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Shop Joe Reviews

4.6 Rating 1,247 Reviews
90 %
of reviewers recommend Shop Joe
Company Reviews Questions Metrics
4.6
Based on 1,247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Great customer service!”
Helpful Report
Posted 1 year ago
Dear Paula, Thank you for your kind words and positive feedback about our customer service. We're thrilled to hear that you had a great experience with us! At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers have a positive experience throughout their journey with our products. Your satisfaction is our top priority, and we are delighted to know that we met your expectations. If you have any further questions, or concerns, or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Valued Customer
Verified Buyer
“I was heard, listened to, and provided with a solution promptly and courteously.”
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for sharing your positive experience with us. We're delighted to hear that our team was attentive, listened to your concerns, and promptly provided you with a solution. At Snow Joe + Sun Joe, we value our customers and strive to deliver excellent service. We're glad that we could meet your expectations and resolve your issue in a timely and courteous manner. If you ever have any further questions or need any assistance in the future, please feel free to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Jill
Verified Buyer
“Mel was so helpful! My hose burst and there were no questions other than identifying the item and the date of purchase to verify a warranty. My new hose is on its way!”
Helpful Report
Posted 1 year ago
Dear Jill, Thank you for taking the time to share your positive experience with our team. We're thrilled to hear that our team was able to assist you promptly and efficiently. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and providing excellent customer service. We're glad to hear that the warranty process was seamless for you and that a replacement hose is already on its way. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your recommendation. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Leslie Alexander
Verified Buyer
“Alexander was helpful and informative. It was a pleasure working with him.”
Helpful Report
Posted 1 year ago
Dear Leslie, Thank you for sharing your positive experience with Alexander from our team. We're delighted to hear that he was able to assist you and provide helpful and informative support. At Snow Joe + Sun Joe, we strive to ensure that our customers receive the best possible service, and we're glad to hear that your interaction with Alexander was a pleasure. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Homer Puckett
Verified Buyer
“Truly Professional demeanor exhibited throughout the process.”
Helpful Report
Posted 1 year ago
Dear Homer, Thank you for taking the time to leave a review and for your kind words about our professional demeanor. We're delighted to hear that you had a positive experience with our team. At Snow Joe + Sun Joe, we strive to provide the highest level of professionalism in all our interactions. We understand the importance of delivering exceptional customer service and ensuring a smooth and satisfactory experience for our valued customers like you. Your feedback is greatly appreciated, and we're grateful to have had the opportunity to assist you. If you have any further questions or need any additional support, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Caryol Smith
Verified Buyer
“I called Aqua Joe for assistance in printing a label to return a defective hose. Romel, who took my call, was extremely polite and informed me it would not be necessary for a return to receive a replacement hose. The company stands behind its products. Very cool!”
Helpful Report
Posted 1 year ago
Dear Cayrol, Thank you for sharing your positive experience with Aqua Joe and our customer service representative, Romel. We're glad to hear that Romel provided you with excellent assistance and resolved your issue promptly. At Snow Joe + Sun Joe, we take pride in standing behind our products and ensuring customer satisfaction. We strive to make the warranty process as hassle-free as possible, and we're glad to hear that you found it convenient to receive a replacement hose without the need for a return. Your feedback is greatly appreciated, and we're pleased to have you as a satisfied customer. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you for choosing Aqua Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Debra Cadwell
Verified Buyer
“knowledgeable, friendly, supprtive”
Helpful Report
Posted 1 year ago
Dear Debra, Thank you for your feedback! We're delighted to hear that our team provided you with a knowledgeable, friendly, and supportive experience. At Snow Joe + Sun Joe, we pride ourselves on having a team that is not only well-informed and skilled but also dedicated to providing excellent customer service. We strive to assist our customers in the best possible way, addressing their questions and concerns with expertise and a friendly attitude. Your satisfaction is our priority, and we appreciate your recognition of our efforts. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Wade
Verified Buyer
“Your customer Rep was very professional and accommodating... I am a forever customer and will always recommend your company. Thank You”
Helpful Report
Posted 1 year ago
Dear Wade, Thank you for your wonderful feedback! We're thrilled to hear that our customer representative provided you with a professional and accommodating experience. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and make sure our customers feel valued and satisfied. We appreciate your loyalty and support as a forever customer, and we're grateful for your willingness to recommend our company to others. If you ever need any assistance or have any further questions or concerns, please don't hesitate to reach out. We're here to help! Thank you again for your kind words and for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
George Meredith
Verified Buyer
“Helped me with my issues. Pleasant to talk with.”
Helpful Report
Posted 1 year ago
Dear George, Thank you for your kind feedback regarding the assistance you received from our team. We're thrilled to hear that we were able to help you with your issues and that you found our team pleasant to talk with. At Snow Joe + Sun Joe, we strive to provide excellent customer service and support. Your satisfaction is our top priority, and we're glad we could assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your recommendation. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“You have a very good product and a very good representative that assisted me. Thank you.”
Helpful Report
Posted 1 year ago
Dear Henry, Thank you for your kind words and for choosing Snow Joe + Sun Joe. We're glad to hear that you are pleased with our product and the assistance provided by our representative. We take great pride in offering high-quality products and delivering exceptional customer service. Your satisfaction is our top priority, and we're glad to know that we met your expectations. If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thank you for your support and for being a valued customer. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“The issue was resolved quickly and satisfactorily.”
Helpful Report
Posted 1 year ago
Dear Steven, Thank you for taking the time to leave a review. We're pleased to hear that we were able to resolve the issue to your satisfaction. At Snow Joe + Sun Joe, we strive to provide quick and effective solutions to any concerns our customers may have. Your feedback is valuable to us as it helps us continuously improve our products and services. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Marrianne Griffin
Verified Buyer
“Fabulous representatives . Kind patient and knowledgeable. Let me know when product would arrive”
Helpful Report
Posted 1 year ago
Dear Marrianne, Thank you for your wonderful review! We're thrilled to hear that our representatives provided you with a fabulous experience. At Snow Joe + Sun Joe, we strive to have a team that is kind, patient, and knowledgeable to ensure that our customers receive the best possible assistance. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Donna Vinson
Verified Buyer
“I bought one of your hoses in early May. Last week it split and began to leak about 3' from the wand. I have been using it until my replacement came and on Monday it split again about 1 1/2' from the wand. I called your customer service after the first split and Alexander was very helpful and sent me a replacement hose which I received this afternoon. Your customer service is excellent. I wish I could say the same about your hose.”
Helpful Report
Posted 1 year ago
Dear Donna, Thank you for reaching out to us and sharing your experience. We're sorry to hear about the issues you encountered with our hose, and we apologize for any inconvenience caused. We're glad to hear that Alexander from our customer service team was able to assist you and promptly send you a replacement hose. Our goal is to provide excellent customer service and ensure that our customers are satisfied with their purchases. We take your feedback regarding the durability of our hose seriously and will pass it along to our product development team for further review. We're constantly working to improve the quality of our products and your feedback helps us in that process. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Robert Berg
Verified Buyer
“Joan was very helpful and arranged-shipment of the part I needed.”
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for taking the time to share your positive experience with our customer service representative, Joan. We're delighted to hear that Joan provided helpful assistance and arranged the shipment of the part you needed. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. We're glad to know that Joan was able to assist you effectively and make the process smooth for you. If you have any further questions or need any additional support, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“Customer service (Christian) was prompt and easy to deal with. Received my replacement hose within a week of contacting Snow Joe. However, it seems that the hose leaking might be a common problem and I am hoping this isn't a quality issue.”
Helpful Report
Posted 1 year ago
Dear Rona, Thank you for sharing your feedback regarding your experience with our customer service representative, Christian. We're glad to hear that Christian provided prompt and easy assistance and that you received your replacement hose within a week of contacting us. We appreciate your concern about the hose leaking issue. While we strive to maintain the highest quality standards for our products, occasional issues may arise. Rest assured, we take customer feedback seriously and continuously work to improve our products. If you encounter any further issues with your replacement hose or have any other questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe, and we value your support. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
James Wood
Verified Buyer
“They got me a new hose in no time, thanks guys!”
Helpful Report
Posted 1 year ago
Dear James, Thank you for sharing your positive experience with us. We are delighted to hear that we were able to provide you with a new hose promptly. At Snow Joe + Sun Joe, we take pride in our commitment to customer satisfaction, and we are glad that we could meet your expectations. Our team works diligently to ensure that our customers receive the support they need in a timely manner. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help and provide you with the best possible service. Thank you once again for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Barbara
Verified Buyer
“Marvin was very respectful and went above and beyond to resolve my issue.”
Helpful Report
Posted 1 year ago
Dear Barbara, Thank you for taking the time to share your positive experience with Marvin from our customer service team. We greatly appreciate your kind words and feedback. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we are thrilled to hear that Marvin went above and beyond to resolve your issue. We take pride in our dedicated team members who are committed to ensuring customer satisfaction. We will make sure to recognize Marvin for his outstanding service and dedication to assisting you. Your satisfaction is our top priority, and we are glad that Marvin was able to exceed your expectations. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and provide ongoing support. Once again, we appreciate your feedback and thank you for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Tuwanna Rico
Verified Buyer
“I purchased a AquaJoe fiber jacket hose from Walmart had to exchange it 4 times so I called customer service a very polite young man took care of me.. He is sending me a replacement hose. Will update once I have it.. thank you”
Helpful Report
Posted 1 year ago
Dear Tuwanna, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your AquaJoe fiber jacket hose, but we are glad to hear that our customer service representative was able to assist you in finding a solution. We appreciate your patience and understanding throughout the exchange process. Your satisfaction is important to us, and we are committed to ensuring that you receive a replacement hose that meets your expectations. Please feel free to reach out to us if you have any further questions or need any assistance. We are here to help and ensure that you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe, and we look forward to providing you with a reliable and durable hose. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
William Fuentes
Verified Buyer
“The person that took my call was knowledgeable and polite.”
Helpful Report
Posted 1 year ago
Dear William, Thank you for taking the time to leave us a review. We're delighted to hear that the person who assisted you during your call was knowledgeable and polite. Providing exceptional customer service is one of our top priorities, and we're thrilled that our representative met your expectations. At Snow Joe + Sun Joe, we strive to ensure that our team members are well-informed and courteous to provide the best possible assistance to our customers. Your positive feedback is greatly appreciated and will be shared with our team. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to help and are committed to ensuring your satisfaction with our products and services. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Anonymous
Verified Buyer
“Your rep was extremely good. Your product was so so. Again your representative. Was first class.”
Helpful Report
Posted 1 year ago
Dear Walter, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our representative and are pleased to hear that they provided you with excellent service. We strive to ensure that our representatives are knowledgeable, helpful, and professional in assisting our customers. We value your feedback and take it seriously as we continuously work towards improving our products and providing the best possible experience for our customers. If you have any specific concerns or suggestions regarding our product, we would appreciate hearing more details so that we can address them accordingly. Your feedback is valuable to us as we strive to meet and exceed customer expectations. Once again, we appreciate your positive feedback about our representative, and we will continue to deliver first-class service to all our customers. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help. Best regards, Snow Joe + Sun Joe Customer Care
Posted 1 year ago
Shop Joe is rated 4.6 based on 1,247 reviews
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