Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

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Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good experience with your representative. Everything has been taken care of, much to my satisfaction. The only negative thing I have to say is that I have written a review three or four times and I keep getting asked for another review. I think what I’ve already submitted should suffice. It was my pleasure doing business with SonJoe.”

Helpful Report

Posted 1 year ago

Dear Joan, Thank you for sharing your positive experience with our representative. We're glad to hear that everything has been taken care of to your satisfaction. Providing excellent service is our priority, and we're thrilled that we were able to meet your expectations. We apologize for any inconvenience caused by the repeated review requests. Your feedback has been duly noted, and we will address this matter internally to ensure a smoother experience for our valued customers in the future. We appreciate your patience and understanding throughout the process, and we're delighted that you had a pleasant experience doing business with Snow Joe + Sun Joe. Your satisfaction is important to us, and we're grateful for your support and feedback. If you ever have any further questions or need assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“The customer care service representative, who helped me it was very helpful and solve my problem.”

Helpful Report

Posted 1 year ago

Dear Carlos, Thank you for taking the time to leave us a positive review. We're delighted to hear that our customer care service representative was helpful in addressing and resolving your issue. Providing excellent support and solving our customers' problems is our priority, and we're glad we could assist you effectively. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that each interaction with our team is positive and helpful. Your satisfaction is important to us, and we're pleased that we were able to meet your expectations. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Our dedicated customer care team is always ready to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and value your business. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I purchased two Snow Joe 100 ft hoses because I had bad luck with the expanding type hoses. The Snow Joe hoses are a nice compromise between the heavy, awkward traditional hoses and the expanding kind. I have been happy with them but one split at a seam. The customer support process at Snow Joe has been outstanding. Registration is easy and they sent me a new hose without red tape.”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for sharing your positive experience with Snow Joe + Sun Joe. We're glad to hear that our hoses have provided a convenient and satisfactory solution for your watering needs. We're sorry to hear about the issue you encountered with one of the hoses splitting at a seam. However, we're delighted that our customer support process exceeded your expectations. We strive to provide outstanding support to our valued customers, and it's rewarding to know that our registration process was easy and that we promptly resolved the issue by sending you a new hose. At Snow Joe + Sun Joe, we take pride in offering high-quality products backed by excellent customer service. Your satisfaction is our top priority, and we're pleased that we were able to assist you efficiently and effectively. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to our customer care team. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your feedback and look forward to serving you again. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“First class service but the hose fitting on the impulse sprinkler stand constantly strips”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you for taking the time to provide feedback on your experience with our product and service. We're delighted to hear that you found our service to be first class. However, we apologize for the issue you encountered with the hose fitting on the impulse sprinkler stand. We understand how frustrating it can be when a product does not meet your expectations. Our team is committed to providing durable and high-quality products, and we apologize for any inconvenience caused by the stripping hose fitting. We value your feedback and will use it to improve our products and provide a better experience for all our customers. Thank you for choosing Snow Joe + Sun Joe. We look forward to resolving this matter for you and ensuring your satisfaction. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had a problem with a trimmer, one of the plastic internal gears broke. Contacted company and in a matter of a few days got a reply. Then arrangements were made to return defective item and to receive a replacement. Replacement arrived and all is good”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for sharing your experience with us. We apologize for the issue you encountered with your trimmer, but we're glad to hear that our team was able to assist you promptly and resolve the problem. We understand the importance of providing efficient and reliable customer service, and we appreciate your patience throughout the process. It's great to know that arrangements were made for the return of the defective item and that you received a replacement in a timely manner. We value your satisfaction and strive to ensure that our customers have a positive experience with our products. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your support. We hope the replacement trimmer serves you well and meets your expectations. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They sent a replacement oscillating sprinkler for one I bought that stopped oscillating after a few uses.”

Helpful Report

Posted 1 year ago

Dear Jeff, Thank you for taking the time to leave a review. We're sorry to hear that your oscillating sprinkler stopped oscillating after only a few uses. We understand how frustrating this can be, and we apologize for any inconvenience caused. We're glad to hear that our team was able to assist you by sending a replacement oscillating sprinkler. Our goal is to ensure that our customers have a positive experience with our products, and we appreciate your patience and understanding during the resolution process. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help and ensure that you are fully satisfied with your Snow Joe + Sun Joe product. Thank you for choosing our brand, and we appreciate your support. We hope the replacement oscillating sprinkler performs as expected and meets your needs. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They were wonderful fixed my problem in three days. Great company.”

Helpful Report

Posted 1 year ago

Dear Harriett, Thank you for your review and for sharing your positive experience with us. We're thrilled to hear that we were able to quickly and effectively resolve your issue within three days. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service and ensuring that our customers' needs are met promptly. We're glad to know that we were able to meet your expectations and deliver a solution to your satisfaction. We appreciate your kind words about our company. We strive to maintain the highest standards of quality and customer care, and your feedback encourages us to continue our efforts. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're always here to help. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great service from Romel Mendoza :)”

Helpful Report

Posted 1 year ago

Dear Jim, Thank you for sharing your positive experience with our customer service representative, Romel Mendoza. We're thrilled to hear that Romel provided you with great service and made your experience prompt and easy. We understand the importance of efficient and helpful customer service, and we're glad that Romel was able to meet your expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We value your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very responsive and helpful. GrrT customer service .”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to share your positive experience with our customer service representative, Christian. We're thrilled to hear that Christian provided prompt and helpful assistance and that you received your replacement hose smoothly. At Snow Joe + Sun Joe, we strive to deliver excellent customer service and ensure that our customers' needs are met promptly and efficiently. We appreciate your kind words and are glad to have provided you with a great customer service experience. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My water unexpectantly began leaking badly at the connection to the faucet (underneath the blue rubber). When I asked for a replacement, all I had to do was provide pictures. I immediately received my replacement and my warranty is still good. Service was fast and polite and I received my new water hose just days later. THANK YOU!!!”

Helpful Report

Posted 2 years ago

Dear Sheila, Thank you for sharing your positive experience with our customer service team. We're sorry to hear about the issue you encountered with your water hose, but we're glad to know that our team was able to provide a quick and satisfactory resolution. At Snow Joe + Sun Joe, we understand the importance of efficient and hassle-free customer service. We appreciate your cooperation in providing the necessary pictures for the replacement process, and we're pleased to hear that you received your new water hose promptly. We value your satisfaction, and we're grateful for your trust in our warranty policy. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe products. We look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Quick easy warranty response. Excellent service.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for sharing your positive experience with our warranty service. We are delighted to hear that your warranty claim was handled quickly and efficiently, providing you with excellent service. At Snow Joe + Sun Joe, we strive to make the warranty process as smooth and hassle-free as possible for our valued customers. Your satisfaction is our top priority, and we are committed to delivering prompt and reliable support whenever it's needed. We appreciate your feedback and thank you for choosing our products. If you have any further questions or require assistance in the future, please don't hesitate to reach out to our customer care team. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Sunjoe snowjoe Very honorable customer service..they care about their customers...and they honor their product warranty better than any American made company....HATS OFF TO THEIR CUSTOMER SUPPORT TEAM!!!”

Helpful Report

Posted 2 years ago

Dear Austin, Thank you for your kind words and positive feedback! We're happy to hear that you had a great experience with our customer service team. At Snow Joe + Sun Joe, we take pride in providing excellent support to our customers and honoring our product warranty commitments. Your satisfaction is our top priority, and we're delighted to know that our efforts have met your expectations. If you ever need further assistance or have any questions, please feel free to reach out to us. We're here to help! Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I bought several of the Sprinklers for a couple houses and 2 of them quit working. The Customer service rep was terrific and they replaced both of my sprinklers without hesitation. Great Company!!!”

Helpful Report

Posted 2 years ago

Dear Ken, Thank you for taking the time to share your experience with us. We're thrilled to hear that you are satisfied with our customer service and that our team was able to assist you promptly with the issues you encountered with your sprinklers. At Snow Joe + Sun Joe, we strive to provide excellent customer service and stand behind the quality of our products. We're glad to hear that our representative was able to help you and that we were able to replace your malfunctioning sprinklers without hesitation. We appreciate your kind words and your support. If you have any further questions or need any assistance in the future, please feel free to reach out to us. We're here to ensure that you have a positive experience with our products and services. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Warranty claim handled quickly and easily.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive feedback regarding the handling of your warranty claim. We're delighted to hear that our team was able to assist you promptly and make the process easy for you. At Snow Joe + Sun Joe, we value our customers and their satisfaction is our top priority. We're glad that we could meet your expectations in this regard. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Currently own two Snow Joe products. Both are great. Had an issue with the most recent purchase, and contacted Snow Joe asking about replacement parts. The customer service was excellent. Went above and beyond to understand my issues and the staff were thoroughly professional throughout. With customer service like this backing up their products I would definitely purchase from them again.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for sharing your positive experience with us. We are thrilled to hear that you currently own two Snow Joe products and that both have been great for you. We appreciate your trust in our brand. We apologize for the issue you encountered with your most recent purchase, but we are glad that our customer service team was able to provide excellent assistance. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service, and we are delighted that our team went above and beyond to understand your concerns and provide professional support. Your kind words about our staff's professionalism and dedication mean a lot to us. We value your satisfaction and are committed to ensuring that our customers have a positive experience with our products and services. If you have any further questions or need any additional support, please do not hesitate to reach out to us. We are here to help and look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I missed something in my instructions on my new pressure washer and damaged the unit. I decided to call and see what I needed to do to fix the unit and they kindly replaced the unit with a new one!”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you for reaching out to us and sharing your experience. We're sorry to hear about the issue you encountered with your new pressure washer, but we're glad that our customer service team was able to assist you and provide a solution. We strive to provide excellent customer service and ensure our customers have a positive experience with our products. We appreciate your understanding and cooperation in reaching out to us when you realized there was an issue. We're delighted to inform you that we have processed a replacement for your damaged unit, and a new pressure washer will be sent to you. We hope this resolves the problem and allows you to continue using our product without any inconvenience. If you have any further questions or need any assistance, please don't hesitate to contact us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“When we had problems getting our Sun Joe to use the soap, the person from Sun Joe was more than helpful. Since it was still under warranty, they sent us a replacement as soon as we returned the old one. Very pleased. Thank you”

Helpful Report

Posted 2 years ago

Dear Frank, Thank you for sharing your positive experience with our Sun Joe customer service team. We're delighted to hear that we were able to assist you promptly and provide a satisfactory solution to the problem you encountered with your Sun Joe product. We always strive to ensure customer satisfaction, and it's great to know that you were pleased with the support you received. Sending you a replacement under warranty after returning the faulty unit is part of our commitment to providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your feedback. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“My hose got a leak and I called and they replaced it. Very good customer service. They sent a new hose in less than a week. Would definitely recommend this company.”

Helpful Report

Posted 2 years ago

Dear Phyllis, Thank you for taking the time to share your positive experience with our customer service team. We're thrilled to hear that you were satisfied with the assistance you received when your hose developed a leak. It's great to know that we were able to promptly address your issue and send you a replacement hose in a timely manner. We appreciate your recommendation and the trust you have placed in our company. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“HI sorry to see the hose leak, i spoke to customer care, ask me for picture, with less tha a week i received the new hose, great service, stand behind product , need more good people like snow Joe”

Helpful Report

Posted 2 years ago

Dear Haniff, Thank you for sharing your positive experience with our customer care team. We apologize for the inconvenience caused by the hose leak, but we're glad to hear that our team was able to promptly assist you. Our goal at Snow Joe + Sun Joe is to provide excellent customer service and stand behind our products. We appreciate your patience in providing the requested pictures, which allowed us to quickly address the issue and send you a replacement hose within a week. We value your kind words and feedback, and we're committed to continuing to provide the best possible service to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I purchased an SPX3000 pressure washer in October, 2022. It recently stopped working. I contacted Sun Joe for customer support. The response was probably the best I have ever experienced. The short version is they paid the shipping cost to return it, and then sent me a brand new unit! I couldn't be more a more satisfied customer.”

Helpful Report

Posted 2 years ago

Dear Ronald, Thank you for taking the time to share your positive experience with our customer support team. We're thrilled to hear that we were able to provide you with outstanding service and resolve the issue with your SPX3000 pressure washer. At Snow Joe + Sun Joe, we strive to ensure customer satisfaction, and we're delighted that our team went above and beyond to assist you. It's great to know that we were able to arrange the return and swiftly send you a brand-new unit at no additional cost. Your satisfaction is our top priority, and we're grateful for your kind words and recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thank you for choosing Snow Joe + Sun Joe. We appreciate your support. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,247 reviews