“Worst service ever!! Please don't buy from them as they never have stock of what you've purchased and also of very poor quality. I have requested a refund but to date no response what so ever.”
“Poor customer service. I sent 4 messages to them on their website to find out where my order is and have not received any reply’s. Their shipping time is a total hoax it’s been a month and my order hasn’t even been packaged!
There is no telephone number to call and now I know why. I spent thousands of rands on an order that I expected to be delivered and nothing has been done. No reply no order. These items where supposed to be gifts for my family and it’s gone way passed the time and some have left to back home. It was embarrassing not having gifts as I promised and I did not have money to buy replacements as I spent so much with Snatcher, all they did was Snatch my money and no response. I am extremely dissatisfied and would not recommend anyone buying anything from this site.”
“The only way you can get refund from snatcher is to threaten to take them to moja love 157 reality shows, I did that, and I get my refund immediately.”
“Would not recommend. Terrible Service. Broken Items received (both solar lights and storage rack), had to wait over a month to get anyone to respond to my emails about the broken items. Refund promised over 3 weeks ago, still have not received any refund after multiple emails. Disgusting. Avoid this company at all costs.”
“Very poor customer service, cancelled my order early December 2022 and still have not received my refund. Communication only through email, no telephonic customer support, this is the worst of poor service ever online.”
“YOUR LATEST 2x UNANSWERED REF#"s 656687 & 656332
reference number # 656332 : ORDER # 236128
*** it is now DAY 39 SINCE I HAVE ORDERED & PAID for ORDER # 236128 – STILL NOT DELIVERED ~! ***
This is totally unacceptable !!!
Please URGENTLY INVESTIGATE & TAKE CORRECTIVE ACTION
Thank you, Ivan Boshoff, 0837002152”
“I buy two hearing aid and both was not working, and i log a return and that guy said they don't take back such returns item but they will offer me a voucher to buy again , i told him that i no longer interested on buy anything on snatcher ,i want my money back ,still waiting for a respond....don't buy snatcher ,bad service,no communication, delivery takes forever, they item are not working....i regret”
“AVOID SNATCHER.CO.ZA AT ALL COSTS! Will not refund a product that is faulty, nevermind the lack of communication when initially ordering the product or long lead time!
After sending pictures of the item plus original packaging and shipping packaging and fulfilling all the T&C's as per their website, they refuse to refund the item as they now want a video meaning i need to disassemble my vehicle dash again to take a video, not going to happen. Id rather take a video of myself smashing the product.”
“Hi
An update on my purchase would be nice, ordered late December, still no delivery, still no update on where and how long, no tracking number, no email, sms, no nothing from you guys. However it does not stop you from sending countless emails of advertising.
Please update me on my delivery.
Paulina”
“Ordered a wig on the 2nd December and received an email after two days saying the product is no longer available, I choose the refund option but still haven't gotten my refund, the emails they respond after days with no clear way forward with regard to the refund. Not happy with the service at all.”
“You have the nerve to asked me this.
Well I got scammed & it doesn't look like I'm getting my refund evennthough I only spend less then R400 its still a lot of money for a poor guy like me.
How can these people even sleep at night”
“Stay away!! Firstly they stated that they had the product available, but once I ordered, I got an email stating my order will be delayed. I only received my cellphone cover after 3 weeks! Secondly - their customer service is appalling. The cover is defective. It was an expensive cover for a Samsung Z4 Fold - but it catches onto the hinges of the phone, preventing the phone from opening properly. I sent a detailed explanation and a photo that showed the issue clearly . .the hinge cover buckles in the middle and catches onto the phone when you try to open it. However.. now I am told they also want a video!! This is just delay tactics and now all my e-mails are ignored. Please also note that their contact number on their site does not work. Don't spend your money here - rather stick to a reputable online company where there are proper after sales service.
Update:
They were provided a photo but insisted on a video - which I have sent now. I will keep updating this review with any progress. I am giving them a week - then I will file a complaint with the consumer council.”
“SCAM!! Purchased a faulty item during July 2022. Item not repaired or refunded. Suggest more customers open a Case with SAPS and file a report with the National Consumer Commission.”
“Placed & paid for an order on 5 November. Nothing received and no refund forthcoming. SNATCHER are a disgrace, stealing from South Africans. How you are allowed to actually run a business is of MAJOR concern! You cannot speak to anyone at Snatcher and you just get standard replies.”
