smarTours Reviews

Name: smarTours
Address: 500 7TH AVE, 8TH FL, NEW YORK, New York
Rating: 4.41

4.4 Rating 1,665 Reviews

86 %

of reviewers recommend smarTours

4.4

Based on 1,665 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 1 star review on 27th May 2025

Dominion

smarTours 5 star review on 14th December 2024

Diana Potts

smarTours 5 star review on 20th November 2024

Michael And

smarTours 5 star review on 12th October 2024

Michael And Bedelia Sachelari

766

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t have asked for more from a tour! Everything was perfect—hotels, tour guide, food, the sights— the adventure of a lifetime and on my bucket list for years!”

smarTours 5 star review on 12th October 2018

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Posted 6 years ago

“We.4 peoplr from CA where stranded in London Airport for 1 hour 46 min no body to pick us up. If it wasn’t for a tour guide from Global that we ask her to call we would had been there for longer. She was told we will be pick up by City Transport in 1/2 hr they show up in an hour. We lost all that time that we could have use visiting the city. Other than that trip was good, a very good tour director. We had a problem w one of the hotels no hot water & only one small elevator working”

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Posted 6 years ago

“I am very happy with the trips Smartours offer. I find the hotels top notch and the sight seeing very thorough. We always go to all the sights I have heard about and dreamed of seeing in person. As far as value, there isn't another tour company out there that can compete!”

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Posted 6 years ago

Hi Ellen - thank you for your continued loyalty. We look forward to helping you plan your next trip!

Posted 6 years ago

“Very good tour guide. A very pleasant trip. Looking forward to another one soon.”

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Posted 6 years ago

“We had one of the best tour guides we've ever had; he was extremely knowledgeable about all the countries we visited. Even though some of the bus rides were long between countries, they were broken up with timely stops/tours along the way.”

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Posted 6 years ago

Hi Edward - we're so glad you enjoyed your trip. We look forward to traveling with you again in the future!

Posted 6 years ago

“The Crystal Palace Hotel in Palermo, Sicily was below the standard for Smartours. The location was good but the facility and service was poor.”

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Posted 6 years ago

“Air part of the trip was a disaster Your brochure had our flight from Miami leave at 11.55 , when I checked with withAvianca they told me there is no flight at that time. I was assured by people at smartours that flight is leaving at 11.55 pm Flight left from Miami at 3.40 am we almost missed our flight again stopped in Bogota reached Cusco then straight started our tour This trip has left very bad taste we certainly will look at other tour company for our next trip”

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Posted 6 years ago

“Andrew, our guide and Ian, our driver were great. Unfortunately the hotel in Edinburgh left much to be desired and the itinerary provided too much bus time while missing some key attractions. The British Museum in London is free and should have been a destination. I have travelled Smartours to Ireland (best tour I ever took), Thailand, Australia and New Zealand and they were all great. The iteneraries for this tour just didn't match up.”

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Posted 6 years ago

“It’s very convenient for me and made a lot of friends”

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Posted 6 years ago

We're happy you enjoyed our tour. Meeting friends (both new and old) is what makes traveling so fun.

Posted 6 years ago

“Excellent tour! Our tour guide Elvis Kildric was well informed, attentive, humorous and endearing. Elvis went out if his way to help every individual in the group. He ensured that everyone was comfortable and all questions were satusfacorily addressed and answered. Adriatic coastline is just magnificent. We would recommend this tour to everyone.”

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Posted 6 years ago

Hi Harveena - we're glad you enjoyed our Jewels of the Adriatic tour, and that Elvis was a great tour guide. It's a stunning part of the world. We look forward to traveling with you again in the future.

Posted 6 years ago

“Wonderful vacation. All staff were great. Looking forward to traveling with Smart Tours again.”

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Posted 6 years ago

We're glad you enjoyed your vacation. Be sure to check out our 2019 dates and travel with us again. We'd be happy to help!

Posted 6 years ago

“Most of the guided tours were done on the day we arrived on a new city - before we checked in a hotel - that meant the tours were done after a long flight or bus ride. Also, no "Tour Guide System" was available for a group of 43 tourists meaning when soft speaking Tour Guides were talking only a few closest to the Guide could hear anything. Our last tour using SmarTour to Croatia was Excellent. It appears since then the quality of service has gone down. So no more SmarTours for us in future.”

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Posted 6 years ago

“The trip to India was enjoyable. Our tour guide was very knowledgeable and personable. However, the bus rides between the 3 cities was very long and draining! The hotels were very clean and centrally located, within each of the cities. The breakfasts at each of the hotels, was not as enjoyable, as it had been on other SmarTour trips ! They seemed to be lacking, in available choices.”

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Posted 6 years ago

“The boat was very nice and the hotel in Buckarest was great. My problem was mainly the food on the cruise. Almost everything had a form of preservative. I have allergies and sulfites make me ill. At first, I thought it was because most wine contain these sulfites, and I stopped having a glass of wine with dinner. However, I found nothing changed. Finally, I asked for a list of food, known to cause allergy reactions. Finally, I discovered that almost every item contained sulfites. I recommend, you ask your restaurants to publish restricted food on each page of their menus. Your list of items recommended for us to bring from the USA, was ridiculous. The Discover River II, provided all the personal items we lugged across the Atlantic. Don't you talk to your trip providers? Somethings were no one's fault, missing 2 days in Budapest, for extra days in Serbia was a disappointment. I will use smarTours again, but not use the air flights, only the land package. The poor selection of seats, provided no wiggle room for my feet, and I ended up with four days of swollen feet & ankles. We did enjoy the ship, the entertainment on the optional tours in Vienna & Budapest, the crew and our fellow passengers...”

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Posted 6 years ago

“Have been on many tours and Smart Tours treats sole travelers terribly. Solo travelers all received sub par rooms in the back of hotels over looking parking lots and construction sites DESPITE PAYING A SINGLE SUPPLEMENT. When we asked the tour guide for help, he refused to intervene stating "single travelers always get bad rooms, that's the travel business." Been traveling solo for years and never encountered this level of bad treatment. We emailed the main office while on the trip to complain and didn't get the courtesy of a response.”

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Posted 6 years ago

“Guide outstanding, driver superb, accommodations excellent, meals delicious, and small number of travelers made things so easy every where”

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Posted 6 years ago

Hi Dell - we're happy you enjoyed our Iceland Summer Adventure tour. Perhaps you'll want to visit again to see the Northern Lights? We look forward to traveling with you again soon.

Posted 6 years ago

“well planned and well managed tour”

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Posted 6 years ago

Hi Louis - we're glad you enjoyed our Spectacular Greece tour. The island cruise makes it truly memorable.

Posted 6 years ago

“Excellent value - well planned itinerary, good hotels, well situated, very competent guides - we are never disappointed when we travel with Smartours”

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Posted 6 years ago

“Portugal - Good itinerary, good accommodations, great weather in late September, great tour guide, great farewell Fado music and dinner”

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Posted 6 years ago

“Good hotels in the middle or close to the city centers .”

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Posted 6 years ago

smarTours is rated 4.4 based on 1,665 reviews