smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just loved this tour. Our tour guide Isabel was just wonderful and took such great care of us. The tour had the perfect balance of seeing places with the tour group and having time for yourself while in each city, of which there were many. I was especially glad that the tour did not have the full 40 participants or I don't believe I would have enjoyed it as much. The guides in each city provided wonderful and interesting information about the history of what we were seeing, e.g the Colosseum in Rome, Pompeii, Assisi, Pisa etc. The rooms at each hotel were very nice and everything was taken care of for us i.e. luggage, tickets for museums, wine trips. I wasn't as enamored with the dinners provided and I wasn't alone in that sentiment. That being said, overall it was a wonderful adventure and I would definitely recommend Smartours to others. Thank you so much for a trip of a lifetime!!”

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Posted 6 years ago

“Excellent itinerary, great hotels, very well organized, our guide was a nice person but not a great guide. Otherwise our trip was fabulous!”

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Posted 6 years ago

“I had a wonderful time on the tour to Croatia, and would highly recommend to my friends and family. Hannah”

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Posted 6 years ago

“I came to India to see the Taj Mahal and experienced so much more! Jessie is a wonderful storyteller and it felt as though we were on a magical journey through India’s history. From the palaces to the temples and even the traffic, India was unlike any place I had ever been.”

smarTours 5 star review on 23rd October 2018

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Posted 6 years ago

“This was my fifth smarTours trip but over the past twenty five years I have been fortunate to take over fifty land tours and for quality and value smarTours rates number one for me. This China trip was exceptional. Great itinerary and Sun (Harry) was an exceptional Tour Director in every respect. Hotels were first class and well located. This is a demanding tour - lots of walking and many many steps to climb if you want to get the most from the tour. China in summer is very very hot so bear that in mind. Also , you will eat Chinese cuisine for most lunches and dinners. Hotels offer American food at breakfast. China is an experience not to miss. The cities cannot be beaten anywhere in the world. Beautiful stunning architecture spectacular at night. Trains that are super fast and run on time. Airports that are modern -and beautiful and where we had of our best meals while waiting for our flight! The whole country was super clean with never any graffiti. All of the Chinese people we met were friendly and helpful. Of course there is a language problem but many of the most young people speak some English. Yes, this is still a Communist country but paradoxically one that seems able to be at the same time very Capitalist and entrepreneurial. Without being a regime booster one can still look objectively particularly at our decrepit crumbling infrastructure in particular and ask ‘ where did we go wrong’? It was my first visit for twenty six years and the new China took my breath away. The old China of the Middle Kingdom also still offers incredible experiences such as the Great Wall, the Forbidden City, the Terra-cotta Warriors and the exquisite River LI and theYangtse River”

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Posted 6 years ago

“We recently traveled to Southern Africa and the trip went beyond our expectations. There were a variety of cultural, historical, and environmental activities. Our tour guide made sure that everyone on the tour was comfortable and engaged. By the end of the tour, we were no longer strangers. My son has challenges walking long distances and our tour guide arranged for a wheelchair for him at several stops so that he could participate with comfort. This is our second smarTours but it will definitely not be the last.”

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Posted 6 years ago

“Portugal was a great trip. We had an awesome guide (Nina). She was very organized, so getting in and out of hotels was easy and efficient. She was also very knowledgeable about Portugese history, culture, and the sights we saw. We covered a lot of ground and saw many sights that we would not have seen on our own. We needed more time in Porto and Lisbon! We liked the flexibility of the Smartours, eating on our own and being able to do the excursions that we were interested in. One thing you should know about Portugal if you are thinking of visit there, is that it is very hilly and mountainous. If you have trouble with stairs or climbing hills, it is not an easy trip. This was our first smart tour, and we were very pleased.”

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Posted 6 years ago

“Khalid the best guide every he had every thing done at hotels when arrived luggage faster then seem to have great relationships with hotel and all may trip over the top if going to mocorro go with him to have best tour of your life loved mocorro most because of Khalid Susann nance. nancerxsmn@yahoo.com please reward home pat his back all he did above and beyond Susie 816-805-6049 been on many smart tours he made this one for me”

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Posted 6 years ago

“Loved this tour which was very emotional, but also fun, musical and enjoyable. The breathtaking beauty of Budapest and Prague will long linger. Thank you SmarTours”

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Posted 6 years ago

“Elvis, the tour guide and the bus driver, Milan were terrific. They ran a seamless experience filled with wonderful sights and a lot of information. However, I am disappointed in Smartours and their Smartraveler program . After doing 7 trips, I was told I needed this one to complete my status even though they sent me an email on June 27th informing me that I was a Smartraveler. I feel there is no customer appreciation of loyalty and I will most likely not travel with Smartours again.”

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Posted 6 years ago

“Great trip. Special kudos to an exceptional guide, Elvis.”

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Posted 6 years ago

“Had a wonderful trip, our tour guide Rok was great, very knowledgeable.”

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Posted 6 years ago

“Superb guide Rok who was very knowledgeable, friendly and organized”

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Posted 6 years ago

“Egypt was an amazing trip. Our guide, Kaled, was also amazing and extremely informative and fun -”

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Posted 6 years ago

“Excellent experience. The best tour director-guide. He was knowledgeable, concerned about each person and maintained our daily schedule on time. The city’s selected for this trip to Spain was an excellent choice.”

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Posted 6 years ago

“Absolutely outstanding. Excellent value-absolutely no surprise charges. Good hotels. Shaun Bartnick was the best Tour Director ever--Kept track of all details, kept track all of us, made excellent recommendations about meals and optional tours, very knowledgeable, great communicator, etc. This was a trip of a lifetime for us. Thanks. We would definitely recommend SmarTours as well as use Smartours again.”

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Posted 6 years ago

“SmartTours you knock this out of the park. Absolute homerun, not just the 5 star hotels and food and constant attention to details but also our tour guide Johnathan Mueller made this tour absolutely the best ever. His attentive nature and guiding hand made this great trip fantastic. His approach made a trip fun, educational, and personal. I personally did a small personal survey of the 36 people who were on our tour some who have traveled many different places over the world how they rated this particular tour from 1 through 10, 1 being the worst. All except one gave this tour a "9" the one exception gave it a "10". Thank you for a memorable trip that will stay with me for many years.”

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Posted 6 years ago

“As usual very well organized and happy with the outcome”

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Posted 6 years ago

“The tour guides added a great bit of knowledge, info and entertainment. The hotels were excellent.”

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Posted 6 years ago

“Mr. Ron McGregor made the tour experience, exceptional.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews