smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful guide and driver. A totally wonderful experience with each tour provided. Excellent accommodations!”

Helpful Report

Posted 6 years ago

“We had a great time . The hotels were all very nice and he staff were great and helpful. We loved the last hotel in Cambodia was the best and the pool wasvery clean and spacious The staff at the pool were very helpful and pleasant. Our guide was knowledgeable and had a sense of humour and w enjoyed our time with him. We loved everything about the trip but suggest you use a different airlne to get us there”

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Posted 6 years ago

“The tour was absolutely wonderful. The sights were amazing but even better was our tour guide Adina. She was a walking encyclopedia with a terrific personality. If she didn’t know an answe she immediately checked it out. We can’t wait to return to Israel. Our only complaint was the unavailability of Masada which your company should have been aware of and this information passed on to us. Adina did substitute other sights so she adapted to the situation that your company should have been aware of. Our tour group got along beautifully and we are still in contact with many of them. Again please thank Adina for giving us an exceptional time in israel”

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Posted 6 years ago

“This South Africa venture was our third smarTours outing, after India/Nepal and Vietnam/Cambodia. smarTours ticks all the boxes (which is why we keep coming back) - value for money, simple and clear booking processes and access to information, great hotels and transportation, and probably above all, great tour directors. We had Ron Armstrong as our tour director. Not only was he infinitely knowledgeable, but he helped us feel and understand both the history and the current issues facing this wonderful and complex country. We have no reservations whatsoever in recommending both the company and this particular tour.”

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Posted 6 years ago

“Trip was fabulous, Enrique Virto was a superior host and tour guide. The altitude was a problem for both my husband and I as was the inability to brush our teeth with the water, but the hotels helped with Oxygen and Coca Tea to ease the altitude sickness and Enrique was encouraging and very helpful during the entire trip. He was very considerate of our abilities or inabilities and always considered our group as a whole. He was incredibly informative and knowledgeable about all of the places we visited and his English was excellent. The accommodations were excellent, clean rooms, comfortable beds and very kind and helpful staff. This is my 3rd trip with SmarTours and I will travel with them in the future.”

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Posted 6 years ago

“All aspects of our tour were very well organized and ran smoothly”

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Posted 6 years ago

“The tour to South America exceeded our expectations marked by outstanding tour guides and breathtaking sceneries and excellent accommodations. Fernando, the tour director Was very instrumental in making this trip very successful and enjoyable.”

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Posted 6 years ago

“The trip was fabulous- everything ran like clockwork and our guide, Sinh, was knowledgeable and extremely professional and personable. Will definitely use SmarTours again.”

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Posted 6 years ago

“Adina Mayer was packed with knowledge, history, bible. Her smile filled the bus!”

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Posted 6 years ago

“First time using Smartours or any tour company. Not normally a fan of large group tours. Our tour guide Ketsara was amazing, can't say enough good things about her and she made all the difference on the trip. Got lucky and our group was only 10 people so made it a nice intimate experience. Have to admit if the group was as large as they normally are, not sure I would have had such a good time. Amazing Thailand was a fantastic trip though and anyone who goes is lucky to be led by Ketsara!”

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Posted 6 years ago

“I enjoyed the tour very much. Liz, our guide, was professional and gave excellent advice. New Zealand and Australia were new to me and it seemed that the itinerary touched on a pleasing variety of sights, experiences, and locations within the time we had. We also were fortunate to have great travelling companions and good weather. I'm very satisfied with our experience.”

Helpful Report

Posted 6 years ago

“First, the tour director, Khalid was the best: articulate, extremely knowledgeable of the history, archeology, biology and culture of his country. He was always organized and gave personal attention to questions and concerns as they came up. The areas visited were varied as well as the components of each area were varied with culture mixed with history etc.”

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Posted 6 years ago

“Love Colombia beyond my expectations”

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Posted 6 years ago

“The tour guides in Colombia were excellent. I liked that the big cities of Bogota and Medellin alternated with the beautiful countryside of the Coffee Triangle and the beach at Cartagena.”

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Posted 6 years ago

“The Island Hopping on the Galapagos Islands was an excellent trip.”

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Posted 6 years ago

“Our guide and our naturalist were superb - attentive to the group, providing wonderful information and advice and ensuring that each participant was able to make the most of this unique tour. Our accommodations were wonderful as well, allowing access to the city in Quito and ensuring a Galapagos experience complementary to the philosophy of the environment..... perfect. The only disconcerting aspect of this trip was airline experiences, delays and cancellations!”

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Posted 6 years ago

“Our SmarTours trip to South Africa was outstanding. It was a first smarTour we had taken and we would definitely take another one. Our tour guide, Jeremy Poole, was organized, knowledgable, and did a great job leading our group, keeping everyone on time, including every aspect of the tour possible while giving us good usable knowledge about the country, its history, and its complexity. The size of the group was good and we thoroughly enjoyed our experience and felt that we saw and learned a lot.”

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Posted 6 years ago

“Enrique our tour guide was fantastic . He has a passion for educating his clients about Peru . Our tour of 6 adults were delighted with his care . Smart Tours got us to see all the important places in Peru . Food and accommodation were great too”

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Posted 6 years ago

“A fabulous tour. Travel Director Fabian Guzman was an exceptional guide. He is a 5+.”

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Posted 6 years ago

“We had a great trip to Abu Dhabi and Dubai. We enjoyed seeing the beautiful mosque and new Louvre Museum. Dinner in the Emirates Palace was good. Dubai was awesome. The city was amazing.oman trio was relaxing. My husband had a successful fly fishing trip in Dubai. He caught Queenfish. I took a side trip to Jumeriah. It was nice to see where average people lived. The museum was informative. A good trip done by Smartours.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews