“DO NOT BUY ANYTHING FROM THIS ONLINE STORE. THEY DON'T DELIVER AND YOU ALSO WON'T GET YOUR MONEY BACK. I ALWAYS BUY ONLINE AND IF I DON'T RECEIVE MY ITEMS I GET A REFUND EASY. BUT THIS ONE IS TRASH. THEY HAVE A BACKLOG OF REFUNDS, WHICH SHOWS THE TYPE OF BUSINESS IT IS. TRASH TRASH. CHECK THEIR FACEBOOK COMMENTS. THERE'S NOT A SINGLE HAPPY CUSTOMER. THEY ALSO DELETE COMMENTS AND REVIEWS.”
“Anonymous
PLEASE do not buy at Snatcher. They products they advertise online are misleading. I think the picture of the product they sale are taken from another store which is not Snatcher because the state of the product they deliver and what is shown online is two different products. I ordered an adjustable laptop desk online. The desk that was delivered was broken and full of cockroaches remains that were stuck on the packaging as well as the desk. The advertised desk was clean and new. This is false advertising and in the process of reporting it to OMBUDS. I do not understand why this store still exits. Its been two months and still l have not got my refund.”
“No tracking available. Order was done on 3rd Dec and after waiting 10 working days, it was still not delivered. The contact number and chat option on the website is not in service. You don't get responses to queries. Order just shows paid and processing. No peace of mind. Every other online store gives you a tracking number but don't expect one from snatcher. I eventually managed to get ahold of them through FB messenger to obtain a tracking number. Called Courier guy and was told that my parcel is with them and I need to wait another 4 days to receive it. That's 23 working days. I ordered from Shein on the 5th Dec and already received my package from China, yet snatcher cannot deliver from Jhb to Durban in the time promised on their site. They continue to bombard my email with promotions yet cannot even deliver what you order. Pathetic. Do not recommend this site. Stay away for your own sanity.”
“Very bad service, I will never order anything from snatcher anymore. It's been 3 weeks since I've ordered my items, since today I have never received any of the items. No communication at all, and when I track is still says in progress. Tried to send email, no response till today. Is this not a SCAM😡😡😡😡”
“I ordered two solar/led items from snatcher 4 weeks ago, one attempt was made by courier to deliver with promises Sat 10 Dec, Sun 11 Dec and Mon 12 Dec. It's now 16th Dec and still no courier, items and snatcher promises to raise with their choosen courier dpd laser.”
“If there was a zero star, I would have used it! Ordered on the 25th November 2022. To date no delivery, there was delays and according to the delivery process they are to advise of this. No contact was made. Any and all contact was initiated by me. Emails responded to by Tashriek Rustin ~ Customer Support Agent, who is an absolute liar!”
“Out of all the products received only few were correct. What company does not have a phone number. Worst customer service! I cannot think they don't have personnel that count the quantities or even read the color. They better answer I will take it father as it is against the consumer act as well!!!”
“I won't order from snatcher again. Placed an order 14 days ago and still haven't received it. Although they provide a telephone nr, it is not working so there is no way to speak to someone in person.”
“I really wish I had come to see the reviews before purchasing. I think Snatcher is possibly the worst online store I have ever bought from and I now have to come to terms with the money I lost in the process.”
“Ordered 4 items on Black Friday. A week or so later courier delivered 3 of the 4 items with no explanation or packing slip inside. After trying the online chat, I eventually sent an online complaint. I was then told the item was out of stock. Provided my banking details for a refund and they now tell me their policy is 7 working days for refunds! I can't see that policy anywhere and as others have stated, they do not answer any phone calls. We won't buy again!”
“I have waited almost 2 weeks for my order, the day I received my order some of the items was not included which was paid for, I have sent emails to snatcher and with no replies back. Christmas shopping gone bad. Terrible online shopping and they dont even have a telephone number thats working.”
“This must be the worst online experience I've had. Ordered some Xmas LED lights so that I could make a Xmas tree for my grandchildren. Took over 3 weeks before I got my delivery. 2 of the 3 items that I ordered where incorrectly supplied. Now I can't get hold of anyone at Snatcher to return the goods. Their phone number doesn't even exist. Stick to a reputable company like Takealot and many other online stores rather.”
“I also paid for my items but waited for delivery. Thursday 8th Dec I received a message the parcel is out for delivery but I already had fixed meetings.
They called me from an "unknown" number which I refuse to answer as it seems the POPI act is ignored by all and sundry. Messaged immeadiatly to determine who was calling and connection to what matter but after the 3rd message I stopped because no reply.
I have asked DPD couriers to contact myself several times but no response, called, number 65 in a que and 20 plus minutes waiting!
Firstly change to a reliable & organized courier like courier guy or dawn wing who are just as cheap but efficient!
Secondly, customer service is below poor and unacceptable but you have my money!”
“Ordered a item. It get here damaged and looks like the box has been opened like a million time. Sent the email basically 10 minutes after the parcel has arrived with pictures and so fort, but no luck with feedback. Horrible service.”
