“Situation at home not very good at the moment due to illness. Had a problem with sky bill just spoken to a sky customer service man excellent service dread these type of phone calls at moment expected this to be complicated but very helpful advise . Been with sky for over 3 yrs first time for any type of problem with them. Five out of Five .Thanks”

Helpful Report

Posted 2 years ago

“Went on to sky vip app on my q box today to find an offer of sky multi room for £3 a month. Decided to take advantage of it and ordered on screen via the offer page. Then checked my account for order status only to find they are charging me £8 a month!!! Rang them up to ask them to sort it out and they said there had never been an offer for this and basically called me a liar!!! Absolute thieving offensive scum bags!!!”

Helpful Report

Posted 2 years ago

“Very unsatisfied..Sky as a mobile team is very dodgy. I sent beck their devices since the 26/08/2022. Today is the 26/10/2022 they still have not taken off the credit agreement from my account and they expect payments which i have made till this day. They haven’t refunded back my payments and they have disconnected my sim cards. After I made a payment today, they said if I do not set a direct debit with them, then they do not connect my sims back on. I’m puzzled as to why they have no concern even though they have their devises. They daily call me with FALSE hope as they are still sorting it out. Seriously from the 26/08/2022 ????”

Helpful Report

Posted 2 years ago

“We came out of contract We had no correspondence from Sky They increased out monthly payments by £80 without any consultation We were already paying £110 I appreciate we were out of contract but we both work full time so some communication from the company would have been appreciated When we finally got through to their customer services we were on the phone nearly 2 hours to get it sorted Again this does not feel like good customer service for working people”

Helpful Report

Posted 2 years ago

“TV installation engineer did not turn up on scheduled visit 30/09/22 @ 2.15pm. Received text message from Sky shortly afterwards informing me that the engineer could not 'gain access'. Engineer is a complete liar. No attempt made. Family was at home waiting for him all day. Plenty of parking available at front, side, rear and opposite tye road from our terraced house at shopping car park! Overseas customer service don't help. Waste of time, energy, money wasted from booking time off work, stress inducing as a new customer. Welcome to Sky.....”

Helpful Report

Posted 2 years ago

“Dale kaney who works for sky as an engineer in Scotland. Here is his sisters email emmakaney39@yahoo.com”

Helpful Report

Posted 2 years ago

“Just had sky installed I was a bit dubious at first but there was no need The technician Andy was absolutely brilliant and it was all done and dusted in 1/2 hour couldn't believe how quick he was and a very pleasant guy to boot talk about "wham bam thank you ma'am"€ Thanks sky and Andy Gerry .6”

Helpful Report

Posted 2 years ago

“Sky says you can upgrade so I did they said my phone is worth £162.50 so when I get my new phone they then decide that the pixels on the inside have burned on to the screen so it's only worth half £81.25 exactly half so I asked to return my mobile and in the same condition they received it there was no screen protector or cover. I find it amazing that on the sky forum this has happened to so many people.but there was nothing wrong with the phone I have it back and working fine but still not received anything to send this phone back so Monday I am cancelling my direct debit so there not getting paid for the other phone there charging me.”

Helpful Report

Posted 2 years ago

“On 21ST May I was contacted by a SKY Advisor Faz who negotiated a sky package with me to commence following an engineer visit 10th June 2022. The Engineer failed to turn up, so I phoned a SKY Advisor Ron. Eventually I was given a new date for the 1st of July for an Engineer. On the 1st of July the Engineer failed in his attempt to put the Fibre cable from my house to the exchange across from my drive. I contacted SKY and was told the civil team were required and the dig would be completed 15th July. The civil team did not turn up obviously not completing any work. On the 13th of July my SKY Broadband was disconnected. I phoned SKY and was informed it would be reported and then fixed within 72hrs. After 24hrs I phoned again and told the Advisor that I felt it was not going to be repaired. The Advisor said they could not escalate to a BT Engineer until 72hrs had passed. 72hrs passed and still no broadband as predicted! My family’s 3 x mobile phones data had expired due to no Internet. Had to change provider so we could afford more Gigs to carry on work, banking, communication etc plus my daughter has a disability and relies on broadband a great deal for her wellbeing! All SKY Advisors I spoke to; Ron, Pamela, Bethany, Martin, Sean, Karen, Darren, Stuart, Ian, Albert, Tracy, Sarah I spoke with to try and establish when I was to get my broadband connected but all failed to call me back when promised to update me. I had to make the calls and all those I spoke to lied with their response regarding what was happening including the sympathy with the horrendous treatment I was receiving. In particular 2 Managers Sarah and David refused to call me back as it was below their paygrade! I continued to phone again and again but was continually given false information and false completion dates, including one date which could not happen as Open reach were on strike. I asked on three occasions to have my old broadband reconnected and was told by Advisors that the decision by their Line Mangers was no! The new installation had to be completed and they would not permit the original broadband to be reinstated. As mentioned before nobody is able to speak to a SKY Manager regarding their decisions as it is below the said Managers pay-grade to speak to a customer. At a complete loss as to what to do and to prevent myself becoming ill with the stress dealing with the pressures of no Broadband and disgusting customer service, I took the decision to let it take its course. Having received no updates obviously not being able to view your account and messages online does not help and SKYs policy of phoning you but only letting your phone ring twice before hanging up (just to say they tried to call you) then sending a pointless message, eventually the civil team did their repair and I was connected 13th September 2022, 3 months later. Bear in mind I have been paying my SKY subscription at the higher pre negotiated price all this time and I have had no Broadband/ Internet, no telephone landline, no internet, no SKY TV, no catch up, no Netflix, no Amazon Prime (all paid for), no account access, not able to use any smart controls, no TV access in any other room, change of mobile provider, new contract cost, stayed in on 4 occasion for Open-Reach, I had a call (2 rings) and message left 2 days ago and the Advisor told me my complaint was closed and my refund calculated had been sent to her Manager for approval. I phoned again today as I was told my complaint would stay open and compensation discussed with me at the end of the saga. I am aware now my complaint against all the Advisors who were shockingly dishonest will be dealt with by themselves. So, to make this clear; you commit a crime, get caught then go to court, judge and sentence yourself!! Finally, Leanne informs me I have been compensated £75 for my loss. So, for anyone looking at joining SKY, be assured of their incredible customer service!!!”

Helpful Report

Posted 2 years ago

“Generally one of the worst Internet providers I've had, even talk talk come better than this and I was with them for 10 years+ literally can't even connect to the Internet got booted from my online game too its constantly slow I'm constantly battling with the net to get on and I only have 4 things connected to my Internet it's a joke I want a reduction on my bill because you are quick to take money but provide me with scraps of Internet and its not on I will be phoning in the morning and I will be cussing mad too so just be prepared for a heated conversation in the morning just saying”

Helpful Report

Posted 2 years ago

“After 2 months waiting time the Sky engineer supposed to install it, cancelled the installation as he couldn’t find parking.”

Helpful Report

Posted 2 years ago

“Hideous! We were clients for 16 years. We were accused of not paying our final bill and threatened with debt collection even though proof of payment the month prior has been provided. Secondly, we live in the countryside and were told we had to make a special trip well out of our way to drive into Christchurch to drop off the decoder. Goodness knows why it can’t be posted. This was never mentioned in the original agreement signed, they have staff in our district every second week and they’ve been awkward and spiteful during the closure of our account. Worst business we’ve ever dealt with!”

Helpful Report

Posted 2 years ago

“Price and worst customer service”

Helpful Report

Posted 2 years ago

“I've been a SKY Tv and broadband VIP customer for 3 years. When I was desperately in help Today and called them as the bills were crazy high for me, I was shocked with the awful insensetive unhelpful approach of the cusgomer service who said You are stuck with us for the next 18 months and nothing I can do for you! Thank you SKY, I will serve my time and that would be it for good, I promise you that.”

Helpful Report

Posted 2 years ago

“Although i prefer Sky over most but it seems they're climbing their way down not up in a sense of.... i pay for certain channels and they're forcing me to watch their adverts, the adverts at first were short but now they're becoming much more frequent and lengthy. I am seriously considering cancelling my subscription with Sky. If i wanted to watch programs with adverts interrupting my program i will watch YouTube. Sky sort this out!!!! I pay quite a bit and feel deeply disappointed.”

Helpful Report

Posted 2 years ago

“I had a problem with a mini-box spoke to a really nice gentleman called Ryan he was very comprehensive with his answers extremely helpful and ordered an engineer to call in just two days,then he arranged for my monthly bill to be reduced by fifteen pounds.Fantastic service from a great company.10 out of 10.”

Helpful Report

Posted 2 years ago

SKY is rated 1.6 based on 616 reviews