smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tour guide Elvis was great and tour very well planned. Hotels for the most part were nice was dinner food in the hotels was very poor.”

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Posted 6 years ago

“Exceptional tour. Great value for the money. Our tour guide ,Son, was the best I've ever had. He is exceptional as well. This is the second tour I do with Smartours and I will travel with no one else from here on. Thank you!”

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Posted 6 years ago

“We always travel with SmarTours and will continue to do so. We recommend them to friends all the time!”

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Posted 6 years ago

“The tour was beyond my expectation. It was well planned, well timed, educational and fun. The tour director, Khalid, was exceptional. He was well informed, tuned to individual needs, highly efficient and was the key to the success of the tour.”

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Posted 6 years ago

“Our India/Nepal trip was pleasant.Impresed by the poverty level. Well preserved world antiquities. Unpleasant behavior of 2 couples from New York:unhappy of everything, isolated themselves from the group,hide foods from the hotels to avoid eating with the group; disgrace to the group. There should be no emphasis on buying as a group or private during private companies demonstrations. Our tour guide Ravi Shanker was very knowledgeable,pleasant,patient with 4 individuals that constantly were giving hard time to him and helpful. Alberto Saenz MD”

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Posted 6 years ago

“My trip to China was very well planned. The tour director, Harry, was caring, organized and fun. The hotels and food were very good. The tour was memorable.”

smarTours 5 star review on 23rd October 2018

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Posted 6 years ago

“Excellent... our Guide Henry was so knowledgeable and gracious that he added so much more to the trip and the history of Egypt. All the hotels and the ship were beautiful. Big, clean rooms with helpful and friendly staff. Anyone interested in going to Egypt should do this tour.”

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Posted 6 years ago

“Our smarTours tour of South Africa, with an extention to Victoria Falls, was both wonderful and great value for the price. The people in our group were also amazing.”

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Posted 6 years ago

“Morocco was more than I expected! I did not realize there would be so many different environments --from mountains, forests, agricultural areas, cities, small towns and deserts! Our guide Khalid was outstanding. His organization and caring friendliness and support made the trip. 5 stars for him! I have been on 35 international trips and this was one of my favorites.”

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Posted 6 years ago

“Elvis and Cresse (sp) were a superb guide and driver. Loved every bit of the trip. Slovenia was a beautiful surprise.”

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Posted 6 years ago

“Great guide. Paul really made the trip interesting. Nice hotels.”

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Posted 6 years ago

“Hotel in Cairo was great, staff was helpful, courteous, food was great. Nile cruise was good, staff didn’t seem very knowledgeable except for the man who worked in the gift shop, he could answer any questions. The food was good but always the same and by the end of the third day was not as good. Room and all areas of boat were always clean and neat. Luxor hotel was good too, and everyone was nice. Our tour guide Sahar Hammad was wonderful, I learned so much about Egypt history. She was wonderful. Only problem was an elderly lady who traveled with our group who was alone and should have had a caregiver traveling with her. The responsibility fell to Sahar and that was not fair to her or the rest of the group. She was a demanding lady and very selfish. I don’t know how you could screen for those type of people but the rest of us were there for a vacation and not to cater to her demands and her always telling the rest of us she was old and we had to help her. She should have brought a caregiver. There was an elderly man there also who was traveling alone, but he was great. He knew his limitations and was appropriate in his choice of side trips we did. He was a joy. Overall trip was one of the best I’ve been on. Thank you for arranging the interesting and fascinating trip.”

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Posted 6 years ago

“Mr. Ma, Mark, was great.”

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Posted 6 years ago

“Portugal was definitely worth a visit. The hotels were first class and the breakfast buffets and food were delicious. I give our tour guide a six out of ten. She seemed not very tolerant when people talked among themselves or did not give her their undivided attention. On my previous trip in March, our South African guide Ron McGregor was so interesting, knew everything about the country, had a great sense of humor and took all of the travelers and their quirks in stride. He was just fantastic. I am already signed up for a tour of Costa Rica in December. I also wish that you would offer a Hawaiian Island hopping tour similar to the ones that I took in the Galapagos several years ago.”

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Posted 6 years ago

“It was a great trip. The guide was sensational! The only downside was the hotel in Reykjavick. Hotel room was much too small with no bathtub.”

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Posted 6 years ago

“I thoroughly enjoyed the spectacular Greece tour. The guide Granville Lee-Warner was fabulous. He made the tour extra special being personable, knowledgeable and giving us an extra excursion on the Island of Rhodes. I enjoyed Victoria as well for the land tours. She was very knowledgeable as well.”

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Posted 6 years ago

“I had a great time on this tour. I found the hotels and staff to be excellent . the sights were a wonder to see.”

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Posted 6 years ago

“It would have been nice if the bus driver could understand and speak English”

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Posted 6 years ago

“We were very happy with everything from the sites to hotel accomadations, and our wonderful guides.”

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Posted 6 years ago

“We had an excellent guide who made this trip very exciting and great fun and was a vast source of knowledge. We saw many wonderful sights in Portugal with high lites in Porto with our cruise on the Douro River and exciting trips to Fatima, Marvao, Obidos, and the tile and cork factories. I would highly recommend this trip to anyone who wants to see Portugal in depth.”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews