smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent. Our Egyptologist guide, Randa, was fabulous! All travel connections were perfect, and the hotels were excellent. Thanks for a wonderful experience. Sallie Winters”

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Posted 6 years ago

“Our trip to Costa Rica was wonderful. Our tour guide Victor was amazing and Our bus driver was very competent. The places we stayed were great and the food was delicious. Thank you!”

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Posted 6 years ago

“"The Splendors of Egypt" was our eleventh SmarTorus trip. As usual, it was an incredible experience. We can't say enough about our tour guide, Soha. Besides being an outstanding organizer and trouble-shooter, her local background and education as an Egyptologist gave us a welcome extra understanding of the culture(s) and history of Egypt. Her experienced local assistants helped make everything run as smoothly as possible. The riverboat for our Nile cruise was far more comfortable that we had expected, with a spacious cabin and attentive crew. Granted, there are a couple of early wake-ups during this trip, but they were actually welcomed by our experienced group of travelers (just a few good-natured groans) as they allowed us to get a jump on our filled days, and a jump on other tour groups. All in all, another great experience with smarTours. Can't wait for another "smart" adventure. Marsha & Joel”

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Posted 6 years ago

“We had a great trip and thought that Victor was a great tour guide. The only disappointment was the extra time spent on the bus due to construction.”

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Posted 6 years ago

“Everything was great, plane ride, bus service, hotels, meals, tour guides and Peru. The only problems were the trip time from Miami started at 2am in the morning and we had to be at the airport at 11pm, change of plane in Bogart at 5am, arrived in Cusco at about 8am, and right after that we started to do our touring no rest until after dinner, that was hard on all of us.”

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Posted 6 years ago

“A very well-thought out trip. Extremely enjoyable, with excellent tour guides and excellent hotels. Would be happy to be part of any other trip offered by SmarTours.”

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Posted 6 years ago

“Attention to detail outstanding. Accommodations outstanding as well. Optional tours very good although we added a trip to the opera since a great opera showing while we were in Sydney. Something management might consider in the future and skip farm stay in NZ. Overall it was a great tour!!! Highly recommend to all.”

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Posted 6 years ago

“Excellent. Very informative.”

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Posted 6 years ago

“Our guide Rhonda was excellent. Very knowledgeable, helpful and had a wonderful sense of humour. The accommodations were great. A few suggestions: - It would have helped to have something we wore (like a lanyard, or badge) that identified us as part of the Smartours group, especially at the beginning. - Smartours in NYC did not really prepare us for all the additional options - a number of people in our group kept worrying if they had enough cash with them, and they did add to the overall cost of our trip. Perhaps the trips most of us (if not all of us) opted to participate in should be included in the price, so there are no surprises. - We did start getting printouts of the next day’s activities, but not in the first few days - this would have helped and reduced everyone’s anxiety. - Finally, anyone traveling from Canada should be given the option of NOT going tthrough JFK. The Egypt flight from Toronto (direct) came in just after ours, whereas we had to leave Toronto to get to JFK 8 hours before we needed to register in for the Cairo trip. It was a nightmare coming through customs and security on the way home, after the 12 hour flight from Cairo to JFK. Took us hours standing in line ups and added an additional 10 exhausting hours to our return trip. I would only suggest Smatours to Canadians if the flight options were stated up front by the staff of Smartours when booking a trip. I think customers would appreciate this, and weigh out the pros and cons. For us clearly we did not know this would be possible, and did not explore alternative ways of traveling. This should be taken seriously - adding another airport and another country which we needed to get through customs could have been totally avoided and did put a serious damper on our overall experience. I would appreciate hearing back from someone with Smartours about this.”

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Posted 6 years ago

“Tour guide Ron was excelent source of information on history of SA. Really enjoyed all tours and optional tours as well. Favorite was Kruger Park.”

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Posted 6 years ago

“We had a fine trip and the guide was Ron McGregor, a superb guide. I recommend this trip.”

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Posted 6 years ago

“This was my first "SMARTOUR" ever and it was truely AMAZING!!!! We did "Amazing Thailand" and it was the best trip ever!!!! Great group with a wonderful tour guide group, Ketsara, Wat, Max and Nok. Highly recommend this tour!!!!!!”

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Posted 6 years ago

“It was an excellent trip. Our guides were amazing, wry helpful and went out of their way to give us a wonderful experience. Very pleased with the places chosen to see.”

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Posted 6 years ago

“Overall, Smartours is a real value. Egypt tour was well put together. But so many really elderly on the trip, makes it hard for everyone. Security people were used as medical attendants for wheelchair tourists. Perhaps a separate, lower pace trip is needed for this. Main tour guide, Ronda, was a gem!”

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Posted 6 years ago

“The trip to New Zealand and Australia were amazing! I would suggest adding a day to each location to be able to explore more. Going that distance from the USA and all the different places to see in country there is just not enough time. So instead of 19 days it would be 25 or so!”

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Posted 6 years ago

“Our Egyptologist guide, Dina, was a marvel. She enthused the entire trip with her knowledge and love of country. The trip exceeded my expectations, with the exception of the airline controlled timing of the excursion to Abu Simbel. Our time there was frenetic and unfortunately brief. That information was not included in pre-trip sales details. The Movenpick boat was fabulous, and the treasures of antiquity amazing to see.”

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Posted 6 years ago

“We were fortunate to have as our South Africa tour guide the very knowledgeable and personable Jeremy Poole. Our February 2019 trip was just magical! We learned and saw so much. It was our first SmarTours trip but it will not be our last. We cannot recommend this too much -- great value!!”

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Posted 6 years ago

“Our Colombia tour was excellent. From Bogota to Cartagena we were enthralled by the luscious green countryside and sky scraping mountains. The history of the country was covered in detail from the period of colonization to the present. Our tour leader and local guides were very knowledgeable about all aspects of their society, history, economy, government and so on. All of them spoke English well and had great personalities. Highly recommended.”

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Posted 6 years ago

“The tour of New Zealand and Australia were enlightening. Betty, our tour director, was excellent with directions and keeping us all informed about each days events and times. Betty even arranged scuba diving for me in Cairns and Ziplining in Queenstown, New Zealand. The homestay in New Zealand was a bonus to this trip. I could have stayed longer. Our hotels were excellent and in central locations for easy walking. This was my 11th Smartours trip and I have already booked two more.”

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Posted 6 years ago

“Excellent itinerary and extraordinary guides.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews