smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our 5th tour with Smartours. Recent tour was "Splender of Egypt". Our tour director, Randa and several local guides were all excellent guide, in Both informative and educational. Security guard were very nice and very helpful many ways. The coaches and hotel were great 4* -5* Fantastic itinerary, Nice Nile river cruise, The Memphis & Sakkara tour, Abu Simbel, Balloon ride at Luxor were well worth it. Smartours is a great value. We enjoyed very much. Thank you.”

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Posted 6 years ago

“Ravi was attentive and cared for our safety. He was very informative. I loved the Ganges and I was amazed with the TajMahal. So incredibly beautiful.”

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Posted 6 years ago

“South Africa tour with Victoria Falls extension was amazing. Our tour guide Ron was on point with every aspect of the trip. He is definitely a winner. I will recommend this tour to others.”

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Posted 6 years ago

“This trip was an incredible adventure. The safaris were outstanding, the guides were knowledgable and the animal sightings and performances unbelievable. Everywhere we went the African people greeted you with smiles and were most helpful. The scenery was breathtaking. You do have to expect early risings and very rough roads. Direct flight to Nairobi would help lesson long wait times at several airports. If you truly love animals and nature it is a trip to add to your bucket list.”

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Posted 6 years ago

“The tour was great. The guide, Paul, was excellent. The trip from the last hotel to the airport was ridiculous, we left the hotel at 4 am to get to the airport by 7am. However, the overall tour and my experience in Ireland was fantastic.”

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Posted 6 years ago

“Our tour director, Gulla, and driver, Avie were excellent. Gulla was so knowledgeable and pleasant and she skillfully avoided any controversial subjects while respecting the questioner. Avie was skilled in driving on snow and ice and we felt especially safe as he is also a rescue team member. The itinerary was great and varied and the pace was appropriate. It was a great experience. Only two problems--when we stayed at Center Plaza but couldn't park near we had to move our own luggage. Very unpleasant in the rain and doubly so for those of us with canes. At checkout Gulla had arranged appropriate luggage transfer. One other problem; Gulla had confirmed our wheelchairs for the flight from Reykjavik and after checking on them a total of 5 times due to delay in the arrival of the chairs, we had to walk to security and the gate. We nearly missed our flight and we had arrived with 3 hours to spare--not Smartours problem but a real concern for others with mobility problems traveling on Icelandair.”

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Posted 6 years ago

“I went to Patagonia, Buenos Aires and Santiago Oct 18-30. The trip was well-planned and we were able to see all the sightseeing highlights plus more cited in tour books. The tour guides in Patagonia and Buenos Aires were fabulous. Patricia, in Patagonia, was informative, upbeat, nurturing, fun, and caring, and went the extra mile to make sure we were having a special experience. We loved her!! Maria, in Buenos Aires, was also wonderful. She too was knowledgeable, caring, and upbeat. Although her time with us was up, she stayed at the airport to make sure that we all got onto flights to Miami that would enable us to make our connections home. (Our LATAM flight was going to be either delayed or cancelled.) Other travel groups scheduled on LATAM did not have an advocate like Maria and likely, missed their connecting flights home. Kudos to both of these guides who went out of the way to make our experience the best.”

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Posted 6 years ago

“Our tour guide Oscar (Li Bo) was awesome. He made our trip exciting and very informative. He has an amazing personality and cared for each one of.”

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Posted 6 years ago

“Great tour! Paul was a great guide. Just wish the tour would go to Ireland & Scotland not just Ireland. Everything was well planned no issues.”

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Posted 6 years ago

“Well run! 3rd tour and can’t wait for the next. Charles was great!”

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Posted 6 years ago

“Great trip to Magical Ireland. Paul was terrific! Beautiful and educational.”

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Posted 6 years ago

“Fantastic tour! Gai Perez is absolutely the best tour guide we’ve ever had on any trip. Amazing knowledge about the complete history of Israel going back to the beginning and such a passion for his country. Such a wonderful vacation we won’t forget.”

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Posted 6 years ago

“More than we expected or ever hoped for.”

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Posted 6 years ago

“Excellent trip with a wonderful guide Charles.”

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Posted 6 years ago

“Great trip”

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Posted 6 years ago

“Our guide and driver were very knowledgeable and helpful!”

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Posted 6 years ago

“I was amazed by the tour. We literally saw all of South Africa. Our tour guide, Ron, was very knowledgeable about his country and was well organized the entire tour.”

smarTours 5 star review on 6th November 2018

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Posted 6 years ago

“Amazing Thailand excellent value. Ketsara was a guide who was both knowledgable covered everything, brought the country and culture alive with her passion and also a mother to the entire group. Smartours( this is our 7th Tour) has always shined in value and human experience. best you can get in a new unknown country --Jovita and Seeth”

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Posted 6 years ago

“Excellent trip to Patagonia and Buenos Aires Wonderful guides who truly loved what they were doing When delayed to get home Maria went above and beyond to get us on another flight We loved it”

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Posted 6 years ago

“Fabulous trip. Wonderful informative tour guides. A considerate and careful bus driver.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews