smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Splendors of Egypt tour was superb, as was our tour guide Dina Talaat! The basic tour, along with the add on excursions, afforded an opportunity to see so much of what Egypt has to offer. The hotels were wonderful, and the river cruise was a relaxing break to the jam packed agenda of this trip. This is a must do trip!”

smarTours 5 star review on 29th October 2018

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Posted 6 years ago

“Affordable Numerous tours to many areas on the globe”

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Posted 6 years ago

“Excellent value for the cost. Our guide, Marc Ma, was excellent in every way. We are looking forward to our next trip with SmarTour.”

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Posted 6 years ago

“Renata was the best guide possible for this region since she has so much experience. The negatives on the trip had to do with poor hotel locations in every city except Warsaw which was perfectly located. I also think that there were too many cities. We could have dropped one of them. Which one ? Hard to say -they are all amazing.”

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Posted 6 years ago

“Entire trip ran very well and was very well planned. Ravi our tour guide was fantastic. His narration and knowledge was top rate. Wonderful sites wonderful people hotels are well situated and made sightseeing so much easier. Fantastic country to see”

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Posted 6 years ago

“Overall very good.. Guide was very informative and cooperative. We hope we will have same guide next time. Hotels were good and bus transportation was excellent. Food was so so.”

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Posted 6 years ago

“Khalid was a great tour guide !”

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Posted 6 years ago

“We found SmarTours very organized and well led. (Ron McGregor) The hotels were very good, especially the Marriot Protea outside Kruger Park. The breakfasts were very good as were most of the included lunches and dinners. A few complaints 1. Water bottles should have been given out every day of touring, as other companies do - charge a bit more 2. We should have taken a direct flight to Durban from Cape Town - I know South African doesn't offer one, but others airlines do. It was a very LONG day. 3. Some of the optional tours were not explained well - eg. Robben's Island and the Wine Tour - definite mixup of times. This did not apply to us but there was a lot of walking on some of the regular tours and some of the people could not walk well. This should be emphasized more. 4. Dinner should have been included the second night in Zululand - we had NO other choice.”

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Posted 6 years ago

“Very well organized. Our guide - Romina was excellent!”

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Posted 6 years ago

“This was my first organized Tour experience, so I have nothing to compare it to. That said, the trip exceeded my expectations. Beginning with our Tour Guide, Ron, he was a wealth of information and always went above and beyond to provide us with what we needed. Every Bus Driver and Safari Guide were also extremely pleasant and knowledgeable. Each destination was exciting and better than the previous. We saw all of the big animals as well as many others, multiple times. It was amazing. All accommodations were clean and comfortable. I highly recommend this Tour to everyone! Karen Simpson”

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Posted 6 years ago

“smarTours offers great trips at great prices!”

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Posted 6 years ago

“excellent value for the money. our guide,Mark Ma, was outstanding-calm,knowledgeable, patient and accommodating. he always went the extra mile. hotels were all very good except for the one in Xian. our room was supposed to be non smoking and it reeked of cigarettes. it was also in poor repair. we had to view 4 more rooms before we finally found one that was acceptable. i would suggest looking into another hotel. i thoroughly enjoyed the trip and would not hesitate to recommend Smartours.”

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Posted 6 years ago

“Great Tour guide! Great experience Loved it!”

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Posted 6 years ago

“Throughly enjoyed this trip, our 4th and best Smartours experience!”

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Posted 6 years ago

“Ravi was a great tour director. He took very good care of the group. We experienced things that are hard to describe. Examples are the traffic, the roads, the animals were everywhere you look. The people were very friendly. However, the people selling items on the street were very aggressive. The travel was tiring.”

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Posted 6 years ago

“Wonderful trip. Our tour guide, Jonathan Muller was the best. He did a stupendous job of opening our minds to the wonders of South Africa. Thank you, Jonathan for helping us fall in love with South Africa and for your wisdom as to how you view the world.”

smarTours 5 star review on 26th October 2018

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Posted 6 years ago

“excellent”

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Posted 6 years ago

“SmarTours allowed me to experience the trip of a lifetime! I was travelling alone, so it was extremely important that the details of the tour be planned out for me. EVERYTHING from the payments to what to bring and the itinerary was very thorough. Even when I called the offices on a couple of occasions, the representatives were courteous and helpful. Our tour director, Liat Bussiba was fantastic! Not only was she extremely knowledgeable, her enthusiasm and excitement made the trip fun. The actual tour was more than I could have imagined. I can't stop talking about it. I would definitely use and recommend SmarTours to anyone who is planning an overseas trip.”

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Posted 6 years ago

“Excellent introductory tour of China with many key points of interest. Sights were fascinating and logistics were well planned. Tour Director Harry Soon was fabulous!! He was informative, paid attention to detail, had concern for all and was pleasant at all times. A real gem. I wouldn't hesitate to recommend the tour or Harry. To improve the tour, I would make two suggestions: 1. Every stop was in a large city. We would have liked to see some smaller villages, agricultural areas and more country side. Not seeing the countryside & rural areas was definitely a deficiency for us. In 16 days we didn't even get to see a rice paddy -except from a speeding bullet train near the end of the tour. 2. Once we got to Hong Kong the tour fizzled out. Even with 3 nights and 2-1/2 days in Hong Kong, there was only one half day local tour was that didn't have enough time. Virtually nothing was provided in the way of things to do, activities, meals or get-togethers. I think the assumption was that everyone just wanted to go shopping. Unfortunately shopping is not the goal for many of us - we want to see and experience the area. Everyone was on their own, the local guide was almost non-existent (the half day tour and transfers were the only times he was seen). Our group got along extremely well and I think we all would have appreciated at least a cocktail party or farewell dinner.”

smarTours 5 star review on 25th October 2018

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Posted 6 years ago

“All the trips we have done with Smartours were enjoyed. We were happy with our hotels, tours, guides & river cruises. We have recommended your company to our friends.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews