Shop Joe Reviews

Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

4.6 Rating 1,247 Reviews

90 %

of reviewers recommend Shop Joe

Company Reviews

Questions

Metrics

4.6

Based on 1,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

(866) 225-9723

Email:

help@shopjoe.com

Location:

P.O. Box 641,
Jersey City
New Jersey
07302

Write Your review

Tell us how Shop Joe made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shop Joe 1 star review on 17th June 2025

Simon Lagacé

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called because I bought an aluminum water hose that became defective. I had to call a few times because I didn’t have model number and serial number but on the 3rd call I was able to text the receipt from QVC to person helping me and she helped register the hose I had purchased that was defective and then replaced the defective hose with a new one which I received today. Yay”

Helpful Report

Posted 2 years ago

Dear Carolyn, Thank you for reaching out to us and sharing your recent experience. We apologize for any inconvenience you faced during the initial calls, but we're glad our customer service representative was able to assist you in resolving the issue with your defective aluminum water hose. At Snow Joe + Sun Joe, we strive to provide excellent customer service and ensure that our customers receive prompt assistance with their concerns. We appreciate your patience and cooperation in providing the necessary information, such as the model number and serial number, to help us identify your purchase accurately. We understand the importance of having a fully functional product, and we want to ensure your satisfaction as our valued customer. We're delighted to hear that you have received the new hose today. We hope it meets your expectations and serves you well. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to assist you. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very informative and courteous.and patient. Answered all my questions and solved them 10 plus”

Helpful Report

Posted 2 years ago

Dear Patsy, Thank you for reaching out to us and sharing your positive experience with our customer care team. We're thrilled to hear that you found our representative to be informative, courteous, patient, and helpful in addressing your questions and concerns. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and ensure that our customers' needs are met to the best of our abilities. We're glad to know that our representative was able to assist you effectively and resolve your inquiries to your satisfaction. Your feedback is highly appreciated, and we'll make sure to pass along your kind words to the team member who assisted you. It's our goal to deliver top-notch service and provide the information and support our customers need. Thank you for choosing Snow Joe + Sun Joe. We truly value your feedback and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Great. Very knowledgeable & helpful.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and for your kind feedback. We're glad to hear that you had a great experience with our customer care team and found them to be knowledgeable and helpful. We take pride in providing excellent customer service and ensuring that our customers' needs are met. We strive to have a knowledgeable and supportive team who can assist you with any questions or concerns you may have. Your satisfaction is our top priority, and we appreciate you taking the time to let us know about your positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Called because my power washer wasn’t working. Ended up replacing the unit under warranty”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you for reaching out to us regarding your power washer issue. We're sorry to hear that you encountered difficulties with the unit, but we're glad that we could assist you under warranty. We stand behind the quality of our products and aim to provide the best customer service possible. We understand the importance of having a reliable power washer and want to ensure that you have a positive experience with our brand. We appreciate your patience and cooperation throughout the process of replacing your unit. If you have any further questions or need assistance with your new power washer, please feel free to contact us. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Amazing service and support”

Helpful Report

Posted 2 years ago

Dear Jas, Thank you for your kind words and feedback. We're thrilled to hear that you had an amazing experience with our service and support team. At Snow Joe + Sun Joe, we strive to provide exceptional customer service and support to ensure your satisfaction. It's great to know that our efforts have made a positive impact on your experience. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help in any way we can. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Excellent customer care!”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for your kind words and for taking the time to share your positive feedback with us. We're delighted to hear that you had an excellent experience with our customer care team. At Snow Joe + Sun Joe, we prioritize providing exceptional customer care to ensure that all your needs are met. It's wonderful to know that our efforts have made a positive impression on you. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Your representative Jessie was terrific! Understood the issue and was very patient with me getting all the info needed pulled together .. including a picture. Registered product warranty and ordered me a replacement that arrived in 2 days!! It is perfect. Highly recommend .”

Helpful Report

Posted 2 years ago

Dear Karen, Thank you for reaching out to us and sharing your positive experience with our representative, Jessie. We're thrilled to hear that he provided you with terrific service and was able to assist you effectively. At Snow Joe + Sun Joe, we strive to provide exceptional customer care, and we're glad to know that Jessie understood your issue and was patient in guiding you through the process. It's also great to hear that you received a replacement quickly and that it is working perfectly for you. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. Thank you for choosing Snow Joe + Sun Joe. We value your satisfaction and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I'm very impressed with your warranty and the representation I last worked with, the one who approved the warranty replaced. I don't think it's fair to leave a perfect review yet because the process isn't done yet, I haven't received the replacement pressure washer yet so, as soon as I do and the process is complete, I'm happy to leave a stellar review.”

Helpful Report

Posted 2 years ago

Dear Justin, Thank you for reaching out to us and sharing your feedback regarding our warranty and the representative you worked with. We appreciate your kind words and are glad to hear that you have been impressed so far. We completely understand your perspective on leaving a review after the process is complete, and we appreciate your willingness to provide a stellar review once you have received the replacement pressure washer and the entire process is finalized. Your satisfaction is important to us, and we want to ensure that you have a seamless experience from start to finish. Rest assured, we are committed to completing the process promptly and delivering the replacement pressure washer to you as soon as possible. Should you have any further questions or require any assistance, please don't hesitate to reach out to us. Thank you for your patience and understanding. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“It was an outstanding experience. I was looking around for the best detacher and saw a lot of positive review for this one. I was excited to receive it finally so I can get my lawn ready for the season. Sadly, the equipment broke while using it, I contacted Sun Joe and asked if I could purchase a replacement part for it. Since it was still under warranty, the customer service representative didn’t even hesitate with replacing my unit. The process was fast and for that I am a forever Sun Joe/Snow Joe customer. Thank you so much. Now my lawn is GREENER than my neighbor’s.”

Helpful Report

Posted 2 years ago

Dear Aprillyn, Thank you for reaching out to us and sharing your outstanding experience with Sun Joe + Snow Joe customer service! We're thrilled to hear that you had a positive experience and that we were able to assist you promptly. We understand how important it is to have reliable equipment for maintaining your lawn, and we apologize for the inconvenience caused by the initial unit breaking. However, we're glad that our customer service representative was able to address your concern and provide a quick resolution by replacing the unit under warranty. We appreciate your loyalty as a Sun Joe + Snow Joe customer and are delighted to hear that your lawn is now greener than your neighbor's. We strive to provide high-quality products and exceptional customer service, and your satisfaction is our ultimate goal. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for choosing Sun Joe + Snow Joe. We truly value your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Had an issue with the pressure washer. Customer service is sending a replacement once I send back the non working system. I would think it would have been better to send the new unit first, them I could place the broken system in the box that was received. If a customer does not send the old system back, then charges can occur. Incentive for the return. Otherwise very happy with customer service.”

Helpful Report

Posted 2 years ago

Dear Al, Thank you for reaching out to us and sharing your feedback regarding your recent experience with our customer service team. We appreciate your understanding and are glad to hear that overall, you are happy with the service provided. We apologize for any inconvenience caused by the process of sending back the non-working pressure washer before receiving the replacement. Our standard procedure is to receive the faulty unit first to ensure a smooth transition and accurate processing of the replacement. This helps us maintain quality control and ensures that the replacement unit is in proper working condition before it is sent to you. However, we understand your suggestion about sending the new unit first and providing a return label for the non-working system. While we currently follow our existing process, we appreciate your feedback and will take it into consideration for future improvements. Your satisfaction is important to us, and we constantly strive to enhance our customer experience. If you have any further questions or concerns regarding the return process or if there's anything else we can assist you with, please feel free to let us know. Thank you for your understanding and for choosing our products. We appreciate your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Very helpful and knowledgeable. Very phone courteous. Took the time necessary to solve the problem. Much appreciated.”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your kind words! We're delighted to hear that our customer service representative was helpful, knowledgeable, and courteous during your interaction. We strive to provide exceptional support and ensure that our customers' concerns are addressed promptly and effectively. We appreciate your patience and understanding as our representative took the necessary time to solve the problem you encountered. Your satisfaction is our top priority, and we're glad that we were able to assist you. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“They listened (very important) professional and polite”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind feedback! We're thrilled to hear that our team provided you with attentive and professional assistance. We believe that listening to our customers is essential in delivering the best possible support. If you have any further questions or need any additional help, please feel free to reach out to us. We're always here to assist you. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate the opportunity to serve you. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“Thank you.”

Helpful Report

Posted 2 years ago

Dear Juan, You're very welcome! We're glad to have been of assistance to you. If you have any further questions or need any additional support, please don't hesitate to reach out to us. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We appreciate your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I had to repair or replace a SnowJoe mower as it didn't work. Christian Gonzales was very helpful and gave me instructions to follow in order to return my non-working unit and receive a replacement. I was surprised at the cooperation I received.”

Helpful Report

Posted 2 years ago

Dear Kay, Thank you for reaching out to us and sharing your positive experience with Christian from our team. We're delighted to hear that he provided you with helpful instructions and assisted you in resolving the issue with your lawn mower. At Snow Joe + Sun Joe, we are committed to providing excellent customer service and ensuring that our customers have a smooth and satisfactory experience. We're glad to hear that Christian was able to guide you through the process of returning the non-working unit and arranging a replacement for you. We appreciate your feedback and value your satisfaction as our customer. If you have any further questions or need any additional assistance, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I received excellent customer service with Michelle E. She efficiently remedied the the situation concerning a hose.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for reaching out to us and for sharing your positive experience with Michelle from our customer service team. We're thrilled to hear that she provided you with excellent service and efficiently resolved the issue with your hose. We strive to deliver exceptional customer service, and we're glad that Michelle was able to assist you promptly and effectively. We appreciate your feedback, as it helps us ensure that we are meeting and exceeding our customers' expectations. If you have any further questions or need any additional assistance, please feel free to reach out to us. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“I’ve already did this! My customer service guy was great. He easily answered my questions.”

Helpful Report

Posted 2 years ago

Dear Bonnie, Thank you for reaching out to us and for letting us know about your positive experience with our customer service representative. We appreciate your feedback and are glad to hear that your questions were answered promptly and effectively. We strive to provide excellent customer service and ensure that our representatives are knowledgeable and helpful. We are delighted that your interaction with our customer service team was a positive one. If you have any further questions or need any additional assistance, please don't hesitate to contact us. We are here to help and provide support whenever you need it. Thank you for choosing Snow Joe + Sun Joe, and we appreciate your kind words about our customer service. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 1 year ago

“My representative who helped me register my warranty was very pleasant to work with she helped me till the process was finished.”

Helpful Report

Posted 2 years ago

Dear Dawn, Thank you for taking the time to leave us a review. We're delighted to hear that your experience with our representative during the warranty registration process was pleasant and satisfactory. At Snow Joe + Sun Joe, we strive to provide exceptional customer service, and it's wonderful to know that our representative went above and beyond to assist you until the process was successfully completed. We believe that every interaction with our customers should be positive, and we're thrilled that we could meet your expectations. If you have any further questions or require additional assistance, please feel free to reach out to our customer care team. We're always here to help. Thank you for choosing Snow Joe + Sun Joe, and we look forward to serving you in the future. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“my problem was resolved, but I don't understand why the nozzles get clogged.”

Helpful Report

Posted 2 years ago

Dear Lee, Dear valued customer, Thank you for reaching out to us and sharing your feedback. We're glad to hear that we were able to resolve your problem. Regarding the issue of clogged nozzles, we understand your concern. Clogging can occur due to various factors such as debris or mineral buildup in the water, improper use or maintenance, or the quality of the water source itself. While our products are designed to minimize clogging, it can still happen in certain circumstances. Thank you again for your feedback, and we appreciate your support of Snow Joe + Sun Joe products. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Nice snow Joe support.”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your positive feedback regarding our Snow Joe support. We're delighted to hear that you had a nice experience with our team. At Snow Joe + Sun Joe, we are committed to providing excellent customer support and ensuring our customers' satisfaction. It is our goal to assist you promptly and effectively with any inquiries or concerns you may have. If there is anything else we can assist you with, please don't hesitate to reach out. We are always here to help. Thank you again for your kind words and for choosing Snow Joe + Sun Joe. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for your kind review and for choosing Snow Joe + Sun Joe. We're glad to hear that you had a great experience with our customer service. Providing exceptional customer service is a top priority for us, and we're glad that we could meet your expectations. Your satisfaction is important to us, and we're delighted to have been able to assist you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to help. Best regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shop Joe is rated 4.6 based on 1,247 reviews