“My order was placed, paid and confirmed on 26 April 2022, the status says Paid and order in progress, however this was last updated on the same day of i.e. 26 April. Unfortunately, I also read the reviews after ordering. After reading the reviews I panicked, tried to call to find out progress on my order, and to my disappointment they do not take calls anymore. I've sent my enquiry on progress three times through their contact system and unfortunately I still did not receive feedback from them. I am now just hoping and praying that I eventually receive my order as I don't have channel anymore to contact them to find out what is happening with my order. Like I said I am just hoping and praying I receive my order. Maybe I am just panicking because the system in not being updated and I don't receive any feedback or even an acknowledgement of receipt of my communique.”
“Service is pathetic. I am not happy with all the products. The headboard does not have assembling equipment and instruction. Just Headboard and legs 🥺😩. The other products were very small and of inferior quality. I will never recommend Snatcher to anyone. I complained to the sales rep but was not assisted. Customer service is bad.”
“Terrible customer service and care. Save your money and go somewhere where the customer comes first. You will not find it with these guys.
The image advertised did not match the product description. All colours of the shoe shelf are announced with the same picture. I placed my order based on what was advertised, only to find that the picture did not match the description. Instead of admitting that the image did not match the description, all they do is blame me. The seller's responsibility is to ensure that their listing is correct, not the buyer's. When I pointed out this fault to them, they ignored that there were errors on their website. Therefore, if you are shopping on their website, you must visit other merchants to see what the product looks like.
They are not in the business of building customer loyalty. The worst online shopping experience to date.”
“I regret buying from them. I bought 3pc luggage set and when it was deliver only 1pc was in the box and it was the smallest suitcase. I then informed them immediately and they have been throwing me from pillar to post, even asked me if the bigger suitcases are not inside the small suitcase... how on earth? They investigated and then informed that it was a packaging error on their side they did pack all if them at once and they will not be able to delivery on within 3 days. I even offered to collect the other 2 pcs myself from their warehouse and NOP. I have since returned the goods for a full cash refund and I will not give up without a fight. I am still waiting.”
“I order a item and few days later I was informed that the order cannot honour due to the incorrect price on their website. Never again. Now they want my banking details. With all this fraud I cannot give it”
“Pathetic service, they lied about not finding anyone at home when they came to deliver and on all the occasions when I got those emails I was at home waiting for them.”
“The worst service every.... Placed an order on 25 January. Received the order in three weeks. Order number as not completed. Sent pictures and details as per their request, sent additional parts of the baby's high chair but still not completed. Eventually they decided I need to return the chair which is what I did. They then advise that they cannot deliver on the compete product and I requested for a refund. That was 25 February and until today I'm awaiting the refund. So Incovenienced since my baby still doesn't have a chair and I am waiting for this money to buy a chair from Baby's R US. No communications whatsoever, they jjst quietly closed the order and changed it to fulfilled and said that I should get a rerund in 10 days from 25 February and today its been 30 days nothing... Very disappointed since it seems like their senior leader joined the conversations in one of the emails but no delivery of my refund even today 😡😡😡😡😡😡😡😡😡😡😡”
“I've used them several times and most of the times I've had to follow up with them regarding my order.
Communication with customers is pathetic and their staff make empty promises just to "keep the customer happy" at the time. It's sad as they use their names, the company requires them to be like robots, no empathy or conscience for people.
If products are not in stock be warned, they will not contact you, your order will be put off until they have all items.
I've had overseas companies deliver items quicker!
Be warned!”
“I ordered a stainless steel dish rack and a led/uv lamp for Gel nails. Got the order more than a week later. The dish rack was aluminium, and of poor quality. The lamp was not the one I ordered and cost of it was half less, but I was billed the original. Complained and was refunded the difference for the lamp, but was told to return the dish rack at my own cost, and I would be charged handling costs of 25% of the, cost!. Yet they advertise free returns. Disgusting service.”
“Wow I was about to place order, but decided id read your reviews first ... wow shocked I am ,thank goodness I did not order. #besttodoyourresearchfirst”
“company ever to order from.IIng processing since payment. No option to call anymore....just emails....have asked to cancel my order and refund my money....this is the worst. company ever to order from.I think I have been scammed.
Just refund my money!!!!!”
“I bought 2 items with snatcher on February 25 I got correspondence from them via email with a reference number next thing I know I receive another email stating one of the products was discontinued but will be replaced with something similar upon several attempts via email regarding the stuff I payed for I get Zero feedbackbut they are frequently emailing me to hear when my next purchase will be without sorting the issue at hand this will be the last time I buy anything from them, if it was up to me I wouldn't give them any stars but GOODBYE snatcher and goodbye to the money I donated to them, I say that because it doesn't look like I'm going to get what I payed for”
“How long does it take to process a purchase? the last update on my item was on the date of purchase and I can't call because the answering machine says they don't take calls due to the nature of their business. Very unbusiness -like.”
“THE WORST SERVICE I HAVE EVER RECEIVED. ORDERED AN UMBRELLA IN JANUARY, RECEIVED IT IN FEBRUARY WITH NO POLE. THEY COLLECTED THE FAULTY UMBRELLA AND TODAY THEY SAY THEY CAN'T GET THE UMBRELLA ANY LONGER. THEY OFFERED ME ANOTHER UMBRELLA AT QUARTER THE PRICE I PAID. WAITING FOR MY REFUND. WILL NEVER USE THEM EVER AGAIN. TAKEALOT ALL THE WAY.”
