Name: SmaFan.com
Address: 1037 W. 9th Street, Unit 101, Upland, California
Rating: 4.68

“My dog chewed up the remote for our ceiling fan. I was able to locate and order a new remote...it was reasonably priced, delivered as promised and I'm so happy!!”

Helpful Report

Posted 7 months ago

Hello. I'm glad to hear that you were able to find a replacement remote for your ceiling fan, and that it was delivered promptly. Pets can sometimes be unpredictable, but it's great that you were able to resolve the issue easily. If you have any more questions or need further assistance in the future, feel free to reach out. Enjoy your fan!

Posted 7 months ago

“These folks were so easy to deal with. Cannot fault the experience at all!”

Helpful Report

Posted 7 months ago

Hello Daniel. I'm glad to hear that you had a seamless and positive experience with the folks you dealt with. If you ever require further assistance or have more needs in the future, feel free to reach out. Customer satisfaction is a top priority for them, and they'll be ready to assist you.

Posted 7 months ago

“Easy to install. Works great.”

Helpful Report

Posted 7 months ago

Hello. Glad to hear that it was easy to install and is working great! If you have any more feedback or need assistance with anything else, feel free to let me know. Enjoy your fan!

Posted 7 months ago

“I love my two Koa fans from Smafan!!!! Easy to install, easy to setup and extremely quiet. Lighting kit gives me ample light and I can easily flip between white or yellow light. And the fan pushes a lot of breeze. It’s my 4th fan from them and the service has always been great, from purchase to support follow up.”

Helpful Report

Posted 8 months ago

It's fantastic to hear that you're enjoying your two Koa fans from Smafan! They seem to provide everything you need - ease of installation, quiet operation, versatile lighting, and effective airflow. Plus, having a total of four fans from them speaks volumes about their quality and service. If you ever decide to add more fans or if you have any questions or needs in the future, you know where to turn. Thanks for sharing your positive experience!

Posted 8 months ago

“I purchased 4 open-box ceiling fans. Great value. All worked pretty well. Good and reliable customer service.”

Helpful Report

Posted 8 months ago

Hello Yimei. Thank you for sharing your positive experience with purchasing open-box ceiling fans from SmaFan. It's great to hear that they provided good value and that you found their customer service to be reliable. If you have any more feedback or if there's anything else they can assist you with, feel free to let them know. Enjoy your fans!

Posted 8 months ago

“I ordered two fans and had multiple questions which their customer service representatives were very responsive.”

Helpful Report

Posted 8 months ago

Hello Chris. That's great to hear that the customer service representatives at Smafan were responsive to your questions and concerns. Good customer service can make the shopping experience much smoother and more enjoyable. If you have any more questions or need assistance with anything else, whether related to fans or any other topic, feel free to ask. I'm here to help!

Posted 8 months ago

“I was very impressed with my experience with SmaFan.com. The ordering process was quick and easy and the order was shipped immediately. There was an issue with delivery because the Post Office did not deliver the package when they were supposed to. But SmaFan customer service proactively reached out first thing and made sure that I was able to get my package. They were helpful and friendly and made sure I was kept informed every step of the way. Thank you!”

Helpful Report

Posted 8 months ago

Hello. It's great to hear that you had a positive experience with SmaFan.com, especially in terms of their customer service. It's always frustrating when there are delivery issues, but proactive and helpful customer service can make a big difference in resolving such problems. If you have any more questions or if there's anything else you'd like to share or discuss, please feel free to let me know. I'm here to assist you!

Posted 8 months ago

“I had a few issues with the fan but Smafan was great with customer service and sending me a return shipping label at no cost to me. I would purchase from them again.”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're sorry to hear that you had some issues with the fan, but we're glad to hear that our customer service was able to assist you promptly and efficiently. We appreciate your understanding, and we look forward to serving you again in the future. If you have any further questions or need assistance, please feel free to reach out. Thank you for considering us for future purchases!

Posted 8 months ago

“Great options for smart fans at a reasonable price.”

Helpful Report

Posted 8 months ago

Thank you for your feedback! We're pleased to hear that you found great options for the smart fans at a good price. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

Posted 8 months ago

“Everything regarding the order went well. I didn't need to contact them. I’m happy with my fan!”

Helpful Report

Posted 8 months ago

Hello. We appreciate your feedback! It's wonderful to hear that your ordering experience went smoothly. If you ever have any questions or need assistance in the future, don't hesitate to reach out to us. Your input is valuable as it helps us improve our products and services. Thank you for taking the time to share your thoughts, and we hope you continue to enjoy your purchase from SmaFan!

Posted 8 months ago

“When my ceiling fan cover went missing I did not know where to start in replacing it. SmaFan was the answer to my needs and they were incredibly quick about shipping.”

Helpful Report

Posted 8 months ago

We're glad we could assist you with replacing your ceiling fan cover! Thank you for choosing SmaFan. If you ever have more needs or questions in the future, feel free to reach out. We're here to help!

Posted 8 months ago

“I had to contact customer service, which was not a big deal. SmaFan shipped replacements for the parts I needed without an issue.”

Helpful Report

Posted 8 months ago

We appreciate your feedback and are glad we could assist you promptly. Our goal is to ensure our customers have a positive experience, and we're happy we could provide you with the replacement parts you needed. If you have any more questions or require further assistance, please don't hesitate to reach out. Thank you for choosing SmaFan!

Posted 8 months ago

“Good website and easy to maneuver around with good checkout as well.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback! We're glad to hear that you found our website user-friendly and easy to navigate. Our team works hard to provide a seamless and convenient shopping experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy our products!

Posted 8 months ago

“The customer service has been great! Our fan stopped working after a year. After some troubleshooting, it was determined to be a failing power adapter. Customer service sent a replacement along with other parts just in case it was not that. The fan is up and running like new.”

Helpful Report

Posted 8 months ago

Hello. We're thrilled to hear that you've had a positive experience with our customer service! It's unfortunate that your fan experienced an issue, but we're glad that our team was able to assist you in troubleshooting and resolving the problem. Sending you a replacement power adapter and other parts was our way of ensuring that your fan would be back up and running smoothly. We greatly appreciate your understanding and patience throughout the process. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us and we're delighted to have your fan working like new again!

Posted 8 months ago

“I had an issue with one of the smart fans that I bought on Amazon just over two years ago. I ordered a new wiring harness from SmaFan and replaced it, but still nothing. So, I reached out to SmaFan support and Hugo responded immediately and told me that he would get this problem resolved one way or another. I told him my issue and he sent me a new circuit board that I received within a couple of days. I switched out the board and now my fan is working perfectly. Hugo and the support staff at SmaFan kept in touch with me daily until the issue was solved. Great customer service and they have made me a lifetime customer. Thanks for everything.”

Helpful Report

Posted 9 months ago

Hello Jon. We're truly appreciative of your kind words and your understanding throughout this process. It's our priority to provide prompt and effective solutions to any issues our customers encounter. We're thrilled to hear that your fan is now working perfectly after the replacement of the circuit board, and we're even more delighted that our support team was able to assist you throughout the entire journey. Thank you for choosing SmaFan, and please know that we're here for you whenever you need assistance in the future. Your satisfaction means the world to us!

Posted 9 months ago

“Quick shipping and great products. I am definitely planning on ordering again.”

Helpful Report

Posted 9 months ago

Hello Ben. We greatly appreciate your positive feedback and your intention to order from us again. Your satisfaction is our top priority, and we're thrilled to hear that you had a good experience with our products and shipping. If you ever have any questions, need assistance, or want to explore more of our offerings, feel free to reach out. We look forward to serving you again in the future. Thank you for choosing us for your needs!

Posted 9 months ago

“While I did not get to actually use the smafan product because it did not fit my exact need, I can say their customer support team and Hugo in particular are very helpful and responsive. I appreciate their professionalism and courtesy.”

Helpful Report

Posted 9 months ago

Hello. Thank you for your kind words! We're sorry to hear that our product didn't meet your exact needs, but we're glad to hear that our customer support team was able to assist you to proceed with your return and refund. We take pride in providing excellent customer service and ensuring that our customers have a positive experience, even if the product didn't work out this time. If you ever have any other needs or questions in the future, please don't hesitate to reach out. We're here to help!

Posted 9 months ago

“Easy ordering process from their website, and efficient delivery. Instructions were straightforward, for both the hardware installation, as well as the integration into the Smart Home. Very much like the 10-speed motors, as well as the option for the white/yellow lighting depending on mood. And the voice control of the fan makes living so much easier, especially not having to fumble in the dark for the fan control. Highly recommended!”

Helpful Report

Posted 9 months ago

Hello Timothy. Thank you for your positive feedback! We're delighted to hear that you had a seamless ordering process through our website and that our delivery was efficient. It's great to know that our instructions were clear and helpful for both hardware installation and smart home integration. We're pleased that you're enjoying the benefits of the 10-speed motors and the versatile white/yellow lighting options to match your mood. Voice control for your convenience is indeed a game-changer. We truly appreciate your recommendation and if you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing our products!

Posted 9 months ago

“This low profile SMART ceiling fan is well made, very light, and very quiet. The remote is convenient to quickly turn fan or light on/off. The mobile app allows scheduled on/off. One screw was missing and one fan blade was damaged, but Smafan team was able to quickly send me the replacement part. It turns out to be a good online purchase.”

SmaFan.com 5 star review on 9th August 2023

Helpful Report

Posted 9 months ago

Hello, We greatly appreciate your positive review and are thrilled to hear that you're enjoying your experience with our low-profile smart ceiling fan. Your feedback about its quality, lightness, and quiet operation is wonderful to hear. We apologize for any inconvenience caused by the missing screw and damaged fan blade. However, we're glad our team was able to swiftly address the issue by sending you the replacement part. Your satisfaction is our priority, and we're here to ensure that you have a smooth and enjoyable experience with our products. It's fantastic to know that you're finding the convenience of the remote and the mobile app features to be beneficial. We're pleased that your online purchase has turned out to be a positive one. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide ongoing support and ensure that you're fully satisfied with your purchase. Thank you for choosing us as your fan provider. Your feedback and trust are greatly valued.

Posted 9 months ago

“I had been seeing a lot of ads for this company lately and decided to check it out. I immediately found a great selection of contemporary ceiling fans, many of which have integrated smart features, and all of which are priced far below what I'm used to seeing in Lowes, Home Depot, or Amazon. It all seemed too good to be true, and I had some doubts about whether it was a legitimate store. But I decided to purchase an open-box item for $99, which I thought was a risk worth taking. When I checked out, another $10 discount was tacked on. This was turning out to be a good day! 1 day or so after I placed the order, I was contacted by an employee, attempting to confirm that my house had the necessary neutral wire and separate load wires for the fan and light. I thought this was an unusual but refreshing level of customer service that I haven't seen in a while since becoming an Amazon-only customer. I replied to confirm that my house was indeed wired that way, and received my fan about 5 days later. For an open-box item, the fan looked practically brand new! The quality was amazing and does not match the low price. I am in the process of ordering 3 more fans to replace the 20-year-old ones in my house. Thank you, Smafan!”

Helpful Report

Posted 9 months ago

It's wonderful to hear that our selection of contemporary ceiling fans with integrated smart features caught your attention. We're committed to offering high-quality products at competitive prices, and we're delighted that you found our offerings to be a pleasant surprise compared to other options. Thank you for your positive feedback and for choosing SmaFan! We're delighted that you found our selection of contemporary ceiling fans appealing, and we're pleased to offer high-quality products at competitive prices. It's great to know that our customer service's attention to wiring details and the condition of your open-box item exceeded your expectations. We're excited to hear that you're considering us for future fan purchases as well. If you have any questions or need assistance, feel free to reach out. Your satisfaction is important to us.

Posted 9 months ago

SmaFan.com Reviews