“DO NOT BUY FROM SNATCHER!!
I bought 2 items that were advertised as google chromecast by using actual google Chromecast images. The "Chromecast" I received was a poor quality phone mirroring device and NOT a Chromecast! And I know because I already had a Chromecast previously and know exactly how it should work.
Upon trying to return the items, I am just told that I cannot return to be refunded as I received the correct products that I ordered.
I will never use Snatcher again!
Rather pay the little bit more to use Takealot who has never given me problems.”
“Late delivery. Did not respond to emails when I tried to change delivery address because it took longer than a month. Parcel in bad condition and some of the products broken inside.”
“I was about to place an order, but after reading all these reviews, I'm not going to do it anymore. I'm very disappointed, but I'll rather look for another supplier.”
“Do not ever buy from this company! I bought a lot of gifts from Snatcher for a charity Christmas event. They only delivered a portion of the order of which some of the delivered items were faulty. I am struggling for more than a month now to get the credit for the items they did not deliver. They also do not honor their commitment to collect the faulty items so I can get credit for those as well. Snatcher keep making promises and delivers nothing. They also hide behind the fact that you cannot phone them. Try the number on their website ... it just gives you a message that "due to the nature of their business they do not take calls!". I am a frequent online shopper for many years and never experienced disgusting service and dishonesty like this.”
“I ordered containers to separate my shoes, however, when I received the product it was completely different than was marketed. I informed Snatcher (spoke to Faraaz) and Faraaz informed me that the product is marketed slightly differently than the actual product. I informed him that is unacceptable as it is deceiving and unlawful. He agreed that he will refund me for the product as well as for my shipping costs as I would have to ship it back at my own costs. After their offices received the product they informed me that they will only refund me for the amount paid for the product. I have reported Snatcher to the Consumer Ombudsman.”
“The worst online shopping experience ever.Dont waste your time and money guys.You pay , get told your parcel has been despatched but never arrives and this is a month later.They are disgusting pieces of trash.Yes i will name and shame because I have lost my money.They need to be shamed on social networks as well.”
“Totally disappointed with the service! I ordered on the 26th November (Black Friday), it is now 21 of December and still haven't received any of my products that I bought as Christmas gifts. I was told that the courier truck was robbed and that a replacement package was going to be send shortly and nothing! my family is going to be left with NO PRESENTS. I am sooo disappointed with the service so far.”
“I got scammed by these scammers snatcher aka snatchurmoney. ordered items from them on the 4dec still no feedback or estimated delivery worst decision i ever made in my life do not buy from this online store you will regret it and wont ever see your money”
“Thank you everyone for your reviews. I was just about to pay for my order and decided to check for customer feedback. Now I've changed my mind thanks to you guys!”
“Products delivered is faulty. Only want to send me a coupon code for next order. Other order i am still awaiting no stock and need to change product still awaiting delivery”
“Product delivered did not match the advertised one and even varied from the box description. They refused any responsibility and would only accept it back as "unwanted" - incurring the 15% restocking fee and the cost of the return courier. Cheaper to just throw it away and never deal with them again.”
“Never buying from them again most of the items do not work or malfunction. Then you must use your own money to return items of which you are still charged 15%”
“Please don't purchase from this online store. I ordered something on 9 October 2021. Today is 29 October 2021. I just received an email to confirm that my order was delivered. I never received any items, nor did they ring the bell as instructed and nor have I been contacted. I kept emailing and you guys kept responding with apologies but it seems like nothing has been done. Apologies won't correct what has happened, actions will.”
“I used to be a big fan of snatcher and have ordered multiple times from them but I can honestly say I have had the WORST WORST service from them in the past 2 months. I say 2 months because it has almost been 2 months with trying to sort this same order out. I placed an order with multiple items in August and was forgotten by snatcher. When I emailed to follow up, the order was then dispatched but when it was delivered an item had been left out. I called to inform them of this and was told the item was meant to have been shipped separately (utter lies) and that I would be recieving it in 3 days. I waited for over a week with no feedback and when I called to enquire I was told the product that I had paid for was no longer in stock (was in stock when I ordered it 3 weeks prior). I got told I could get credit for the item or replace it. I then had back and forth communication difficulties regarding replacing the item and then placed another order for a greater amount and paid in the difference. I had to then still be the one to follow up the order as it had not been processed on snatchers side. After the 5th call to them regarding the new order I was told all the items were in stock and that I would be recieving it shortly. I recieved the package today and guess what!!!!! Another item is missing.. presumed to be out of stock...even though I was assured all the items I had paid for were in fact in stock and I would DEFINITELY be recieving them. It's been 2 months of me patiently waiting and getting empty apologies but I am still sort an item!!!!! The fault has consistently been on snatchers side and they are not doing anything to fix it. I am awaiting feedback about the new missing item but dare not hold my breath for appropriate communication as I would die! I just want what I paid for!”
“I ordered an item on 13 September, recieved and confirmation e-mail, the status on my account stays the same though "Payment received order being processed" this was on 13 September no movement on the order, when i phoned them I was now told 21 days, very bad service and a complete lack of communication. They used to be good, but something happened and I can no longer recommend them, very bad service.”
“Ordered and paid for an item on the 15th August 2021. Delivery estimate between 7-10 days. No communication since the order confirmation received. I had to follow up multiple times to find out that they don't have the item in stock (more than 10 days after payment was made). I opted for the EFT refund instead of credit, and was told that this should be processed between 7-9 days. Again, no communication forthcoming from the company. More than 10 days after being told that the refund is being processed! Stay away. I'll need to escalate this to retrieve my money that they've had in their bank accounts for the last 28 days already.”
“Ordered 2 items in June 2021. Only 1 item was delivered. No explanation why 2nd item was not delivered. Now unable to login to the site. Calls unanswered. Do not buy from this company.”
