smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful tour compromising a variety of destinations. Lots of interesting history, beautiful sites, some easy hiking, city strolls, bus tours and nice hotels. Our tour guide was a wealth of knowledge...and he never used notes!! Impressive!”

Helpful Report

Posted 6 years ago

“We had a great time. The hotels were nice, except for one, we thought was a little run down. Our tour guide, Elvis, was exceptional. He was caring, very thorough in his explanation of sites and history, and had a great sense of humor. Our bus driver, Milan, was courteous and friendly and a great driver. Each city or town that we visited had it’s own guide. They were all very interesting & knowledgeable. What we liked about this tour is that you did get some time to explore on your own. We will definitely travel with Smartours again.”

Helpful Report

Posted 6 years ago

“We enjoyed ourselves immensely; the guides were very good; especially Paul who was very attentive to our needs, My husband got a cold and he spoke to the Hotel Restaurant on our behalf so we could get some homemade chicken soup for supper. The Hotels were well chosen; each different and several were very reflective of the environment and culture ( Finch Bay Lodge in Galapagos & Hotel Sonesta Posada del Inca in Yacay, Peru. Our Co-travellers were wonderful to be with and we had loads of fun together. It was great that everything was covered from entrance fees and all tours, (no optional tours to pay for) and still time to explore the cities on our own time and find interesting cafes and restaurants. We were able to go snorkelling in Galapagos, as well as see the land/sea animals and exotic birds and fish. Manchu Picchu was beautiful, and thrilling. we got to spend loads of time going on several walks on the site and in the surrounding mountains. Wonderful memories!”

Helpful Report

Posted 6 years ago

“The tour took us through many interesting and beautiful areas of Morocco. The tour leader was informed and very concerned that we get the most out of our experience. He made sure that we were safe and that we were satisfied with the food and with the sites we were visiting. He was always available to us. He was very caring to us. Some of hotels could have been been improved upon, especially the one in Casablanca.”

Helpful Report

Posted 6 years ago

“Our Tour Director Rob McGregor is excellent, he is a wealth of knowledge. He accommodated all special needs without hesitation. Each location we went to went as smoothly as possible. Our hotels were terrific and transportation was smooth with all the mileage we did. S African Airlines very good.”

smarTours 5 star review on 24th October 2018

Helpful Report

Posted 6 years ago

“Our guide, Kahlid, was excellent in every regard: knowledgeable, efficient, personable and very attentive to all our needs. I'm sure each traveler returned home with a completely different perspective on Morocco, indeed a quite positive one.”

Helpful Report

Posted 6 years ago

“Excellent itinerary. Excellent guide. The provided food only average, often bland.”

Helpful Report

Posted 6 years ago

“Everything was perfect including the weather! All tours were well planned. The Victoria Fall extension is a must! The Chobe river safari and vultures feeding are the best experience in our trip.”

Helpful Report

Posted 6 years ago

“Our tour was interesting, well-organized, and the tour director very knowledgeable.”

Helpful Report

Posted 6 years ago

“Third time traveling with Smartours. We highly recommended. Always well organized, hotels are nice and specially Henry our guide was amazing with such knowledge and passion for his country Egypt. It is really nice to know that you take the time to find such good guides to lead you through the whole tour.”

Helpful Report

Posted 6 years ago

“From castles to cathedrals to monasteries, from cork production to wine tasting. A Smart Tour offers variety, beautiful hotels, competent well informed, friendly guides. I often travel alone. But on a ŚmarTour I'm never alone.”

Helpful Report

Posted 6 years ago

“Wonderful trip from beginning to end. Our guide Johnathan Mueller took really good care of our group. I would recommend Smartours to everyone.”

Helpful Report

Posted 6 years ago

“Very enjoyable and well managed tour.”

Helpful Report

Posted 6 years ago

“Our trip to Machu Picchu and the Galapagos Islands was fabulous. The tour guides were friendly and extremely organized - the buses, ferries, boats, trains, and planes were always ready and waiting for us. The excursions were fascinating, the accommodations were outstanding, and the memories were unforgettable. We especially enjoyed the small group experience - only 12 of us on our adventure. I will be traveling with smarTours again in the near future.”

Helpful Report

Posted 6 years ago

“Absolutely fantastic”

smarTours 5 star review on 23rd October 2018

Helpful Report

Posted 6 years ago

“Egypt was great. The tour was perfect, but a bit busy. Henry was wonderful and very knowledgeable. Thank you Smartours for another great trip.”

Helpful Report

Posted 6 years ago

“Great tour. Tour guide very knowledgeable of his country.”

Helpful Report

Posted 6 years ago

“We were so pleased and happy with our tour of South Africa. We saw and learned so much about this beautiful country! Our guide Shaun was very organized and informative about our journey and made everything worry free ! From our arrival to our departure he took care of every detail! Our hotels and lodges exceeded our expectations. Our meals were top notch! Thank you for a wonder vacation! We will certainly be using Smartours again!”

Helpful Report

Posted 6 years ago

“The South Africa Tour was amazing! Seeing the "big five" and so many other animals on the three safari tours we did was more than I ever expected. The Apartheid Museum was very touching and seeing Mandela's cell in the Courthouse in Pretoria with the Freedom Principles on the wall in his writing was extremely moving. The day at the MacRae Family Lion Preserve was the best day EVER! Holding, petting, feeding, and walking with their lion cubs was the top experience of this outstanding trip. I especially enjoyed our stay at Emdoneni Lodge and Protea Hotel. So special with nature all around us! Shout out to Sean Bartnick, our Tour Guide, for making an extra Safari Day in Kruger possible. Just an unbelieveable day! A great trip with a great group of SmarTours Travelers! I will never forget it!”

Helpful Report

Posted 6 years ago

“Very impressed with the smooth organization of the trip from beginning to end. Loved the included tours as well as the optional extras. This was our first Smartours trip but won’t be our last”

Helpful Report

Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews