“I bought a sweep-drag-all-in-one. The box the item was in, was open and there were dirty marks on the "broom". What a cheap product too! I immediately emailed Snatcher for a return and told them the box was open and about the dirty marks. It actually looked like it was used. I was told it came from the factory like that and I must see if the marks will come off when I wipe it with a cloth. I told them that I am no longer interested in this product. No reply to my emails after this. After 10 emails I was told to pay for the courier charges for returning the item and there's no guarantee I will be refunded the full amount. It's not the 1st time I buy from them. I am so disappointed in Snatcher that I no longer look at the emails. I will never buy from them again.”
“My complaint about Snatcher is as follows : For a simple refund its taking almost 3 weeks to appear in my cheque account Really this is ridiculous & frustrating for me to follow up after almost 10 emails. They keep on assuring me that the Refund would be done To date your promises are misleading me I really give up”
“Pathetic. Got different item that I ordered. Cheap totally different product. They offered a replacement for the correct product. Now they have to first check stock availability. Really! How can they offer a replacement if they do not have stock. I have insisted on a refund and will not rest until its done. STAY AWAY.”
“Stay away from Snatcher - you pay for items and they don't deliver - common trend. They keep your money, and all enquiries fall on deaf ears. Do not become a victim of fraud. Snatcher doesn't even deserve one star.”
“I've ordered a trolley from snatcher and were advised no longer available.
Received a voucher code UIWQK2G66 to place another order and need assistance. Nobody reply to my emails and will have no other choice to take this further or give my money back.
The worse site ever. Please contact me on 0833832429 to avoid further actions”
“Snatcher is robbing hardworking people in these hard economic times,something needs to be done how can they still be allowed to trade..all my attempts to contact them has been fruitless,they never refunded my order that they cancelled and it has been months already!”
“I’m so glad I read this before I bought something… I could’ve over looked bad service since they’re the most cost effective in the market but the receiving incorrect items and not honouring prices on the website is down right theft. And the review isn’t coming from one person… shocking!!!”
“I wish I trusted the reviews. Do NOT order from snatcher, unless you need zero customer service. They pretend to help but really all they doing is buying time. Customer service is not on their radar. What a terrible experience. I wanted to change one thing, before it even left there store, they said they cant because it was dispatched, the email I received was that they waiting for collection, not that it was collected. I can wait for the delivery... then return it at my own cost, just because no one wanted to actually walk to my box and take out 1 item. Really?????”
“Its been 2 weeks since I ordered and paid, and my order is still not even dispatched yet.
It was all sepose to be Father's day gifts!
It's Father's day... And I have no gifts! 😠”
“I placed an order and when I received the items, not only were the products a very old version the boxes were so torn that it was an embarrassment to send to anyone. I logged a request for return and was told there would be a 15% handing fee as there was nothing wrong with the product. I argued this point and was told the refund would take place. The items to be returned were collected on 3 June and I am still waiting for the refund.
I will never use Snatcher again. The experience has been unprofessional from start to finish”
“New to Snatcher and wasn't sure of its process after ordering. Order placed on the 23rd May and status hadn't changed by the time I sent my first email 3/6/2022. Response received from them 26/5/2022. 6/6/2022 I was emailed to advise that the received only 1 of the items and still awaiting my LED lamps. 6 min later I get an email they are no longer able to get x1 lamp and they would like to offer me a voucher. I sent them an email on the 7th June 9am I. How the credit process works as I am unable to find the refund process or credit as per the email. Then on the 11th June after I had sent an urgent request for a call to be made to me, I receive an email 9/6/2022 @7:34am requesting my banking details for a refund. 11/6/2022 @11:05 am I then received an email stating my details have been sent to the accounts department and refunds take 7-10 TAT. I has specifically stated that u require the refund urgently so I can source services from a different provider. Horrible service and yet verbal reviews I received were WOW.!”
“I ordered a specific compressor that was on their site, because I could get reviews on the product. They then sent me a different one that cost almost half the price. I sent photos etc to show the differences between what I paid for and what I got. They email back and say it is the same product it is correct. Now I don't even get a reply on the email and no way to call them.”
“My order was placed, paid and confirmed on 26 April 2022, the status says Paid and order in progress, however this was last updated on the same day of i.e. 26 April. Unfortunately, I also read the reviews after ordering. After reading the reviews I panicked, tried to call to find out progress on my order, and to my disappointment they do not take calls anymore. I've sent my enquiry on progress three times through their contact system and unfortunately I still did not receive feedback from them. I am now just hoping and praying that I eventually receive my order as I don't have channel anymore to contact them to find out what is happening with my order. Like I said I am just hoping and praying I receive my order. Maybe I am just panicking because the system in not being updated and I don't receive any feedback or even an acknowledgement of receipt of my communique.”
“Service is pathetic. I am not happy with all the products. The headboard does not have assembling equipment and instruction. Just Headboard and legs 🥺😩. The other products were very small and of inferior quality. I will never recommend Snatcher to anyone. I complained to the sales rep but was not assisted. Customer service is bad.”
“Terrible customer service and care. Save your money and go somewhere where the customer comes first. You will not find it with these guys.
The image advertised did not match the product description. All colours of the shoe shelf are announced with the same picture. I placed my order based on what was advertised, only to find that the picture did not match the description. Instead of admitting that the image did not match the description, all they do is blame me. The seller's responsibility is to ensure that their listing is correct, not the buyer's. When I pointed out this fault to them, they ignored that there were errors on their website. Therefore, if you are shopping on their website, you must visit other merchants to see what the product looks like.
They are not in the business of building customer loyalty. The worst online shopping experience to date.”
