Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.65

4.7 Rating 498 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.7

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“Thank you for making effort to reach our satisfaction on the delivery service. Please be advised that the courier drop off the parcel on Sunday.”

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Posted 2 years ago

“Always super fast shipping. The bags are of great quality and there is a size appropriate for all needs”

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Posted 2 years ago

“This was the most fantastic online service l have ever had. I changed my mind and decided to do pickup instead. Nothing was too hard for them to organise. Well done guys.”

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Posted 2 years ago

“Smartbag’s service was amazing. Prompt, efficient and very helpful, they arranges to fast track our order for a charity drive, and we had the bags in no time. Products are also of a high standard. Can’t recommend smartbag highly enough!”

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Posted 2 years ago

“Incredible and easy fast service, Lovely product”

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Posted 2 years ago

“Excellent guys! Loved the quick turn around and so easy to work with.”

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Posted 2 years ago

“Great service. Items purchased arrived in a timely manner. Very helpful staff. Items purchased were as described on their website”

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Posted 2 years ago

“Excellent product and excellent service. My bags were delivered very promptly. Thoroughly recommend this company.”

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Posted 2 years ago

“We always buy these for our Uniform Shop. There is such a great range and they always arrive promptly.”

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Posted 2 years ago

“Not sure we have made a purchase, credit card details were given, asked for an invoice, & haven't received bags, waiting on bank statement to see whether the credit details went thru.”

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Posted 2 years ago

“Perfect bag for my small business”

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Posted 2 years ago

“The staff were very easy to work with. We are very happy with the speediness from proof approval to production to delivery - all within the stated timeframe.”

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Posted 2 years ago

“I have just purchased from smartbag. They were very helpful and helped me work through all the information I needed so I would choose the right bag for my needs. The purchase went smoothly. Thank you Smartbag team!”

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Posted 2 years ago

“PRINT QUALITY IS VERY POOR. THERE ARE DIRTY LINES THROUGH THE LOGO ON EACH BAG WHICH SUGGESTS A DIRTY/FAULTY PRINTHEAD. PRINTING IS NOT SHARP AND CLEAN ALL OUTLINES HAVE BLED. THE COLOUR SATURATION IS POOR,PATCHY, AND FADED NOT BRIGHT. THE BAG QUALITY IS FINE. WOULD NOT RECOMMEND COMPANY TO OTHERS AND DEFINITELY WOULD NOT USE THIS SERVICE AGAIN.”

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Posted 2 years ago

“Easy to order, great pricing, super fast delivery, perfect product.”

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Posted 2 years ago

“Hi, Received the order very promptly - as promised - but only HALF the order arrived! I ordered 50 bags & received only 20??? Need to chat to someone about that please. Lee”

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Posted 2 years ago

“Easy quick transaction, good communication, quick delivery and the product was exactly as expected. Thank you”

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Posted 2 years ago

“Very happy with the service and quality, will use them again.”

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Posted 2 years ago

“Easy to order and quick delivery.”

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Posted 2 years ago

“Ordered and paid for stock, then 2/3 delivery came. Was informed that the product was out of stock and would be sent later If the stock has run out please don’t have it available on line to purchase- I believed the stock was available And I had pre paid for stock that was available Please fix this”

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Posted 2 years ago

Smartbag is rated 4.7 based on 498 reviews