smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tour was exceptional for the following reasons: 1. Great tour guide with superb explanations relating historical context to the activities and sights seen. 2. Great explanation of safari animals by the guides with the ability to see the big 5 in all reserves visited. 3. Excellent food and good accommodations. 4. Victoria Falls is a must see with the tour of Chobe park in Botswana a must see! 5. The only minor criticism I would offer is that the optional tours could have been better described and explained during the planning phase but the tour director more than made up for this with good explanations and descriptions.”

smarTours 5 star review on 26th December 2018

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Posted 6 years ago

“I was recently on the land portion of Vietnam and Cambodia. I would like to fill out the attached review form, but cannot find it. Would you please either forward another copy of it to me at Walter Seekircher, 45 Highland Down, Shoreham, NY 11786..or print it so that I can access it online. It is important for me to use that form. Thank you so much. Walt Seekircher”

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Posted 6 years ago

“Very enjoyable tour of Dubai and Abu Dhabi. The hotels were great, tour director was knowledgeable, and itinerary was a great overview of the region. Very good value for the price.”

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Posted 6 years ago

“A good guide is the most important aspect of a guided tour/trip. Renier(?) was as good as they come!”

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Posted 6 years ago

“Great tour.”

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Posted 6 years ago

“I really enjoyed my tour to Dubai. I thought the accommodation were good and a fantastic value for the price.”

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Posted 6 years ago

“I thoroughly enjoyed out trip to Vietnam & Cambodia, however, as you are aware we missed our connection from Shanghai & it would have been nice had we had a representative to meet us & give us some assistance. The airlines put us up in a seedy hotel that left much to be desired & when we tried to get in ouch with Smart we were unable to do so. Hopefully we will be reinbursed for the day missed on our tour”

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Posted 6 years ago

“Excellent tour guide (Suzy) who was the heart and soul of this tour. Not only was she organized and professional (and a great guide!) but she was authentic and genuine. I hope to make my way down the entire Smartours Catalogue and i wanted to believe that Smartours was top of its game at this price point. I do believe I should consider comparing future tours with Gate 1 only because I did research this trip and Gate 1's version has hotels which seem markedly of higher quality than we experienced on this tour at a comparable or slightly less cost overall. The three hotels in the middle of the tour were not of a quality that I expect on a group tour. The Topland was a disgrace-filthy, run down and frightening with an inedible breakfast. These hotels (and I know they are only for the evening but still...) were unacceptable. We do not require luxury but we do expect clean and of minimum standard. Please consider making the cooking class an optional activity. As a non-cook I must warn people like me that this is not a beginners class. You are expected to chop garlic, cook with a wok at high flame in a rapid fashion. Secondly please consider swapping out the elephant ride for an elephant sanctuary. I think many younger customers are not going to be comfortable with a show in which elephants perform tricks ( and we know how tricks are taught) and then are ridden by tourists. Wouldn't an elephant conservancy be a more moral and satisfying option? I hope I haven not offended with my review but I did wish to submit the most honest review possible. I was very pleased overall and would gladly do Smartours again. I do believe I have to consider Gate 1 alternatives, which I had hoped was unnecessary, because of the hotel issue”

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Posted 6 years ago

“Colorful Costa Rica was a tour that not only was a fine example of eco-tourism but it was tremendously enhanced by a fantastically knowledgeable tour guide who was also a qualified naturalist. The hotels not only were clean and well equipped with good quality and safe food but two of the four were gorgeous and exceeded all expectations. The trip covered much of the north of the country and we saw both coasts without an excessive time in the bus. The driver was superb and careful. This was a second wonderful experience with SmarTours and it has hit home runs for both!”

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Posted 6 years ago

“Excellent tour from start to finish! Would definitely recommend SmarTours!!”

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Posted 6 years ago

“Your guide was excellent.”

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Posted 6 years ago

“Positive: The trip to Egypt was well planned and organized with an excellent tour guide for the excursions. Transportation and hotel accomdations were superb. Negative: An additional charge ($3.00) were added to our visa fee. We had to report through custom anyway. I would have preferred the option of doing it myself. There were too many stops for personal shopping that were planned by the tour guide.”

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Posted 6 years ago

“Mohammed and his driver were the best. Mohammed was very professional and kind along with being very knowledgeable. Kudos to Mohammed.”

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Posted 6 years ago

“Every one was great. The small number of people in our group, made it a very close nit bunch.”

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Posted 6 years ago

“Beyond expectations. Well organized with a great local guide as has been our experience with Smartours on every occasion.”

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Posted 6 years ago

“We had an extremely successful trip with Smartours. The tour guides were extremely knowledgeable about Capetown and Johannesburg. I will definitely recommend this tour to anyone. Thanks again Smartours!!!”

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Posted 6 years ago

“I recently enjoyed the India & Nepal. I cannot say enough good things about this experience. The tour was incredibly well organized with the perfect mix of sightseeing and relaxation. Our tour was enormously enhanced by our amazing tour guide Jasvir Saurana. Mr. Saurana displayed endless patience with our group members and displayed an enormous wealth of knowledge of the many beautiful sites in India and Nepal. Kimberly Wilson San Antonio Texas”

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Posted 6 years ago

“SmartTours provided an outstanding travel experience to Egypt, for my wife and me. Our tour guide was excellent! Already, we have made several recommendations to friends.”

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Posted 6 years ago

“Glad you added Costa Rica! We had a fantastic trip, with a great guide, Victor, and driver Jose. The other people on the trip were also great to travel with, thankfully! Beautiful country and people. Love Costa Rica.”

smarTours 5 star review on 17th December 2018

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Posted 6 years ago

“I have taken many SmarTours throughout the yrs., and find it a very pleasing way to see the world.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews