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SmaFan.com Reviews

4.7 Rating 285 Reviews

92 %

of reviewers recommend SmaFan.com

Company Reviews

Product Reviews

Phone:

909-503-9060

Email:

sophia@smafan.com

Location:

1037 W. 9th Street, Unit 101,
Upland
California
91786

SmaFan.com 5 star review on 17th May 2024

SmaFan.com 5 star review on 17th May 2024

SmaFan.com 5 star review on 2nd May 2024

SmaFan.com 5 star review on 22nd April 2024

SmaFan.com 5 star review on 6th April 2024

SmaFan.com 5 star review on 6th April 2024

SmaFan.com 5 star review on 21st March 2024

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a set of fans from SmaFan for remodeling our home and have been very pleased with the performance of the product, and the responsiveness from support. One of the four fans had a defective control board, however, support was able to find and resolve the issue very quickly. They're prompt to respond and very polite, I intend to do business with them again in the future and would highly recommend them to anybody looking for some fans and wanting to skip the big box stores like Home Depot.”

Posted 1 year ago

Thank you to leave us such a detailed and kind review, Jarrett. Customer satisfaction is the ultimate goal of our work, and we make effort to get it. We will continue to follouw up the problems raised by customers and help them solve the problems as soon as possible, so that customers get the best use experience. That's how we treat our customers. We are very grateful and lucky that you mentioned that you will choose smafan again and recommend our store to anybody around you. It is because of customers like you that we feel our efforts are worth it.

Posted 1 year ago

“It's a great fan! Easy installation and works great.”

Posted 1 year ago

Hello Lori, Thanks for leaving such great and kind reviews for us. Smafan Carro smart ceiling fan is easy-installation with downrod. Your kind makes us a day!

Posted 1 year ago

“I ordered 5 downrods for my Carro fans, not knowing there were 2 options. Smafan sent me both types so I would have the correct one for my fans. Customer service was very helpful with my questions and provided a return label for the downrods that I didn't use.”

Posted 1 year ago

Hello David. Thanks for leaving such a great and kind review for us. We have two types of downrod, one of which is universal, and the other is only suitable for our old Carro fans. We usually send out universal type one (SKU: DR14W-2) to our customers. However, there was a mistake when our warehouse sent out the packages. He sent extra 5 downrods to you and totally 10 downrods(5 DR14W and 5 DR14W-2) were sent out. We were sincerely appreciative when you let us knew this and sent the extra downrods back to us. Your active cooperation in our return of products had reduced our losses. Thanks you very much! Hope you will choose smafan again. We are always waiting for you!

Posted 1 year ago

“The fan arrived as scheduled. Easy to install. It looks fantastic and the fan is super quiet!”

Posted 1 year ago

Hello Daudi. Thanks for leaving such a kind and great review for us! The smafan Carro smart ceiling fan is made of superior and high-quality material, which is easy to install. With 10-Speed and Whisper-Quiet DC motor, you will enjoy a comfortable rest with the smart features. Your support is our working goal. Your touching review makes us a day!

Posted 1 year ago

“SmaFan ships quick. Site is easy enough to use.”

Posted 1 year ago

Hello Gabriel, Thank you for leaving such a kind review about smafan.com. Our team is gratified to see your support for us. We want all our customers to have the best experience with our products and our website. We usually ship on the day or next day when customer places his/her order. The deliver process will be within 2 to 6 days. We are committed to optimizing website design so that our customers get the best shopping experience. Thanks for you kind again. You makes us a day!

Posted 1 year ago

“The price was fantastic for a great fan. When I had an issue with the remote the customer service was prompt and helpful to send me new components quickly to fix my issue. Amber in the customer service department is wonderful. I would highly recommend this company as they stand by their products and customers!”

Posted 1 year ago

Hello, Thanks for leaving such kind review for our smafan.com It is our duty to satisty our customer. Seeing that you leave this kind review for us, we feel very relieved and I feel that our efforts are worth it. Your satisfaction is the driving force of our progress. We will do better in the future, both customer service and our products!

Posted 1 year ago

“Really wanted cool white. Website said fan had cool white, but the fan only had neutral-colored light and warm colored light. Defeats the purpose of buying it. Nice fan, but not what we wanted--wish it were more clear what color light it turns via video or photos or something.”

Posted 1 year ago

Hi there, Thank you so much for sharing your feedback and raising your concerns with us. We are thrilled that you said this fan is a "nice fan"! And we'd love to help you to solve your problem. Our smart ceiling fan has three light colors-cool light, warm light, and neutral light. Could you please check if the warm light is off when the cool light is on? Appreciate your time and patience. At the same time, thanks again for your helpful advice, and we'd love to improve our product details to give our customers a happy shopping experience. We will contact you to assist you to solve this issue by email via cs@smafan.com.

Posted 1 year ago

“They have the best customer service I would say. My fan initially was not synicing with the app and not starting. I msg them once about my fan concern and they checked with me continously untill my issue was resolved. They send me new adapter to check it was adapter issue. Later it was not fixed they replaced me with new fan. I truely appreciate there assistance as they abide by their product.”

Posted 1 year ago

Hi Sushma! Wow, such a fantastic review! The fan in your room looks very nice! Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! Thank you for your positive comment. It is our pleasure to provide the best service for you:) Your encouragement will keep us moving forward and constantly improving our service. Appreciate you choosing and trusting smafan.com! Hope to work with you again in the future.

Posted 1 year ago

“The people at SmaFan.com have been very helpful and responsive!”

Posted 1 year ago

Hi Anne! Everyone at the office here is thrilled that you are happy with us. Customer satisfaction is our top priority and it's our honor to work with you. Your encouragement will keep us moving forward and constantly improving our service. Thank you for your kind words. Hope to work with you again in the future. Enjoy it!

Posted 1 year ago

“Sleek. High functioning. Quiet. Well designed. Better than expected.”

Posted 1 year ago

Hi dear, We are incredibly grateful that you took the time to share your feedback on the Trailblazer ceiling fan. For you to say, "better than expected" made all our day! Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience, it means the world to our entire team! Enjoy it!

Posted 1 year ago

“We did A LOT of research and chose this fan because it is a "smart" fan and so easy to just say "hey Google. turn the fan to a slower speed," or Hey Google, turn off the fan light." And, we really like that it has a separate yellow and white light - most fans are just yellow and they aren't bright enough. And, it's quiet!! And, the price is very competitive. All around - a great fan. In fact, this is our second SmaFan and we would buy another! Highly recommend.”

Posted 1 year ago

Hi, there Thank you so much for sharing your feedback with us. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! Our smart ceiling fan is compatible with Wi-Fi apps and Voice control via Google Assistant, Amazon Alexa, and Siri Shortcut. We count ourselves lucky for customers like you. For you to say, " it's quiet, a great fan, highly recommend" made all our day! Reviews like yours make our day because it makes all the hard work worthwhile. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it!

Posted 1 year ago

“Support was great. They tested and sent me 3 Fan motors to replace 3 of mine that were squeaking and clicking long after the warranty had expired.”

Posted 1 year ago

HI Jonathan. Customer satisfaction is our top priority. We appreciate you taking the time to share your experience with us. For you to say, "Support was great" made all our day! Please know that we are always here to help if you need any assistance. Enjoy it!

Posted 1 year ago

“I was very impressed with this company. Before they shipped my order, they took the time to verify that i had the right type of wiring for this fan. After verification, the fan arrived promptly and in good condition. Installation was super easy and it looks and works great. Highly recommend.”

SmaFan.com 5 star review on 31st October 2022

Posted 1 year ago

Hi Steven, Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. This Ranger smart ceiling fan which is an AC motor ceiling fan requires the load wire to install. For you to say, "highly recommend" made all our day! Even happier to know you enjoy using them in your rooms. I like your bright room! Thank you again for taking the time to leave this feedback. We look forward to working with you in the future! Enjoy it!

Posted 1 year ago

“Smafan.com was super easy to shop on. They made the purchase process extremely easy and the product was shipped faster than my expectations. They are also very good at customer service and follow up to ensure that you received your fan. Highly recommend and will use again.”

Posted 1 year ago

Wow! Such a fantastic review! We are very greatful that you are happy with us! We count ourselves lucky for customers like you, Jason. Customer satisfaction is our top priority and we are gladdened that we could accomplish it. Your kind words made all our day! Hopefully work with you again in the future! Enjoy your ceiling fan and have fun!

Posted 1 year ago

“Love love love my new striker smart ceiling fan!”

Posted 1 year ago

Dear customer, Everyone at the office here is thrilled that you are happy with your Striker ceiling fan. We couldn’t be more excited, this means a lot to us. For you to say, "Love love love my new striker smart ceiling fan!" made all our day! Reviews like yours make all the hard work worthwhile. Thanks again for taking time out of your day to leave us this super kind review. Enjoy it!

Posted 1 year ago

“Really good deal for fan. Easy check out process and fast delivery”

Posted 1 year ago

Hi Jimmy. Everyone at the office here is thrilled that you are happy with us. Thank you so much for sharing your feedback with us. For you to say, " really good deal for fan"- means a lot to us. Your encouragement will keep us moving forward and constantly improving our service. Enjoy it and have fun.

Posted 1 year ago

“Love the looks of the fan even more than the pictures. Installed easily. Features I was unaware of, bright light white or dimmer light amber. Love the fan speeds, its quietness, and the amount of air it pushes. Very glad I waited for this one, it is perfect. Even my techy son's like it!! Thank you.”

Posted 1 year ago

Hi Charley, we are incredibly grateful that you share your feedback with Voyager. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience– it means the world to our entire team! For you to say, "it is perfect" made our all day! And we couldn’t be more excited that your techy son's like it! It's a great approval for us! Reviews like yours make our day because it makes all the hard work worthwhile. 6)Thank you again for taking the time to leave this feedback. We look forward to working with you in the future! Enjoy it!

Posted 1 year ago

“We installed SmaFan ceiling fans (via Kickstarter) in our previous home in 2019, and loved them, so when we began remodeling another home, we only wanted SmaFan for our new home. First, the SmaFans look great! Importantly, however, the fans also function beautifully. The fan motors and fan blades operate very quietly, even at the highest speed. The fan is very stable (no wobble), regardless of the speed and/or direction of the blades. The number of different speed choices allows the fan to provide just the right amount of airflow, depending on the situation. Also, the two choices for Light Appearance (warm white or cool daylight) combined with the ten (10) different brightness settings of the light allow the SmaFan to produce the proper style and amount of light for any function. Finally, both the remote and the Carro App are intuitive and easy to use, making it simple for anyone to properly adjust the fan for maximum comfort. Nevertheless, despite all of this, the fans also look great and can blend into any room. For us, it is important for the fan to simply be a part of the room, and not stand out, dominate the landscape, or negatively impact the design. Like the Groom’s mother at a wedding – the fan should look stunning (without clashing), function efficiently, and not be the center of attention – SmaFan delivers on all counts. Therefore, when we decided to purchase a new home and embark on an extensive remodeling project, it was a given for us we would install SmaFans in our new home.”

Posted 1 year ago

Dear Michael, Thank you so much for your fantastic review! We appreciate you taking the time to share your experience with us, Michael! Everyone at the office here is thrilled! We couldn’t be more excited, you are one of our Kickstarter backers. It's unbelievable that we work with you again! This means a lot to us. We value your trust and confidence in us and sincerely appreciate you! We can't ongoing our business without the backers like you. Words cannot express how thankful we are! Thank you very much for your super great support of smafan.com! Reviews like yours make our day because it makes all the hard work worthwhile. Excited to know you like these fans and that they match your expectations. Even happier to know you enjoy using them in your rooms. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience. Appreciate again for taking time out of your day to leave us this super kind review of our products. Enjoy your ceiling fans! We are always here to help if you need any assistance! Best wishes!

Posted 1 year ago

“Nice and easy to do business with. Great value and overall deal on the item I purchased.”

Posted 1 year ago

Hi Gianpaolo! Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. It's our honor to work with you, too! Thanks again for taking time out of your day to leave us this kind review. Hope to work with you again in the future!

Posted 1 year ago

“Very happy with our purchase and the entire process from start to delivery and assembly. Great fan, good price! Happy as always. Thanks SmaFan!”

Posted 1 year ago

Everyone at the office here is thrilled that you are happy with us. We couldn’t be more excited, this means a lot to us. The promise is to keep you happy and we are gladdened that we could accomplish it. Looking forward to working with you in the future, Tim! Enjoy it and have fun!

Posted 1 year ago

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SmaFan.com is rated 4.7 based on 285 reviews