“Bought and paid for my order on 23 August, received notification that my order had been cancelled, but thereafter received an email informing me that it is in fact still being processed and not cancelled. Trying to log into my account on Snatcher was a nightmare, no password reset link sent so could not view order history. Days after sending an email to them I received a default password and logging in, just realized order is cancelled. No mention of refund at all and no reply. Calling them leaves one waiting for more than 30 minutes without any movement on the call queue. Obviously won't order from them again!”
“I ordered from here on 12th August, half my stuff is showing no stock, never reply properly to you or return your query calls.
Still waiting for my order and it 31st August. Pathetic service...
Spoke to lady last week , still hasnt called me back. unfair that have pay delivery and only got 2 out of 4 items showing on order.”
“I ordered a big order. 1 item was missing the other one did not work and the other item was not what i ordered. They was quickly to collect the items that was wrong and not working. I still wait after 2 and half weeks for my correct and working items. Send emails and no answer or maybe after a week. It will be delivered next week. I will never order from them. This year the service is very bad.”
“Don't buy from here, after you have purchased online. You don't get confirmation of your orders from Snatcher with the list of purchched items. Moreover they take forever to deliver your goods and not everything you have purchased will be delivered.”
“The worst service I have ever received from an online company.
Ordered a birthday gift on 2 August 2021 knowing the turn around time, as they are so good at reminding you is 7 - 10 working days!
To date (23rd Aug) I am still awaiting confirmation of the despatch of my order. Will never do business with this pathetic company again, no matter how good the deal. Just walk away!!!”
“Payment was done and confirmed. After 3 weeks , I enquired just to get a response of payment not received
No goods no money refund
No one to answer when phoning the online number”
“Pathetic service. Placed order and after a week they inform me one item is out of stock so I requested that they change it with a similar one in stock but they didn't even answer and delivered only half my order, but my order shows completed on my profile. I will NEVER buy from them again”
“Was just about to order quite a couple of goods then remembered what my sister said about online shopping and my experience with Simplex...
Sorry Snatcher you lost another prospective client”
“I was going to order the floor and carpet steamerbut having read these comments I changed my mind. Thanks for saving me from a terrible experience. All the best and hope your issues are resolved professionally.”
“Your promise to deliver in 10 days is flawed I paid for my order on 01 June 21 and we are now on 15 June 21 and I have not yet received my very simple order.
Sadly I will not be purchasing from your company again. I deal with alot of online purchasing and regrettably yours is the worst”
“Made a payment on 1st of March and have been calling (phone drops) and sending email, response from them is they promise to deliver.Even today i am still waiting, asked for a refund but no response on that as well. Do not buy from there, they are unreliable!!”
“I placed 2 orders on the same day with Snatcher. Only one order was delivered. the 2nd order showed 'fulfilled' I had to follow up until something happened. You sit with a sick feeling in your stomach not knowing if you will ever see the order! The response I got on my first query was 'your order is in transit'. Where to? and when will it arrive!! That is what I wanted to know! The delivery arrived yesterday, but I never managed to get it into the house as the driver left before I could get to the front door!! He was at the door for about 40 seconds!! And where Snatcher says Fast n Furious do your delivery, they don't. It is some unprofessional person in his personal car. Which I don't have a problem with but he needs to be professional!! Today my order arrived! I broke out in dance!! Well that was a horrid experience and I will not use this online service again as they are below the mark!”
“Snatcher are the WORST SERVICE PROVIDER!
They have advertised shirts which on their website just to find out after paying over a R1000 that didn't have the sizes I have ordered.
Payment was made on the 8th of February 2021. By the 15th no parcel received. After many mails and phonecalls, they responded that they didn't have the items I purchased. After more than 14 mails a false promise was made that my money will be refunded into my account. That was promised on the 26 of February 2021. Today is the 1st of March 2021 and still no refund. Bhohale which is apparently the customs service representative just keep sending mails stating that "your bank details have been send to our accounting department" who is WHO EVER NOT DOING THEIR JOB!!
NEVER EVER WILL I EVEN THINK OF PURCHASING FROM SNATCHERS WHO JUST STEAL MONEY FROM THE PUBLIC WHO WORK HARD AND TRUSTED SNATCHERS. THIEFS THIEFS THIEFS
Violation of Act 14!!!”
“Worst service ever! I would not recommend them to anybody. I've ordered a hover board from them for my son's bday. They delivered the incorrect item and it was faulty. Now they want to repair the board despite the fact that it is not what I've ordered. According to Andile from Snatcher, the public is not supposed to rely on the pictures, prices and specifications published on their website as that is the responsibility of the suppliers to ensure that such info is correct. They are misleading the public. She further indicated to me that it was my responsibility to not rely on the specifications listed but that I was supposed to do my own research!! This is in huge contravention of sections 55 and 56 of the Consumer Protection Act. They hardly respond to e-mails and you struggle for hours to get hold of someone telephonically. I still wait for Andile's manager to call me back. I need my money back in order for me to buy my son another present. I don't want it to be repaired as I did not break it - I have received it faulty. I will escalate this matter. My no is 082 775 9719, but I know by now that nobody will call me back. PLEASE STAY AWAY FROM THESE GUYS - THEY ARE DEFINATELY NOT TAKEALOT OR ONEDAYONLY!!!!”
“I made a very big and expensive order pre-Christmas. I got the email from PayFast to say that the money had gone through -- but not a word of acknowledgement from Snatcher to say that my order or payment had been received. This is very poor form for an on-line company! So now we are at the end of December and I have repeatedly tried to get hold of them but to no avail ... they don't answer their phone - just put me onto music-hold and then cut that off after a few minutes! How do I get hold of you Snatcher to fine out about my order??? Please contact me asap. MY order # is 15682996994207. If I don't hear from you soon, I will take you to the Consumer Protection Ombudsman.”
“I am so dissapointed
I waited almost 15days for my order only to receive an incorrect order
You guys do not even deserve the 1 star i gave you
Your consultants are not helpful tjey impatient
I want my money back please make sure u come back to collet this thing u sent me
066 236 0966 my contact”
