“I ordered a watch from them and only got a wrong colour after almost three weeks of waiting ,they are the worst they do not take themselves seriously .....they don't even bother communicating after receiving payment you have to constantly do follow up with them and arrogant attitude they don't care about retaining customers ...”
“The Worst Online Company, Do Not Attempt To Do Business With Snatcher, I Ordered A Air Fryer Mid January Of Which They Delivered The Wrong Colour Of Which Seems To Be The Norm According To Other Buyers, To Me It Was Unacceptable And Returned The Unit For Delivery Of The White Unit. Even Though The Website Was Advertising White Air Fryers They Kept Informing Me That There Were None Even On A One Day Advertised Special Options Of Colours Were Given And Not Fulfilled. During This Time Of Them Trying To Source A White Unit Through The Supplier I Received Another Black Unit Unaware To The Consultant Assisting Me on The Matter, On The 14th April I Returned The Unit And Requested A Refund Which I Was Promised Within 7 Working Days, As Of Same Date This Is The Response Received After Inquiring On The Refund (We do have a backlog of refunds as a result of us not having stock to fulfil orders). What More Can One Say On Such Shocking Service!!!”
“Stay far away from this crowd. They sell items they dont have. No phone number to call. Communications is terrible. It took me weeks to eventually get my refund. Horrible experience. Never again.”
“I purchased two 20m LED light rope. I was only notified there's only one in stock two weeks from my purchase and this only after I enquired. Amazingly enough the item is still up on the website not marked Out of Stock. Now I am struggling to get a refund on the outstanding item, for two weeks now! Don't bother purchasing from them, customer service is non existent!”
“There service is bad I am waiting on my items I received a email two days later that no stock is available but the order was already paid if an item is out of stock then it should reflect immediately”
“I have been waiting for weeks for an order I placed towards the end of March. Extremely poor communication-supposedly awaiting stock items. If its not one thing it’s another. I cancelled the order and asked for a refund; no response since I did this. I have now started mailbombing their support desk.
I have used them before and had no hassles; not sure if they’re under new management or if they’re in the process of going under. Be careful.”
“Ordered on the 29th March 2023 and it’s now 12th April 2023. My order hasn’t been dispatched yet. They don’t even take phone calls anymore. No update on my order. Terrible service. Won’t use them again. They not doing me any favours. I could’ve bought elsewhere and definitely received my order by now.”
“Will never buy any products again partial delivery of items however paid for full amount and have not received any feedback yet. Another parcel still has not arrived. Poor service use other more trusted suppliers.”
“Unreliable, incompetent and bad service I ordered a camping tent 4 weeks back to use it last week at the camp it hasn't been delivered I even called to cancel the order they refused I ended up buying another tent as I am typing the tent hasn't been delivered 😔.”
“Bought items from snatcher, arrived faulty trying to return the items, so I send them pictures of the faulty items but no response on they side no recommended to buy from this company.”
“Dirk and Heidi, may you wake up. Your are not owning up to your deals. I was at the point of placing an order. Thank goodness I read the reviews first. You do indeed live up to your company logo, snatching people's money.”
