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SmaFan.com Reviews

4.8 Rating 461 Reviews
94 %
of reviewers recommend SmaFan.com

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 4th May 2025
Sharon McMillan
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 4 star review on 30th April 2025
Glenn Juman
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 17th April 2025
Glenn Schmottlach
SmaFan.com 5 star review on 15th April 2025
Karthikeyan Ramalingam
SmaFan.com 5 star review on 1st February 2025
Mitch Pearson
159
Anonymous
Anonymous  // 01/01/2019
The fans we ordered are great looking. We had some issues with the motors making a knocking sound. The company quickly sent us replacement motors that fixed the problem. We are very pleased with these fans.
Helpful Report
Posted 3 years ago
Hi Carolyn, Thank you so much for taking the time to leave this thoughtful and detailed review. We sincerely apologize for the inconvenience caused. The motor problem is not a common instance, thank you for giving us the chance to assist you again. We will try our best to improve our products and service. Thank you again for letting us know we can do better for our customers.
Posted 3 years ago
Overall, the fan is aesthetically pleasing, but it doesn't integrate with our google home infrastructure very well. It squeaks a lot while spinning and is just very loud. Not a super smart fan.
Helpful Report
Posted 3 years ago
Hi Nadia, Thank you so much for your feedback, Nadia. Did you meet problems in connecting the app with the fan? Did you check the wifi environment? Need to be under the 2.4ghz network. We will send you a video with the instructions. As for the function, we need more details to figure out the problem and don't worry, we have warranty service support for our customers. Please check the follow-up email or if you would like to, we can communicate via phone at your convenience. We will find a better way to assist you further, Nadia.
Posted 3 years ago
Called looking for a fan with a slower speed than I had found thus far. The rep said he will research the question and get back to me. It took a day or two but he sent email with a recommended fan. I ordered two of them as they were on sale, and am very happy with the result.
Helpful Report
Posted 3 years ago
Hi Steven, Excited to receive your feedback that you rated our store and you said you like the Innovator fans.Happy to know you accepted our suggestion and placed the order. Even happier to know you were satisfied with the result. Please know that we are always here to assist you if you need help!
Posted 3 years ago
Smafan.com has the best selection and style that fits all the rooms in my home. I would highly recommend it to my peers. Their customer service is excellent, informative and helpful. They assisted me with my concerns and responded efficently.
Helpful Report
Posted 3 years ago
I like the smart fan. The app controls the speed and lighting. Its a great outdoor fan.
Helpful Report
Posted 3 years ago
Dear customer, Thank you so much for spending the time to share your experience with us!Happy to know you like the smart app controls and you enjoy using it outdoor.
Posted 3 years ago
Author didn't leave any comments.
Helpful Report
Posted 3 years ago
Hi Bryon, Thank you so much for your feedback!
Posted 3 years ago
Love the product. Stylish and quiet. Easy installation
Helpful Report
Posted 3 years ago
Hi Walter, Thank you for sharing your experience with us since you have received the Ranger fan in June 2021.Excited to know the fan matched your expectations and you enjoy it! If you need any assistance, please feel free to get back to us, Walter.
Posted 3 years ago
Good shipping
Helpful Report
Posted 3 years ago
Hi Charles, Thank you so much for sharing your experience with us. It is great to know you have received the product.If you need any further assistance, just feel free to get back to us!
Posted 3 years ago
NICE PEOPLE!My favorite ceiling fan!Breeze option is the best.Will recommend your company to any one who are looking for quality products and cooperation.
Helpful Report
Posted 3 years ago
Hi Randy, Thank you so much for leaving such a gorgeous review! It really inspires us at the end of this year! Thank you for recommending our store Smafan.com.Have a nice NEW YEAR holiday!
Posted 3 years ago
It can be a bit confusing as the fan shows up as SmaFan and Carro Home. You have to be sure to load the correct app to get it to function.
Helpful Report
Posted 3 years ago
Hi J Welch, Thank you so much for sharing your experience with us. If you have any questions about the installation of the smart app, just reach out to us, and we are always happy to assist further!
Posted 3 years ago
The team at smafan are great. Always helpful if you need to call them and the products are fantastic.
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Posted 3 years ago
Hi Steven, Your review made our day! Thank you so much for taking the time to leave this awesome review! We are always here to help if you need any assistance.
Posted 3 years ago
Great customer service. I wasn’t able to apply the Black Friday promo code but they retroactively applied it for me. Fans are beautiful and have a great feature set.
Helpful Report
Posted 3 years ago
Dear customer, Thank you so much for leaving this detailed and gorgeous feedback to us! It is nice communicating with you via email too. Happy to know our customer service was able to help you out and you like our product with the look as well as the smart features!
Posted 3 years ago
Outdoor fan,great quality.Shipping was fast and well packaged.Like the light options,pretty enjoy it during my Christamas holiday!
Helpful Report
Posted 3 years ago
Hi Lynn, We are all grateful to you for your fantastic review! Thank you so much for sharing your experience during your Christmas holiday! If you need any assistance, just feel free to get back to us again, Lynn.
Posted 3 years ago
Received phone call from this company today.Service was excellent!All questions concerning my order were answered promptly.Purchased one extended down rod for my fan with their help.
Helpful Report
Posted 3 years ago
Hi Shannon, Thank you so much for picking up the phone. It is so nice talking with you too, Shannon. Please know that we always appreciate our customers who raise concerns for us. Thank you again for sharing your experience with us!
Posted 3 years ago
I purchased a fan for my house and when it was installed, the remote didn’t work and it couldn’t be turned on. I contacted customer service and they were not willing to take the fan back. I told them the electrician said there was some problem with the remote. I had to purchase another fan, and the brand new one I bought from you is sitting on the floor of my garage. Will never purchase anything from Smafan again.
Helpful Report
Posted 3 years ago
Hi Amy, Thank you so much for your feedback, Amy. We have a communication record via our email at cs@smafan.com.We have received your request and we were happy to help. Before the return, we asked you for help to provide some videos to record the problem and we would send those to our tech team. Then we sent another follow-up email but we didn't receive any replies. We apologize for letting you upset, Amy. We think there are some misunderstandings between us, we have a return/refund/exchange policy in our store-link:https://smafan.com/pages/returns-exchanges.We would like to improve or change the way we assist you. Please give us a second chance to do better for you. We decide to give you a phone call directly and find the best way for your case.
Posted 3 years ago
Fan of Smafan.com!I have installed this fan at the early beginning of this year.The fan has been working very well. Easy install,quiet and high output.Love the UNIQUE look! Nice customer service,highly recommend this site to you.
Helpful Report
Posted 3 years ago
Dear customer, We are all grateful to you for spending the time sharing your experience with us! Thank you for recommending our store. It is great that you had a good experience with us and you enjoy the fan!
Posted 3 years ago
This is a stylish modern looking fan that is quiet and runs smooth. The gold-colored accent gives it a unique look. Installation was easy and the wifi capabilities are awesome. You will need to install the switch that it comes with to enjoy all the benefits this fan provides. I highly recommend this fan and would buy more units.
Helpful Report
Posted 3 years ago
Dear valued customer, Much appreciated you spending the time leaving this detailed and amazing review! It is so nice working with you too! Thank you for recommending our products and our store Smafan.com.Will try our best to commit good product and customer service to you next time! Smafan is dedicated to bringing you the best of the best lightings available on the market at an achievable price point.
Posted 3 years ago
Great company with a fantastic leading edge fan. You definitely want to buy their fans.
Helpful Report
Posted 3 years ago
Dear Jeffrey, We appreciate your detailed and thoughtful review! It made our day! Thank you for recommending our products and our store-Smafan.com!We will work hard to provide good products and customer service for our valued customers. Hope to work with you again in the future, Jeffrey.
Posted 3 years ago
It's quite and looks great. From the smart features perspective, it can do with some improvements, Like on the fan with dimmable lights, it's set up as if there are 2-3 lights - so I have to ask my smart home assistant to turn of one light at a time instead of just turning off the light. Other than that, it's a great fan.
Helpful Report
Posted 3 years ago
Dear Sayali, Thank you so much for your feedback! Yes, this fan is dimmable and can be turned on/off by remote and smart app. Regarding your concern about controlling the lights by Alexa. The lights can be turned off together. We have sent you a follow-up email with the instructions, please check your email inbox. If there is still something that confuses you, just get back to us via cs@smafan.com,Sayali. Please know that we always care about our customers and are happy to assist further.
Posted 3 years ago
My first purchase from SmaFan was a great experience and I will certainly order from them again. The selection was good, the price very reasonable and shipping was speedy. That checks all the boxes for me.
Helpful Report
Posted 3 years ago
Dear Charles, Pleasure to assist you Charles, more than happy to know you had a good experience with us.It is great that your first purchase from our store matched your expectation.We will try our best to provide this same experience for you next time,Charles!
Posted 3 years ago
SmaFan.com is rated 4.8 based on 461 reviews