Name: Shop Joe
Address: P.O. Box 641, Jersey City, New Jersey
Rating: 4.58

“Annabelle was great. She went above and beyond to assist me with my issue. I purchased a number of items from your company over the years. Customer service is top notch.”

Helpful Report

Posted 2 years ago

Dear Kathleen, Thank you for reaching out to us and for your kind words regarding your recent interaction with Annabelle from our customer service team. We're delighted to hear that she provided exceptional assistance and went above and beyond to help you with your issue. At Snow Joe + Sun Joe, we take pride in delivering top-notch customer service, and it's always rewarding to hear when our team members exceed expectations. We appreciate your continued support as a valued customer, and we're glad to know that you have been satisfied with our products over the years. If there's anything else we can assist you with or if you have any further questions or concerns, please feel free to reach out. We're here to provide you with the best possible service and we look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“This is my 3rd time using customer service for an issue concerning a product. Each and every time it has been an exceptional experience and resolved before we hung up the phone. Nothing is perfect and this team makes sure it gets it right. Thx, cheers”

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Posted 2 years ago

Dear Morgan, Thank you for your continued trust and loyalty to our customer service team. We appreciate your feedback and are thrilled to hear that you've had exceptional experiences with us every time you've reached out for assistance. At Snow Joe + Sun Joe, we strive to provide top-notch customer service and ensure that every issue is resolved promptly and to your satisfaction. We understand that no product or service is perfect, but our dedicated team is committed to getting things right for our valued customers. We greatly appreciate your kind words and recognition of our efforts. Your feedback motivates us to continue delivering exceptional support and ensuring that your needs are met. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you for your continued support and cheers to your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Had a slight problem and it was replaced right away. Thanking you!”

Helpful Report

Posted 2 years ago

Dear Valued Customer, Thank you for reaching out to us and sharing your positive experience with our warranty replacement process! We're sorry to hear that you encountered a problem, but we're delighted to know that we were able to provide a quick resolution by replacing the item for you. Ensuring customer satisfaction is our top priority, and we're glad that we could address your concern promptly. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support and look forward to serving you again. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Have not use it.will let you know as soon as I use them I thank you very much for your help”

Helpful Report

Posted 2 years ago

Dear Betty, Thank you for reaching out to us. We appreciate your feedback, and we're glad to assist you. If you have any questions or need further assistance after using our products, please don't hesitate to contact us. We're here to help! We value your satisfaction and want to ensure that you have a positive experience with our products. If you encounter any issues or have any feedback, please feel free to reach out to us. We're always ready to provide support and assistance. Thank you again for choosing Snow Joe + Sun Joe. We look forward to hearing about your experience with our products. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I really like this product because it's just the right size for me to handle ,thank you”

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Posted 2 years ago

Dear Johnnie, Thank you for your positive feedback! We're thrilled to hear that you're enjoying our product and finding it convenient to handle. Your satisfaction is our top priority, and we're glad that our product has met your expectations. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to help and ensure that you have a great experience with our products. Thank you for choosing Snow Joe + Sun Joe. We appreciate your support! Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Long wait time on phone but very professional once in contact”

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Posted 2 years ago

Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the long wait time you experienced when contacting us. We understand that waiting for assistance can be frustrating, and we appreciate your patience. However, we are glad to hear that once you were connected with our customer service representative, you received professional assistance. Providing a positive and helpful experience is important to us, and we are committed to continuously improving our response times to better serve our customers. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding, and we value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Sorry we haven't gotten to this review sooner! Marvin is one of the best customer service representatives I have had the opportunity to encounter in several years. This is another positive reason for us to use and recommend Snow Joe. We have a number of your products (my favorite - the cultivator)which I have used several times over the past 3 to 4 years. I clean it good after every use just like I do with everything. I could send it back to you so you could re-sell it as a new one. But, your not getting your hands on this one again. Can't wait to get the lawn mower replaced. It's being missed. Keep up the great work with your product line please. Thank You!”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for taking the time to share your feedback with us. We apologize for the long wait time you experienced when contacting us. We understand that waiting for assistance can be frustrating, and we appreciate your patience. However, we are glad to hear that once you were connected with our customer service representative, you received professional assistance. Providing a positive and helpful experience is important to us, and we are committed to continuously improving our response times to better serve our customers. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you and ensure your satisfaction. Thank you for your understanding, and we value your support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“very helpful”

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Posted 2 years ago

Dear Valued Customer, Thank you for your feedback! We greatly appreciate your kind words. It's wonderful to hear that our team was able to provide you with helpful assistance. We strive to ensure that our customers receive the support they need in a timely and efficient manner. Your satisfaction is our top priority, and we're glad to know that we were able to meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out to us. We're here to help! Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“This is at least the 3rd or 4th time you asked for a review! If you had been this concerned before, it wouldn't have taken me over a year to get a refund! Which I haven't even received yet! Fe was great!”

Helpful Report

Posted 2 years ago

Dear Sharon, Thank you for reaching out to us and sharing your feedback. We apologize for the repeated requests for a review and any inconvenience caused by this. We understand that it can be frustrating when you haven't received a refund yet, and we sincerely apologize for the delay. We appreciate your kind words about Fe and the assistance provided by our team members. Delivering great customer service is important to us, and we're glad to hear that she was able to assist you effectively. Regarding the refund, we understand your frustration, and we want to assure you that we are actively working on resolving the issue and processing your refund as soon as possible. We apologize for any delays you have experienced in this process, and we appreciate your patience. If you have any further concerns or questions regarding your refund or any other matter, please don't hesitate to contact us. We are here to assist you and ensure that your issue is resolved satisfactorily. Thank you for your understanding, and we value your continued support. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“The staff members are helpful and polite”

Helpful Report

Posted 2 years ago

Dear Lisbet, Thank you for reaching out to us and sharing your positive feedback about our customer service team. We're delighted to hear that they were helpful and polite in assisting you. At Snow Joe + Sun Joe, we strive to provide excellent customer service, and we believe that being helpful and polite are important aspects of creating a positive customer experience. We're glad to know that our staff members met your expectations and provided you with the assistance you needed. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or require any additional assistance, please don't hesitate to reach out to us. We're here to help. Thank you once again for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I had a wonderful experience with the person I talked with he was very professional and understanding with my issues with my product and he helped me resolve them I definitely will purchase things from Snow Joe - Sun Joe again thank you”

Helpful Report

Posted 2 years ago

Dear Cynthia, Thank you for reaching out to us and sharing your wonderful experience with our customer service representative. We're thrilled to hear that they provided you with professional and understanding assistance in resolving the issues with your product. At Snow Joe + Sun Joe, we strive to deliver exceptional customer service and ensure that our customers have a positive experience with our products. Your satisfaction is important to us, and we're delighted to know that you had such a positive interaction with our representative. We truly appreciate your kind words and your trust in Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“outstanding service with Alexander (contractor)”

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Posted 2 years ago

Dear Linda, Thank you for reaching out to us and for your kind words. We're thrilled to hear that you received outstanding service from Alexander. At Snow Joe + Sun Joe, we take pride in providing exceptional customer service, and it's wonderful to know that Alexander went above and beyond to assist you. We appreciate your recognition of his efforts. If you have any further questions, need assistance, or have any feedback to share, please feel free to reach out to us. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and look forward to serving you again in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

Dear Elizabeth, Thank you for your kind words and for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our customer service. At Snow Joe + Sun Joe, we strive to provide exceptional customer service to ensure that our customers have a positive and satisfying experience. We value your trust in our brand and appreciate your recognition of our efforts. If you have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out to us. We're here to help and will continue to provide the best support we can. Thank you for choosing Snow Joe + Sun Joe. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Got someone on the phone right away Problem solved in one call.”

Helpful Report

Posted 2 years ago

Dear Michael, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our customer service team. We understand the importance of prompt and efficient assistance, and we're glad that we were able to address and resolve your issue in just one call. If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Marvin Seva what a gentleman and a true and honest professional, Marvin asked the right question while walking me through testing my system with true patience, then assisted me in every of using my Warranty coverage to acquire another machine. Thank You”

Helpful Report

Posted 2 years ago

Dear Milton, Thank you for your kind words and for sharing your positive experience with Marvin Seva, one of our dedicated team members. We're thrilled to hear that he provided you with exceptional service and went above and beyond to assist you with your warranty coverage and the acquisition of another machine. Marvin takes pride in his work and is committed to providing our customers with the best possible support. We appreciate your recognition of his professionalism, patience, and dedication to helping you. If you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We're here to ensure your satisfaction. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Leservice a été rapide et très efficace”

Helpful Report

Posted 2 years ago

Cher Jean, Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service, le trouvant rapide et efficace. Fournir un service efficace et rapide est l'une de nos principales priorités, et nous sommes heureux de savoir que nous avons répondu à vos attentes. Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous aider et assurer votre satisfaction. Cordialement, Service client Snow Joe + Sun Joe

Posted 2 years ago

“My Sun Joe Pressure Washer broke. Doggone it! I called and spoke to Deovina Mimatsu. She was so professional and immediately assured me that I had an extended 3 year Warranty, which was so fabulous. She emailed me the prepaid UPS return label and I printed it out. She was so gracious. I got everything ready to mail in and I couldn't get the 'wand' apart. I mean, we, neighbors, etc., could not get it apart. I called you all again and spoke to Greg. He was so nice, too, as was Vina. We both checked to see if there was any way it would come apart. No way! ! I took everything to UPS to be mailed. They could not get the wand apart either. So, I had to buy another box for $16.00 so that everything would fit in one box. Anyway, all will be good when I get the replacement. Thank you for all. I love my Snow Joe Jaw-Saw so much. Because of my use of the saw many of my friends have purchased one, too. I use the pressure washer to do the small jobs that I have. My Patio furniture, my arbor, etc. it's fabulous to have. It's nice and handy. Thenk you.”

Helpful Report

Posted 2 years ago

Dear Marylee, Thank you for reaching out to us and sharing your experience with our customer service team. We're sorry to hear that your pressure washer broke, but we're glad that Deovina and Greg were able to assist you and provide you with the necessary support. We apologize for the inconvenience you experienced with the wand not coming apart. We appreciate your patience and cooperation throughout the process, including purchasing an additional box to ensure everything could be properly packaged for return. Rest assured, we have received your returned items, and we are currently processing your replacement. Once it is ready, we will promptly send it out to you. We're delighted to know that you love our Snow Joe products and that it has been a valuable tool for you and your friends. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure your satisfaction and provide you with the best possible service. Thank you for your support and loyalty to Snow Joe + Sun Joe. We appreciate your business. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Ray was professional and eager to help me find a resolution to my malfunctioning foam cannon.”

Helpful Report

Posted 2 years ago

Dear Scott, Thank you for taking the time to share your experience with us. We're glad to hear that Ray provided you with professional and eager assistance regarding your malfunctioning foam cannon. Our team strives to ensure that every customer receives prompt and helpful support, and we're delighted to know that Ray was able to help you find a resolution to the issue you were facing. We appreciate your patience throughout the process. If you have any further questions or need any additional assistance, please feel free to reach out. We're here to help and ensure your satisfaction. Thank you for choosing Snow Joe + Sun Joe. We value your business and appreciate your feedback. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“Very helpful just waiting to receive the new unit. Says it’s shipped but still show shipping label created only”

Helpful Report

Posted 2 years ago

Dear Tim, Thank you for reaching out and sharing your experience with us. We're glad to hear that our team was helpful in addressing your concerns. We apologize for any delay in the delivery of your new unit. Please rest assured that once a shipping label is created, it typically takes some time for the carrier to update the tracking information. However, we understand your eagerness to receive the replacement, and we apologize for any inconvenience caused by the delay in updating the tracking status. If you have any further questions or need any assistance regarding the shipment, please feel free to reach out to our customer support team. We'll be more than happy to help track your package and provide you with the most up-to-date information. Thank you for your patience and understanding. We appreciate your support of Snow Joe + Sun Joe, and we're committed to resolving this matter for you as quickly as possible. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

“I was very pleased with being able to print my manual instead of waiting on it by mail. She was very helpful and nice.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you were pleased with our service and the option to print your manual instead of waiting for it to arrive by mail. We strive to provide convenient solutions to our customers, and we're glad that our representative was helpful and nice during your interaction. Your satisfaction is important to us, and we appreciate your feedback. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help. Thank you for choosing Snow Joe + Sun Joe. We value your support and look forward to serving you in the future. Best Regards, Snow Joe + Sun Joe Customer Care

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Shop Joe Reviews