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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Soak.com didn't make me happy. I have placed an order and heard nothing about it. I've contacted the company asking for an update and heard nothing either. Not exactly great customer service. They were happy to take my money quickly enough though.”

Posted 5 years ago

“I received my vertical radiator today and it has visible scratches on it. I emailed the after sales team - CASE-671412”

Posted 5 years ago

“Unfortunately I was only informed my item was out of stock on the afternoon of the day I had waited in for delivery, having paid £16.99 for the next day service. This went into my spam folder so I waited in all day for a £36 thermostat which was waiting in my communal hallway because the delivery driver didn't ring the bell. Still waiting almost two weeks for the full refund. All the customer services operators have been very polite but I would never use soak again.”

Posted 5 years ago

“They didn’t. The customer service was terrible. They cancelled part of my order without telling me! We’re useless when I contacted them!”

Posted 5 years ago

Dear Katie, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your order. After reviewing you case, I can confirm that I have refunded the delivery charge as a gesture of goodwill, as I can see that a mistake was made in relation to your code change. Please allow 3-5 working days for this refund to appear back in to the original payment method's account. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“Firstly, the sink I ordered with other bathroom items, wasn't delivered, so we had to wait another 4-5 days for it to arrive. Had a plumber on standby, to install bathroom while we were on holiday. Then the bath (when pulling off wrapper), was found to have a big scuff mark down it (deep scuff). This matter then over took our holiday in USA making numerous calls to get the matter sorted. The bath finally arrived 5 days AFTER we returned from our 2 week holiday. Which totally defeated the object of it all being installed while we were away. Not to mention over shadowing our holiday & have all the mess & fitting when we returned.”

Posted 5 years ago

“The after care offered on the Cambridge marine mist combined vanity unit I purchased was abysmal and I feel I have been hitting a brick wall, being continually told ‘sorry we can’t help’.”

Posted 5 years ago

“Complete confusion as to whether you had the product or not. I ordered and payed for it. then received an email that it was out of stock. When I asked when it would be in stock, I was told it could take up to 7 days to reply to me. A few days later I received an email saying it would be delivered the next day. Total confusion!”

Posted 5 years ago

“I was disappointed to find the parcel I ordered left my my back gate without being signed for! Luckily it was still there when I got home. There was a scratch on the product when I got it out of the box but I believe this was down to the delivery rather than Soaks fault”

Posted 5 years ago

“The unit is fine but their returns policy is misleading; the returns are not free you are just ‘free’ to return at your own cost. So pay for delivery and pay for return. Customer service did not help.”

Posted 5 years ago

“It did not”

Posted 5 years ago

“Quality products until you want to order after 1pm or require a refund 10 days had to wait still no credit had visit them they then credited 4 days later but credited with wrong amount incompetent”

Posted 5 years ago

“Mostly reasonable quality items. Some not quite the quality that is made out in the description. However main reason for my rating is the poor after sales care. Broken promises, missing items on orders etc”

Posted 5 years ago

“Nothing really went right! We had a shower enclosure delivered, and one panel was damaged. Two weeks and three replacements later, we finally got one that was acceptable. It was still damaged, but in a place that was hidden as part of the installation. Not Soak's finest hour!”

Posted 5 years ago

“Long delays responding to complaints, poor customer service”

Posted 5 years ago

“The price, ordering, delivery and initial impression of both products was good. However, after several months it has become apparent that the veneer in both the vanity unit and bath panel is unsuitable for bathroom use. Small water splashes if not removed immediately breaches the seal of the veneer causing swelling of the internal wood and budging and cracking of the veneer. Sadly I don't think these products will last long in any bathroom”

Posted 5 years ago

“Bathroom unit missing ,this was then replaced thank you . Shower tray didn't arrive as it was damaged before arrival new one sent shortly after then we found when unpacked a big chip on it (this is due for arrival tomorrow thank you ) However I sent you 2 emails over a week ago as one of the units was scratched I sent pictures and I haven't even had a reply !”

Posted 5 years ago

“Not too happy on this occation as there were serious problems with delivery that were not addressed with any haste and put us in danger of paying over run costs. This may be a one off but sorry not impressed with customer service and makes us think again about using the company”

Posted 5 years ago

Dear Mr Coleman, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your delivery. On behalf of Soak.com and the courier, I offer my apologies for any inconvenience that may have been caused to you. We do advise as a Company not to book in any tradesmen until you have received and checked your goods over as we do not cover 3rd party costs or compensation, unfortunately. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“The pedestal was broken on delivery but customer services were great and dispatched a replacement within two days.”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After looking into this matter further, I can confirm a replacement order was arranged, order number 2737520 which was delivered to yourself on 09/10/2018. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“The radiator arrived a week late causing delay to our bathroom being completed”

Posted 5 years ago

Dear Steve, Thank you for your feedback. I apologise for the delay in delivering the order to yourself. Due to the inconvenience this has caused, a refund has been raised for the delivery charge. Please allow three to five working days for this to show back into your account. Kind Regards, Alex

Posted 5 years ago

“By actually answering my email query I submitted and refund the nominated delivery fee I paid seeing as it didn’t arrive on the nominated day”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused for you. After having looked into your order further, I can confirm we have not received communication regarding the issue with your order. I have now taken over this case and await your response in order to ensure a resolution is reached. Due to the inconvenience this has caused for you I have raised a refund for the delivery charge for you. The refund will show back in your account within 3-5 working days. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews