smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guide was excellent-informative, knowledgeable, well organised Hotels were great except for hotel in Swaziland-it was rundown and shabby Touring stops were great. I think the jeep tour in Kruger Park should be included in the price of the trip as no one seems to take bus ride through the park and its an added expense. Tour in Zululand was hokey, staged and everyone had their hand out for money.”

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Posted 6 years ago

“have taken 4 or 5 trips with smart ours ,all have been positive or i would not have continued to book.”

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Posted 6 years ago

“This was our tenth Smartours trip and as usual, the guide, organization and accommodations were superb. I would recommend more time in Cairo. The tour group was there for one day only--the Cairo Museum and the bazaar--and is not enough for this wonderful city. We stayed five extra days and saw many other things that could be included if the tour were longer. We do not like the shopping/sales stops, but I have heard that all tour companies include them. Even so, including three of them, (cotton, alabaster and papyrus) seems like too many for six busy days of activities. (Of course saying on the bus is an option, and I did that for two of them.) Besides the time difference (jet lag), the schedule was grueling, in that our wake-up calls were at 3, 4, or 5 o'clock most every day (even on non-travel days). I realize this may be unavoidable, but it caused perpetual fatigue. However, we would recommend this trip with those caveats. I so appreciate that Smartours goes to Egypt now. Nice job!”

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Posted 6 years ago

“a wonderful guide that made our tour very special. The only negative was the 8 hr. layoverbin Shanghai. The $37 you negotiated for the lounge turned out to be $37 every 2 hrs which was ridiculous.”

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Posted 6 years ago

“Randy and Martha were wonderful guides. Their organizational skills and their attention to details, along with Hubert, who got us safely to all destinations (and helped us on and off the bus as well as handled all our luggage without problems), made our SmarTours trip a superb educational, culturally enriching, and fun-filled adventure!”

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Posted 6 years ago

“We were very happy with the hotels and tours. You keep us busy, so I feel my money was well-spent. My only problem was the food. I realize the lazy susan dinners were an easy way to feed everyone quickly, but the food became monotonous. A buffet would have been much more to my liking at least for a couple meals. I hated eating my meal in bits and pieces on the small plate.”

smarTours 5 star review on 19th November 2018

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Posted 6 years ago

“The trip was fantastic and very informative. I had,studied South Africa geography, history and politics in college but seeing the country 1st hand was phenomenal. The guide (Charles) was fantastic and my wife and I sat in the front of the bus as he told us so much about South Africa. The trip to Kruger National Park was an experience that should not be missed. I was amazed at the animals and how close they got to us. I will remember and cherish this trip forever.”

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Posted 6 years ago

“Our Tour Director Khalid Lamdira was the very best. He was well organized and very well versed about his country. Prepared us all for every day, thoughful of everyones needs and very helpful. Barack, the assistant was always there heping people as needed with a smile and hand. Miss him already. Aziz,our driver was amazing. He had safety as his prime concern. Each morning greeted us with a smile and greeting. Also helpful to all who needed extra help at hotel..”

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Posted 6 years ago

“Fantastic!!”

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Posted 6 years ago

“Excellent tour director in Egypt, great hotels and meals, saw everything we wanted to visit Have already booked Sicily June 2019”

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Posted 6 years ago

“The tour to Egypt was great. I felt very safe and the tour director was amazing. I would highly recommend this tour. I would suggest that Smart Tours add to their literature that Egypt has a prefence for American currency though.”

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Posted 6 years ago

“Our guide, Sinh, made this trip wonderful. Very busy days in Cambodia and was hot! Really appreciated being able to use lounge at airport for our long layover. Going with you to Croatia in May!”

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Posted 6 years ago

“Smartours is such a great and rewarding experience. I am so glad I found this travel website. My trips have been wonderful to say the least. They are very well organized, tour information is self-explanatory and the employees are great. I will only travel with Smartours. I have recommended them to all of my friends and they love it as much as I do. Excellent service.”

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Posted 6 years ago

“We've done over 25 trips with SmarTours and loved every one of them.”

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Posted 6 years ago

“Incredible Patagonia lived up to its name in every sense! This region is one of world's most beautiful and well worth the time and expense to get there and enjoy all it has to offer. Smartours outdid itself again...from the Santiago, Chile layover to grand finale in Buenos Aires, Argentina, as the hotels were all excellent, the itinerary providing ample opportunity to explore each city fully and the tour guides amazing! Kudos go out to Patricia (Chilean Patagonia) Mariano (Argentine Patagonia) and the absolutely accommodating and gracious Maria ( Buenos Aires) without whose help none of us would've been able to return in a timely fashion as Latam Airlines totally dropped the ball for our return trip to Miami and American Airlines had to step in...all thanks to Maria! I think Smartours came up with a winner of a tour which I highly recommend...I lucked out in that my fellow travelers a great group of folks from all over the US and Canada. Looking forward to traveling again with Smartours...it says a lot that there are always repeat travelers on these tours.”

smarTours 5 star review on 15th November 2018

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Posted 6 years ago

“. You should probably warn seniors that it is very vigorous. If I hadn't been in good physical shape and had a walking stick, I couldn't have made it at 83 1/2! My travel companions gave me a cheer when I returned to bus. The day that began at 12:30 am with flight to Aswan was not easy.”

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Posted 6 years ago

“great trip, everything was absolutely wonderful”

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Posted 6 years ago

“Massomo, our tour guide was great. The local guides were so clever and fun, they made each city alive from their eyes. The time of year, End of September to first week October was so fantastic, there were some crowds, but not too much. Really had a great time.”

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Posted 6 years ago

“Great hotels & tour guides. We get to do & see lots . The Tour guides are very informative and interesting .”

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Posted 6 years ago

“We thoroughly enjoyed travelling with Smar Tours. Excellence in every way. Everything was beautifully co- ordinated. We rate them a 10 out of 10.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews