“I ordered and paid for few products. Never received an order or email confirmation. Tried calling – the number is no longer in use “due to the nature of their business” – WTF?? Sent emails, no response! SCAM!!”
“Hi Have ordered a Simon Baker duvet inner, I have not received a mail, sms or any form of cummunication to track my order.
The telephone number on the website is not active anymore, they also do not have an email address.
There is no way that one can communicate with them
THIS IS A SCAM!!!”
“Ordered a phone for my son's birthday gift. After delays in delivery, the parcel finally arrived. It was however disappointing that in less than a week, the phone kept freezing couldn't make calls, just stopped working. I sent an email to which I got a response, courier came to collect the phone to be inspected. Then a week later I was told that it is indeed defective, asked to provide my banking details which I did but ever since I've been getting the runaround. 3 weeks later still no refund and no effort from snatcher to explain the delay. THEY ARE REAL FRAUDSTERS!!!!!”
“Snatcher use to be one of my favourite Sites before the quality started dropping, which made me stop buying from them. A year later, after seeing Energy Saving Bulbs, I purchased 15 & 20W bulbs. Both went for 2 per pack but my 20W only had one (1) in the pack. I sent a mail the very hour I opened the parcel (8 June 23) and today (19 June), i have still not had any feedback - autoreply email says response can take between 7-10 working days. Thus, I am not happy with the AFTER SALES.”
“✅Poor service
✅Poor quality products
✅Empty promises
Been waiting for weeks to get a refund sorted, this after a delay in getting the product delivered on time and when it eventually arrived, it was a shocker. 2 and a half months of k@k service.
You are not helping by blocking us from your Facebook page. Just pay back the money!”
“I ORDERED SOME GOODS A WHILE AGO. NEVER RECEIVED AN ORDER/TRACKING NUMBER. TRIED CALLING. NUMBER NO LONGER AVAILABLE. SENT EMAILS. NO RESPONSE. THIS IS WITHOUT A DOUBT A SCAM SITE!!”
“I oprdered from snatcher, the items were not up to standard, worst than wish so I returned them on the 12th May and I was told the refund would take 7 days, it is now 20 days later and still fighting with them to get my refund.”
“Ordered transparent anti-slip strips for our shower floor. Got delivered yellow and black industrial looking strips. Not at all as was advertised. Can't phone their number as it says it no longer take calls, I have to log queries through mail. I have logged a return three times, got no confirmation that it was received. Useless online store!”
“Stay Away!
Long shipping, don't have the stock that they advertise.
Refunds in vouchers (For the same useless Site) and not to your bank, after they asked the banking details.”
“I bought a fan that was not working properly. Order (#251951). They asked me if I would like a refund or replacement, so I chose replacement. They said I would have to wait 10days. It's been over a month now and if I email them I am just ignored.”
“Purchased goods on 17/4/23, received half the order on 12/5/23, sent emails to company regarding incomplete order, no feedback regarding my credit refund. Unable to contact company. Poor after sales service from company.”
“Ordered and paid 1st May Still waiting for items Order no. 273145. No resonse to e-mails and telephone doesn't work. This must be a scam. Avoid at all costs.”
“Purchased a headboard towards end of April.
Received the item 28 April.
The item was damaged.
Immediately emailed them.
I was advised that the courier would collect the default product.
It's been two weeks.
No call.
No one responds to my emails.
I can't get my refund nor get the replacement.
So frustrating.”
“Snatcher is a SCAM. Bought a UPS on a discounted price 1/4/23. 17 days later I was emailed they out of stock but when I bought it stock was available. They said I must take a in-store voucher or a refund. Up until to which is 11/5/23 I have not received my refund. They a bunch of thieves using customers money for interest purposes. I would never recommend anyone to buy from snatcher. The have no business ethics”
“I believe they are a scam. No contact number only emails which they dont respond to. Invalid tracking number. Called DawnWing the courier they use also couldn't get through to them. Received an email they tried to deliver but no one was available yet i haven't received a call. then the next day the email says your parcel has been collected by driver for delivery yet yesterday's email said they tried to deliver.
If yall dont get your goods you can log a chargeback with your bank but it might take months cause they need to give the merchant atleast a month to respond to your dispute. so if you log a chargeback dont harass the bank ppl who is trying to get your mony back cause you trusted these scammers”
