Login
Start Free Trial Are you a business? Click Here

Shop Joe Reviews

4.6 Rating 1,247 Reviews
90 %
of reviewers recommend Shop Joe
Company Reviews Questions Metrics
4.6
Based on 1,247 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Shop Joe Reviews
Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Write Your review

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Patrick
Verified Buyer
“Very very good...pat”
Helpful Report
Posted 2 years ago
Dear Patrick, Thank you for your feedback! We're delighted to hear that you had a very good experience with us. Your satisfaction is our top priority, and we're committed to providing excellent customer care. If you have any questions or need further assistance, please feel free to reach out. We're always here to help. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Brian
Verified Buyer
“Work well with me to get replacement. Fasr service. Thank you.”
Helpful Report
Posted 2 years ago
Dear Brian, Thank you for your kind words! We're thrilled to hear that we were able to work well with you to get a replacement and that you experienced fast service. Providing efficient and effective solutions is what we strive for. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We're here to help! Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
James
Verified Buyer
“My hose sprung a leak after a year of use. No questions asked, they sent replacement”
Helpful Report
Posted 2 years ago
Dear James, Thank you for sharing your positive experience with us. We are glad to hear that when your hose sprung a leak after a year of use, we promptly provided you with a replacement without any hassle. At Snow Joe + Sun Joe, we understand the importance of standing behind our products and ensuring customer satisfaction. We strive to make the warranty process as seamless as possible, and it is gratifying to know that we were able to assist you without any questions asked. Your feedback motivates us to continue delivering excellent service and high-quality products. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to help. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Fernando
Verified Buyer
“I had a problem with your air compressor but spoke with your customer service and got it all resolved. Sending it back and they are replacing it.”
Helpful Report
Posted 2 years ago
Dear Fernando, Thank you for sharing your feedback with us. We are sorry to hear that you encountered a problem with your air compressor, but we are pleased to know that our customer service team was able to assist you and resolve the issue. We strive to provide prompt and effective solutions for our customers, and we are glad that we could arrange for the return of the defective unit and provide a replacement for you. Ensuring your satisfaction is important to us, and we appreciate your patience and cooperation throughout the process. If you have any further questions or need any additional assistance, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive experience with our products. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Sandy
Verified Buyer
“Support team members that I dealt with were all outstanding. The dethatcher I got to replace the one that malfunctioned worked as it was supposed to, and as far as the thatch it pulled out, the volume exceeded my expectations. For some reason since using it, in days that followed- the lawn has turned brown as if in dormancy or dying. I don't see this happening to neighbors surrounding me.”
Helpful Report
Posted 2 years ago
Dear Sandy, Thank you for sharing your experience with our support team and your satisfaction with the replacement detatcher. However, we understand your concerns regarding the change in the appearance of your lawn following its use. While it is not uncommon for lawns to experience temporary discoloration after dethatching, we want to ensure that we address your concerns appropriately. We appreciate your feedback and the opportunity to improve our products and services. Your satisfaction is important to us, and we are here to support you in achieving a healthy and vibrant lawn. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Greg
Verified Buyer
“Language barrier was a bit frustrating. Hold times were quite long. Took more than one call to resolve. Incorrect shipping tracking info was first given. But, the warranty was more than fairly honored and I am pleased, especially if I can keep this replacement unit running.”
Helpful Report
Posted 2 years ago
Dear Greg, Thank you for sharing your feedback with us. We apologize for any frustration you experienced due to the language barrier and long hold times during your calls. We understand how important it is to provide efficient and effective customer support, and we apologize for any inconvenience caused. We also apologize for the incorrect shipping tracking information initially provided to you. However, we are pleased to hear that despite these challenges, we were able to honor your warranty in a fair manner. Your satisfaction is our priority, and we are delighted that you are pleased with the resolution. We hope that the replacement unit performs to your expectations, and we are here to assist you if any further support is needed. We appreciate your patience and understanding throughout this process. We take your feedback seriously and will use it to improve our services and address the areas that need attention. If you have any additional questions or concerns, please do not hesitate to reach out to us. We are committed to ensuring your satisfaction and providing the support you need. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Elicia
Verified Buyer
“Made the exchange easy”
Helpful Report
Posted 2 years ago
Dear Elicia, Thank you for your message. We're glad to hear that we were able to make the exchange process easy for you. At Snow Joe + Sun Joe, we strive to provide seamless and hassle-free customer experiences. We understand the importance of ensuring a smooth exchange process, and we're delighted that we could meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to prioritize customer satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Edward
Verified Buyer
“I had a spx4003ult pressure washer that developed a leak. The coverage under warranty went quite smoothly. I received the new unit today and setup was exceptionally easy. The problem came when I went to run the unit. It only spurted about a pint of water and quit. I check everything took it apart and reassembled. I did this three times, on the third attempt it "popped" and now seems to be working. I have not used it on a project yet. What is my warranty on this unit and with this scenario do give extra time on the warranty? Let me know Ed”
Helpful Report
Posted 2 years ago
Dear Ed, Thank you for reaching out to us regarding the issues you experienced with your pressure washer. We apologize for any inconvenience caused, and we're here to assist you. Regarding the warranty on your unit, our standard warranty covers defects in materials and workmanship for a specific period. However, since you've encountered difficulties with the initial setup and operation of the replacement unit, we understand your concerns and are willing to provide additional support when you need it. You can give us a call or send us an email regarding the issue and we will promptly review your case to ensure that you receive the necessary support and assistance. To answer the warranty period, please know that we base the warranty on the original purchase. I hope this answer provides you with additional information. Thank you for choosing Snow Joe + Sun Joe. We appreciate your understanding, and we're committed to resolving this matter to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Anonymous
Verified Buyer
“Was not happy with the product at all but the customer service was excellent.”
Helpful Report
Posted 2 years ago
Dear Valued Customer, Thank you for reaching out to us. We're sorry to hear that you were not happy with the product, but we're glad to hear that our customer service was able to provide excellent assistance. At Snow Joe + Sun Joe, we take pride in delivering high-quality products and ensuring customer satisfaction. We appreciate your feedback and want to make sure that you're fully supported. If there's anything else we can do to address your concerns or provide further assistance, please don't hesitate to let us know. We value your business and are committed to resolving any issues you may have. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support, and we'll continue to work hard to improve our products and services. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Peggy
Verified Buyer
“I m getting a replacement hose”
Helpful Report
Posted 2 years ago
Dear Peggy, Thank you for reaching out to us. We're glad to hear that you're getting a replacement hose. We strive to provide prompt solutions to any issues our customers may encounter, and we're committed to ensuring your satisfaction. If you have any further questions or need assistance with your replacement hose or any other product, please feel free to contact us. We're here to help and make sure you have a positive experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Sandy
Verified Buyer
“Excellent customer service! Friendly, helpful rep. I received my replacement the very next day.”
Helpful Report
Posted 2 years ago
Dear Sandy, Thank you for your kind words and positive feedback! We are delighted to hear that you had an excellent customer service experience with us. Providing friendly and helpful assistance is one of our top priorities. We understand the importance of timely replacements, and we're glad to hear that you received your replacement the very next day. Our team works diligently to ensure quick and efficient resolution of any issues our customers may encounter. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
John Orr
Verified Buyer
“I was please to see Sun Joe stand behind there products. Thank you for replacing the hose and battery. You guys are fantastic John”
Helpful Report
Posted 2 years ago
Dear John, Thank you for your kind words! We are thrilled to hear that you are pleased with our commitment to standing behind our products. It's our priority to ensure that our customers receive the best possible service and support. We're glad we were able to resolve the issue with your hose and battery by providing replacements. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure that you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Kalyandrug
Verified Buyer
“good technical support”
Helpful Report
Posted 2 years ago
Dear Ramesh, Thank you for your feedback! We're delighted to hear that you had a positive experience with our technical support team. Providing excellent technical assistance is a priority for us, and we're glad to know that we met your expectations. If you have any more questions or need further assistance, please feel free to reach out to us. We're here to help and ensure that you have a seamless and satisfying experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Bob Lavers
Verified Buyer
“I so appreciate you r Attention to my family’s needs I do appreciate your attention too. My family’s property.”
Helpful Report
Posted 2 years ago
Dear Bob, Thank you for taking the time to share your kind words. We are thrilled to hear that you appreciate our attention to your family's needs and property. At Snow Joe + Sun Joe, we strive to provide personalized care and ensure that our customers' needs are met to the best of our abilities. Your satisfaction is of utmost importance to us, and we are glad to know that we have been successful in meeting your expectations. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out to us. We are always here to help. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Roger Richardson
Verified Buyer
“Great customer care!!”
Helpful Report
Posted 2 years ago
Dear Roger, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer care team. Providing excellent service and support is a top priority for us, and it's always rewarding to receive positive feedback from satisfied customers like you. If there's anything else we can assist you with or if you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and ensure your continued satisfaction. Thank you for choosing Snow Joe + Sun Joe. We truly appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Darryl Elliot
Verified Buyer
“It took a lot longer to get my replacement hose than expected but the customer service agent upgraded my replacement to a much more durable hose. I’m very pleasantly impressed and pleased.”
Helpful Report
Posted 2 years ago
Dear Darryl, Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience caused by the delay in receiving your replacement hose. However, we're pleased to hear that our customer service agent was able to assist you and provide a resolution that exceeded your expectations. We understand the importance of timely service and aim to fulfill replacements as quickly as possible. While we regret the delay, we're glad to hear that our agent made up for it by upgrading your replacement hose to a more durable option. Our goal is to ensure your satisfaction and provide you with a high-quality product that meets your needs. We appreciate your understanding during the process, and we're thrilled to know that our efforts to address the issue left you pleasantly impressed. If you have any further questions or need any assistance, please don't hesitate to reach out to us. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Jeff Selimski
Verified Buyer
“The support team members that I had to talk to and deal with, in order to get our unit to be what I purchased. They were super helpful and understanding. They made an unfortunate situation bearable. I now enjoy the product that we purchased. It works great with the new parts. Thank you again guys for helping me out.”
Helpful Report
Posted 2 years ago
Dear Jeff, Thank you for reaching out and sharing your positive experience with our support team. We're delighted to hear that our team members were super helpful and understanding in resolving the issues with your unit, ultimately making the situation bearable for you. At Snow Joe + Sun Joe, we strive to provide excellent customer support and ensure that our customers are satisfied with their purchases. It's fantastic to know that you are now enjoying the product after receiving the necessary parts and that it is working great. We greatly appreciate your kind words and recognition of our team's efforts. If you have any further questions or need assistance in the future, please feel free to reach out. We are always here to help and ensure your satisfaction. Thank you once again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Mike Apostolovich
Verified Buyer
“Very good products, even better customer service. I had an issue with one of my oscillating sprinklers and the customer service agent was very professional, patient and helpful. I was already a fan of their products, but his customer service makes me like this company even more. Thank you for the excellent customer experience.”
Helpful Report
Posted 2 years ago
Dear Mike, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had a great customer service experience and that our agent provided professional, patient, and helpful assistance regarding your oscillating sprinkler issue. At Snow Joe + Sun Joe, we value customer satisfaction, and we're dedicated to providing high-quality products along with exceptional customer service. It's wonderful to know that our agent's efforts have reinforced your trust and appreciation for our company. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your feedback and for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Gary Windmiller
Verified Buyer
“Warranty issue resolved quickly . Alex was very helpful.”
Helpful Report
Posted 2 years ago
Dear Gary, Thank you for taking the time to share your feedback with us. We are happy to hear that your warranty issue was resolved quickly and that Alex provided you with excellent assistance. At Snow Joe + Sun Joe, we strive to provide the highest level of customer care, and it is gratifying to know that our efforts made a positive impact on your experience. We understand how important it is to address any concerns promptly, and we are thrilled that we could assist you efficiently. Your satisfaction is our top priority, and we are committed to delivering exceptional service and support. If you have any further questions or require assistance in the future, please don't hesitate to reach out to us. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Sophia
Verified Buyer
“pleasant … eager to see how he could resolve my issue … did additional step of helping me register my products … thank you”
Helpful Report
Posted 2 years ago
Dear Sophia, Thank you for sharing your positive experience with our customer care representative. We are happy to hear that they were pleasant, eager to help, and went the extra mile to assist you in resolving your issue. It's great to know that they also helped you with product registration. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers' needs are met. Your satisfaction is important to us, and we are delighted that our representative was able to provide the support you needed. If you have any further questions or require any additional assistance, please feel free to reach out to us. We are here to help and ensure your continued satisfaction with our products and services. Thank you once again for your feedback and support. Best regards, Snow Joe + Sun Joe Customer Care
Posted 2 years ago
Shop Joe is rated 4.6 based on 1,247 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request