Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

“Max, the guide in Thailand, was amazing. Very knowledgeable and accommodating. He had every answer and took care of every problem. I loved our tours. They were great”

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Posted 6 years ago

“Our trip to Egypt with Smart Tours was great. We traveled with a terrific group of well traveled people ranging in age from the 20s to the 80s! I'd be happy to see any one of them at any future trip. The accommodations were all very good and we were well taken care of by attentive but not overbearing staff. Our guide Tarek was really great. He was passionate about the beauty of the incredible ancient sites of Egypt. There is a concern about safety in Egypt and between the tour company and the tourism department in Egypt we felt safe at all times, with a security agent with us in addition to the guide and also the government provides police escort for the bus. In addition, my husband developed a respiratory bug about 2 weeks before our trip and was sure he was on the mend before our trip, but about a week into it took a turn for the worse. We were so grateful to Smart Tours for the attention they gave him. He was taken to a clinic and was accompanied throughout the appointment with a doctor who took an X-ray, blood test and administered antibiotics and then monitored for the next 2 days with a nurse coming to check on him even. We really appreciated the attentive health care. My only criticism of the way the tour is set up is the tipping situation. I like tipping those people like the guide who was with us the entire trip and driver who was our main driver. I felt that it got a little confusing when we had a different driver for just a day or had the security agent on the bus. I would like those incidental tips to be added to the cost of the trip up front so there wasn't the constant small tipping we did on those days. Overall, I would be confident to reccomend Smart Tours and to travel again with them myself and I want to thank you for this great experience!”

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Posted 6 years ago

“The trip to Egypt was one of the best tours I have traveled with Smartours. This was my sixth tour and everything was great. I was not concerned with safety what so ever. Our guides were terrific especially Eric. The people of Egypt are very warm and very polite. Exception the vendors, but nothing is perfect. Prepare to tip a lot, but it is not much compared to other places. The weather was cold in Egypt so wear a coat . Just an amazing trip. Go for it.”

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Posted 6 years ago

“Again, my smarTours trip was wonderful! Every aspect of the trip, the Tour Director, the hotels, the food, and of course the sites were truly outstanding! I will continue to participate in these tours as they are great value and provide excellent service.”

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Posted 6 years ago

“Going to Antarctica was the best trip I have ever taken. Smartours arranged a perfect tour. There is not a single thing that went wrong. Everything about it was excellent ! I thoroughly enjoyed every moment of it. Great job Smartours !!! - Ken Jackson”

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Posted 6 years ago

“Our tour of Thailand was fabulous. We saw so much and had such a wide variety of experiences. Our tour guide, Nok, was the best!”

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Posted 6 years ago

“The guide was very friendly and accommodating. The tour was well organized. It’s unfortunate that we couldn’t see the Northern lights.”

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Posted 6 years ago

“I have truly enjoyed this trip to Dubai and Abu Dhabi. It was well planned and organized with a knowledgeable tour guide, Tareq. The hotels were spacious, beautiful, comfortable, and well located in these cities. The food was delicious and there was enough for all of us. The tours and cruises were properly designed to teach our visitors about the cultural and social history of the UAE., and they were informative and full of invaluable historical facts about the people of the UAE. Thanks for a great time, and I am presently encouraging my family and friends to travel with your tours in the future.”

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Posted 6 years ago

“Everything went very well on my trip to Antarctica. The ship was and crew were exceptional. Transportation was well arranged. The best was our guide, Nickolas Patti. He did a wonderful job! He was helpful, informative and kind. He took great care of us and made us feel safe and secure. Our group was small and friendly. We had no problems at all. The trip was well organized and I recommend Nickolas highly as a tour guide. We have taken over 10 trips with Smartours and he was the BEST.”

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Posted 6 years ago

“This was my first time travelling with SmarTours and I was delighted. The trip to Egypt was simply amazing. It was a non-stop whirlwind adventure. We had a wonderful guide, Mrs. Sahar Hammad who was with us during the entire 10 days taking us from the Pyramids in Gaza, to the cruise on the Nile river, to the tombs in the Valley of the Kings and the Valley of the Queens in Luxor. Mrs. Hammad is a most experienced guide who not only knows the tour routes but brought the history of Egypt's' great civilization to life through personal anecdotes. I would recommend this trip with Mrs. Hammad as your guide if you can get her. I would love to visit again.”

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Posted 6 years ago

“Terrific ! Egypt--great, helpful, knowledgeable guide. I saw everything I wanted to see. Food and hotels were wonderful !”

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Posted 6 years ago

“Fantastic experience. Would be nice to go to the national park in Ushuaia before getting on the las charter flight. Really enjoyed the Hurtigruten expedition”

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Posted 6 years ago

“Our Tour Director Mrs. Sahar Hamad was excellent. She went above and beyond to make us comfortable and informed. My girlfriend and I had 2 minor mishaps while touring and she provided us with personal attention and resolved the situations. She is an asset to your team! The hotels and river cruise ship were great. Meals were fine. The cost of the tour was well worth the money spent. Thanks for a great tour!”

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Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

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Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

Helpful Report

Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

Helpful Report

Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

Helpful Report

Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

Helpful Report

Posted 6 years ago

“Smartours needs to also offer a Wonders of Israel tour for 14 days to include a longer stay in Tel-Aviv and Haifa! Any chance of that in 2020?”

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Posted 6 years ago

“Our trip to Antarctia was wonderful. So glad we went! Our tour guide was always on hand. The landings we made and the Midnastol were perfect. Ship captain kept us safe even during the stormy Drake Crossing. Food was much better than we expected. On the downside we had an awful room even though we paid $2000 extra. Beds need to be replaced. Also Latam Airline had a crazy policy of assigning random seats to couples so that my husband and I were far apart for our overnight trip from Miami to Buenos Aires. (Yes we got strangers to switch with us).”

Helpful Report

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

smarTours Reviews