“Hi emailed numerous times staff are rude my parcel still not collected as merchandise was faulty No manager around to speak to. Your return policy sucks!!!!!”
“Terrible customer service. Worst ever!!!! They lie about the product and give you excuses. The agent in call centre was actually arguing with me. No ordered ventilation masks x 2 set of 2. It's 10 days now and I didn't receive it yet I called over 10 times and they said it's in processing....wtf!! Il never use them again.”
“A month down the line and I am still waiting for my delivery. The deliver date give was only a week later. 1st time I tried snatcher and the last time I will be using them.”
“WORST ONLINE EXPERIENCE! Please do not waste your time or money on them. I bought a mop that broke after 8 weeks, their courier collected it, placed stickers all over the mop and now they have my broken mop and my money and refuse to refund me. I will never ever recommend them. They are a bunch of thieves!”
“This is the worst online store I’ve ever used. One month after paying for my order and I’m still battling to get it “released from their warehouse”!!! Every week I get told “it’s leaving today” or “we haven’t received your payment”. Always some excuse after the next. Customer service is shocking and there is no one in a higher position to speak to.
Still waiting for my R2k order.......:”
“I have received my order in about 2 weeks time, but the wax rollers I ordered melted on the outside where you are suppose to hold it and to make matters worse I burned my hand on the product.
The worst part is that I have been struggling to get snatcher to arrange pickup for the product. They promise pickup will be tomorrow and then no one shows. They waste your time and money and they do not care. Send numerous emails and phoned about 10 times and still all I have to show for it is a burned hand, wasted time, money and airtime.
Will not recommend or use Snatcher ever again.”
“Only received 6 sets of what was supposed to be a set of 8.
Feedback has dried up, wont recommend them or use them again.
Awaiting either the 2 missing items, or a refund.”
“Spoke to "a receptionist" who told me that there is only one manager. I have been calling for a month to speak to a manager who is always busy.... Sent 10 Emails... no response.... SNATCHER SUCKS and extremely incompetent, unprofessional person. Will not order in the future”
“You order, pay and never hear from them again. I will have to get attorneys involved now to get my money back. For an item that was supposed to take 10 days max its been 18 and I have not received any communication from them. They do not take calls or answer emails!”
“I have been trying for 3 days to get hold of them. I last spoken to a consultant on June 3 for my waybill number, which then came 2 days later on a Friday. The Monday my package was delivered.
I order 4 items, one is a desk unit and it's not in the bag. The bags bag states 22.8kg, the desk is nearly 12kg, paid about R900. How do you miss that?
I just want my item. It's lockdown and it'll help with my kid to have a better study place.”
“Most unprofessional and incompetent online retailer ever. Prices are cheaper than other online retailers but delivery and communication are terrible. Ordered my two items on 20 May 2020 both items were in stock. Received a email on 6 June 2020 saying one item is out of stock.
Rather use Takealot or any other online retailer to avoid disappointment”
“Shocking/non-existent service! Ordered and paid for a product on 24 April. After numerous emails asking where my product is, I received feedback on 22 May - only to be told its not available and out of stock! What kind of online retail store is this! You have my money and no product”
“Worst online retailer I've ever experienced! They confirm the order but don't confirm payment 😲Only after 7days did they tell me that they dont have what i ordered!!”
“I must say Linda yourlls service is pathetic, I order 2 items from Snatcher online on the 10th of March and till today nothing has been delivered!!!!
I kept phoning you guys and wasting my airtime whilst you'll put me on hold to find out what's going on and you kept telling me the order will be dispatched soon!!
Until today you guys can't provide a dam answer yet you have my money and are wasting my time!!
I require feedback URGENTLY!!!!!!!”
“Poor quality Chinese made products. Products arrive in damaged packaging, looks like it is second hand. Wrong products are delivered and when asked to swop for correct one, they delivered the wrong one again! Orders take long to arrive. Wont order from them again.”
