Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very responsive team.”

Helpful Report

Posted 1 year ago

Dear Kirk, Thank you for your kind feedback. We strive to provide excellent customer service and we're delighted to hear that our team was responsive to your needs. Your satisfaction is important to us, and we appreciate your recognition of our efforts. If you have any further questions or require any assistance, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had bought a hose and the next month the seam came apart, called and the immediately sent me a replacement.”

Helpful Report

Posted 1 year ago

Dear Kathy, Thank you for reaching out to us. We're sorry to hear about the issue you experienced with your hose, but we're glad to know that our team was able to assist you promptly. Our goal is to ensure your satisfaction with our products, and we're happy to have sent you a replacement without delay. If you have any further questions or concerns, please don't hesitate to let us know. We're here to help and ensure that you have a positive experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Alex was very helpful and answered my questions. He walked me through resetting my device.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your message. We're delighted to hear that Alex provided you with helpful assistance and guided you through resetting your device. Our team is committed to providing excellent customer service and ensuring that your experience with our products is seamless. If you have any further questions or need any additional support, please feel free to reach out to us. We're always here to help and ensure that you have a positive experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Resolved the problem quickly with 100% satisfaction on my part”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We're thrilled to hear that we were able to resolve the problem to your complete satisfaction. Providing prompt and effective solutions is our top priority, and we're glad that we could meet your expectations. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We're always here to help and ensure that your experience with our products and services remains exceptional. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Handled my concern very quickly”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We're glad to hear that we were able to handle your concern quickly and to your satisfaction. Providing efficient and effective customer service is important to us, and we're pleased to know that we met your expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure your experience with our products and services remains positive. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great customer service. Had a warranty claim and everything is resolved in less than 5 minutes.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your feedback! We're delighted to hear that you had a great customer service experience and that your warranty claim was resolved quickly. Providing efficient and effective support is one of our top priorities, and we're glad we could assist you in a timely manner. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help and ensure your continued satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good experience”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We appreciate your feedback and are delighted to hear that you had a very good experience with us. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure a positive experience for our valued customers like you. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We're here to help and are committed to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Customer service was very helpful and solved my problem.”

Helpful Report

Posted 1 year ago

Dear Christina, Thank you for reaching out to us and sharing your positive feedback! We're delighted to hear that our customer service team was helpful in solving your problem. Providing excellent support and ensuring customer satisfaction is our top priority, and we're glad that we were able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Sales rep was great took care of my situation”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We're glad to hear that our sales representative provided you with great assistance and took care of your situation. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. If you have any further questions or require any additional assistance, please don't hesitate to contact us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful.”

Helpful Report

Posted 1 year ago

Dear Joe, Thank you for your feedback. We're glad to hear that our team was helpful in addressing your needs. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure our customers' satisfaction. If you have any further questions or require assistance, please don't hesitate to reach out to us. We're here to help. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for your feedback. We're glad to hear that you had a positive experience with our service. At Snow Joe + Sun Joe, we strive to provide excellent customer care, and we're always here to assist you with any questions or concerns you may have. If you need any further assistance in the future, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Cherry Villarin. Was amazing I had an issue with my new hose and answered a few questions and within minutes was told a replacement was being processed Thank you so much”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us. We're delighted to hear that Cherry provided you with amazing customer service and promptly resolved the issue with your new hose. We take pride in delivering exceptional support to our customers, and we're thrilled that we could assist you efficiently. Your satisfaction is our top priority, and we're glad we could address your concerns and provide a replacement for your hose. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you again for the stellar service.”

Helpful Report

Posted 1 year ago

Dear Shane, You're most welcome! We're glad to hear that you're satisfied with the stellar service you received from Snow Joe + Sun Joe. Providing exceptional customer service is our top priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that your experience with our products and services remains top-notch. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My first purchase failed as the hose started leaking after a few usage. I contacted Snow Joe and Christian handled my case very smoothly. I have received my new hose yesterday and so far so good.”

Helpful Report

Posted 1 year ago

Dear Keyvan, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with your initial hose purchase, but we are glad to hear that Christian was able to assist you and provide a smooth resolution to the issue. We understand the importance of having a reliable product, and we strive to ensure that our customers are satisfied with their purchases. We're happy to know that you have received your new hose and that it is working well for you so far. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are here to help and are committed to providing you with excellent customer service. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My problem was solved and all my questions were answered with courtesy and respect.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback. We are delighted to hear that we were able to solve your problem and address all your questions with courtesy and respect. At Snow Joe + Sun Joe, we prioritize providing excellent customer service and ensuring that our valued customers have a positive experience. We are committed to resolving any issues or inquiries you may have and ensuring your satisfaction. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are here to help and are dedicated to meeting your needs. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Talked to Mel and he walked me through the issue. Very courteous and helpful.”

Helpful Report

Posted 1 year ago

Dear Jim, Thank you for reaching out to us and sharing your positive experience with Mel. We are pleased to hear that he provided you with courteous and helpful assistance in addressing the issue you encountered. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers receive the support they need. We understand the importance of resolving issues promptly and with care, and we are glad that Mel was able to assist you effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We are here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The Aqua Joe hose failed after 2 months. The service department was terrific to deal with and a replacement hose was on the way within 2 days.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you for reaching out to us and sharing your feedback. We are sorry to hear that your Aqua Joe hose failed after just two months of use. However, we are glad to know that our service department was able to assist you promptly and provide a replacement hose within two days. We strive to deliver products of the highest quality and stand behind our warranty. We understand that issues can occur, but we are committed to resolving them quickly and efficiently to ensure customer satisfaction. We appreciate your positive comments about our service department, and we will pass on your compliments to them. Your satisfaction is our top priority, and we are here to help if you have any further questions or concerns. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer service”

Helpful Report

Posted 1 year ago

Dear Caleb, Thank you for your kind feedback! We are delighted to hear that you had an excellent customer service experience with us. Providing top-notch customer service is one of our priorities, and we are thrilled to know that we met your expectations. We strive to ensure that our customers receive the support they need and have a positive experience with our products and services. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with a garden hose that I bought and you guys replaced it......no questions asked. You guys rock!!!”

Helpful Report

Posted 1 year ago

Dear Barry, Thank you for reaching out to us and sharing your positive experience with our customer service team. We are thrilled to hear that we were able to promptly address your issue with the garden hose and provide a replacement without any hassle. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers are satisfied with their purchases. We are glad that we could meet your expectations and resolve the issue to your satisfaction. If you have any further questions or need assistance in the future, please feel free to reach out to us. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Resolved my issue with the suddenly leaking fiber-covered hose. I have a number of their items. satisfaction guaranteed”

Helpful Report

Posted 1 year ago

Dear Janine, Thank you for contacting us regarding the issue with your fiber-covered hose. We're pleased to hear that we were able to resolve the problem and address the sudden leakage. At Snow Joe + Sun Joe, we take pride in providing products that meet our customers' expectations. We're glad that we were able to ensure your satisfaction with our resolution. We value your continued support and appreciate your trust in our brand. If you have any further questions or need assistance with any of our other products, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

Shop Joe is rated 4.6 based on 1,247 reviews