smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smartours covers all important things to see plus gives enough free time to be able to explore on your own.”

Helpful Report

Posted 6 years ago

“First of all Smart Tours must update web pages and tour brochures which are so outdated. We did the Passage to India with Bonita Backer. She was beyond suburb. So much knowledge and so much passion. Tended to each and everyones' needs. She really made the trip. Have not seen current events posted. Windyshe@aol.com”

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Posted 6 years ago

Hi Shelia - we hear you. We will be launching a completely new website in a few weeks which will solve much of the outdated information you mention. We're also redesigning the tour documents that you receive before you depart. Please bear with us, improvements are coming! We're glad you enjoyed your trip and tour guide!

Posted 6 years ago

“We went on the India and Nepal Tour. So very wonderful. Would not have been so wonderful without the enthusiasm and and knowledge of our wonderful guide Bonita Backer.”

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Posted 6 years ago

“This was our first trip with SmarTours and we were pleasantly surprised at how organized it was. This was due to our guide, Shawn. He was incredibly organized and went out of his way to make this a memorable experience for all of us. I would like to suggest that you let travelers know ahead of time the amount of small US bills they will need for tips,etc. . We weren't quite prepared for that. The optional tours that Shawn set up for us were as good as those included in the package. Our only complaint is with South Africa Airlines. I will never fly with them again. On our flight to SA we were fed, the lights turned off, and never saw an attendant again for 12 hours. It wasn't any different on the return flight. There was food available at the galley but you had to know it was available. Unnecessary!!! Other than the length of the flight, I would do this trip again and will promote it whenever I can.”

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Posted 6 years ago

“was a fantactic time and our guide was wonderful”

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Posted 6 years ago

“We recently returned from ICELAND with our first trip with smarTours. Everything far exceeded our expectations. Our airfare was included and we flew on ICELANDAIR which was incredible. Our guide Oli was with us every step of the way and was very helpful and knowledgeable. Chosen hotels and meals represented local culture. Our only recurring question: how can Smartours give so much while costing so little?.. We are in the process of planning our next trip and would recommend smarTours without reservation!💕”

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Posted 6 years ago

“This was our first experience with smarTours and it was a huge success based primarily on the talents of our outstanding host, Desmond Clack. The itinerary was well thought out and we accomplished more that we expected.”

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Posted 6 years ago

“Excellent Tour. The guide, Desmond Clack, was not only very knowledgeable, and personable with an excellent sense of humour but he worked diligently on the details to make the tour run smoothly and anticipated logistical issues. We had a great time.”

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Posted 6 years ago

“Great tour and a good value. Hotels were nice, but the Hyatt in Dubai was in a poor location in old town, too far way from the mainstream of action.”

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Posted 6 years ago

“I just returned from Iceland and Chasing the Northern Lights tour. It was a fabulous trip, our guide was wonderful and very knowledgeable. Our drivers were great in getting us to our planned sites safely. The accommodations weren’t plush but certainly adequate and clean. The meals planned were delicious with plenty of fresh fish. This was my first time with smarTours, but it won’t be my last!”

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Posted 6 years ago

“Smartours always delivers!!”

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Posted 6 years ago

“We had a fabulous time on our recent trip to Asia with Smartours. Wonderful value and experience.”

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Posted 6 years ago

“Our tour guides were well informed, personable and truly delightful. We had a friendly group and good accommodations. Loved the coffee tour and tasting, but especially memorable was our afternoon in Comune 13 and Getsamane. The artwork was fabulous! Tour guide in Comune 13 was a bit "preachy" and repetitive. All in all- a fabulous trip- Go to Colombia!”

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Posted 6 years ago

“Great tour‼️ The best tour guides, very helpful and insightful. I can’t wait to visit China once again.”

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Posted 6 years ago

“Excellent company. Trip was well organized with experienced and knowledgeable tour guides. Very happy that I made the decision to travel with smarTours.”

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Posted 6 years ago

“Excellent, well organized tour of Africa, Shaun Bartnik was a great tour director, he took care of all the details, changes, add on tours and was a wealth of information. I was surprised by the quality of the accommodations and food. I would pass on Swaziland next time though, really didn't add anything to the experience BUT the Victoria Falls extension and Chobe Park are highly recommended, we also rode elephants and walked with the lions.”

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Posted 6 years ago

“My wife and had a wonderful tour of Vietnam and Cambodia. Tommy was our guide and he did a great job in making sure everything went smoothly and everything did go smoothly thanks to him”

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Posted 6 years ago

“Expectations exceeded. Would definitely go on another smartour. . Tour guide was excellent itinerary was excellent. Tour was organized And ran smoothly.”

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Posted 6 years ago

“I thoroughly enjoyed every aspect of my Patagonia trip with Smartours. The best part of the trip was Patricia in Chile. She was fabulous. And she had to deal with two persnickety women which were total pain in the a**es. I loved the amount of free time and guided time on the tour. Would do it again.”

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Posted 6 years ago

“This was a first class tour! Patricia is a fabulous tour guide. She is knowledgeable, considerate and fun. Hotels were very nice. Meals included were very good. We were lucky to have a great group of people on the tour. Only negative was LATAM Airlines. I see more SMARTOURS in our future.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews