“Their staff are so unhelpful and rude, their products don't work as described in the descriptions and when yiu would like to return it they make as if the customer is the problem instead of assisting you in order to return the item. They also say "FREE RETURNS" when actually they deduct 15% handling fee from your refund how insane is this. Especially when their products is faulty! Up your game.”
“Ordered 4 items, only 3 came and have not received my refund. Used the split end hair trimmer once and it snapped in half. Such bad quality! Sent photos within days of receiving the item and it breaking and no one is responding to my e-mails. Send constant reminders and I get no responses from them! Shocking service!”
“Snatcher cancelled my order and never refunded me,they are'nt replying to any of my emails or calls,please people stay away,snatcher are legal criminals.”
“Snatcher, I have never had such TERRIBLE CUSTOMER SERVICE.
Ordered 3 items and only 1 was received. I called Dawn Wing and they confirmed that Snatcher only gave one item. I have sent them around 5 emails asking for the balance of my order. 3 days ago I got an email asking what is missing and never heard from again. Terrible service!!!”
“Snatcher- What an UNPLEASURABLE experience supporting them. Nearly 2 and a half months since requesting a refund and still I HAVE NOT seen a CENT!! Multiple EMPTY promises, with emails as proof, is all they have to offer. Snatcher should reconsider their write up on their values and refund policies-you are UNACCOUNTABLE and your policies need attention as you neglect to mention the lengthy process and time it takes to refund your customers. Snatcher CLEARLY does not deem their customers as a priority. I STRONGLY RECOMMEND you rethink supporting them.”
“I bought a sweep-drag-all-in-one. The box the item was in, was open and there were dirty marks on the "broom". What a cheap product too! I immediately emailed Snatcher for a return and told them the box was open and about the dirty marks. It actually looked like it was used. I was told it came from the factory like that and I must see if the marks will come off when I wipe it with a cloth. I told them that I am no longer interested in this product. No reply to my emails after this. After 10 emails I was told to pay for the courier charges for returning the item and there's no guarantee I will be refunded the full amount. It's not the 1st time I buy from them. I am so disappointed in Snatcher that I no longer look at the emails. I will never buy from them again.”
“My complaint about Snatcher is as follows : For a simple refund its taking almost 3 weeks to appear in my cheque account Really this is ridiculous & frustrating for me to follow up after almost 10 emails. They keep on assuring me that the Refund would be done To date your promises are misleading me I really give up”
“Pathetic. Got different item that I ordered. Cheap totally different product. They offered a replacement for the correct product. Now they have to first check stock availability. Really! How can they offer a replacement if they do not have stock. I have insisted on a refund and will not rest until its done. STAY AWAY.”
“Stay away from Snatcher - you pay for items and they don't deliver - common trend. They keep your money, and all enquiries fall on deaf ears. Do not become a victim of fraud. Snatcher doesn't even deserve one star.”
“I've ordered a trolley from snatcher and were advised no longer available.
Received a voucher code UIWQK2G66 to place another order and need assistance. Nobody reply to my emails and will have no other choice to take this further or give my money back.
The worse site ever. Please contact me on 0833832429 to avoid further actions”
“Snatcher is robbing hardworking people in these hard economic times,something needs to be done how can they still be allowed to trade..all my attempts to contact them has been fruitless,they never refunded my order that they cancelled and it has been months already!”
“I’m so glad I read this before I bought something… I could’ve over looked bad service since they’re the most cost effective in the market but the receiving incorrect items and not honouring prices on the website is down right theft. And the review isn’t coming from one person… shocking!!!”
“I wish I trusted the reviews. Do NOT order from snatcher, unless you need zero customer service. They pretend to help but really all they doing is buying time. Customer service is not on their radar. What a terrible experience. I wanted to change one thing, before it even left there store, they said they cant because it was dispatched, the email I received was that they waiting for collection, not that it was collected. I can wait for the delivery... then return it at my own cost, just because no one wanted to actually walk to my box and take out 1 item. Really?????”
“Its been 2 weeks since I ordered and paid, and my order is still not even dispatched yet.
It was all sepose to be Father's day gifts!
It's Father's day... And I have no gifts! 😠”
“I placed an order and when I received the items, not only were the products a very old version the boxes were so torn that it was an embarrassment to send to anyone. I logged a request for return and was told there would be a 15% handing fee as there was nothing wrong with the product. I argued this point and was told the refund would take place. The items to be returned were collected on 3 June and I am still waiting for the refund.
I will never use Snatcher again. The experience has been unprofessional from start to finish”
“New to Snatcher and wasn't sure of its process after ordering. Order placed on the 23rd May and status hadn't changed by the time I sent my first email 3/6/2022. Response received from them 26/5/2022. 6/6/2022 I was emailed to advise that the received only 1 of the items and still awaiting my LED lamps. 6 min later I get an email they are no longer able to get x1 lamp and they would like to offer me a voucher. I sent them an email on the 7th June 9am I. How the credit process works as I am unable to find the refund process or credit as per the email. Then on the 11th June after I had sent an urgent request for a call to be made to me, I receive an email 9/6/2022 @7:34am requesting my banking details for a refund. 11/6/2022 @11:05 am I then received an email stating my details have been sent to the accounts department and refunds take 7-10 TAT. I has specifically stated that u require the refund urgently so I can source services from a different provider. Horrible service and yet verbal reviews I received were WOW.!”
“I ordered a specific compressor that was on their site, because I could get reviews on the product. They then sent me a different one that cost almost half the price. I sent photos etc to show the differences between what I paid for and what I got. They email back and say it is the same product it is correct. Now I don't even get a reply on the email and no way to call them.”
