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soak.com Reviews

3.8 Rating 4,916 Reviews

69 %

of reviewers recommend soak.com

Company Reviews

Product Reviews

3.8

Based on 4,916 reviews


Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The spec on the shower was far from accurate and it took at lot of effort to get an agreement for it to be picked up for return. The courier didn't turn up the first time and then there was a long delay for the refund.”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my personal apologises for the inconvenience this has caused. Having looked into the order further, I can confirm the items have been received back. The refund has been processed for you and this will show in your account within 3-5 working days. We are currently investigating the quality of the items you received as this is not the usual standard of our product. I have now taken over this case and we are looking into this as a matter of urgency to insure this does not happen again. If you require any further assistance please do not hesitate to contact myself. Kind regards, Alex

Posted 5 years ago

“You didn’t you did quite the opposite, don’t tell people you have next day delivery when you took 7 days to order my “in stock” items. No apology only that it had been delivered to the wrong department, had to cancel the Plumber, Tiler, and flooring contractor due to the incompetence of your shipping department. Looks like I’ll be using your competitors next time. Ref. UK102280105”

Posted 5 years ago

Dear Matthew, Thank you for your review. I personally apologise for the service you have experienced, this is certainly not how we anticipate our customers experience to be. I have emailed you via a case. If you require any further assistance, please reply directly to this case and I will be happy to help. Kind Regards, Aliah

Posted 5 years ago

“Arrived damaged. New stock was arriving too late for my plumber.”

Posted 5 years ago

Dear Linda, Thank you for your review. I can confirm a full refund for your order was processed on 05/09/2018. I do apologise we were unable to provide you with the goods you ordered on time. If you require any further assistance, please feel free to contact me and I will be happy to help. Kind Regards, Aliah

Posted 5 years ago

“Haven't been able to get through on the phone despite trying for 25+ mins. Even the sales line is not picking up!”

Posted 5 years ago

Dear Anonymous, Thank you for your feedback. Please accept my sincere apologies for the inconvenience this has caused. I can confirm our phones lines are extremely busy at the moment and we are working really hard to ensure all of our customers get all the assistance they require with ourselves. After having looked into your order further, I can confirm we have not received communication regarding the issue with your order via telephone or email. I have now taken over this case and await your response in order to ensure a resolution is reached. Kind Regards, Alex

Posted 5 years ago

“Paint layer is extremely thin and not well bonded to surface. Lots of small chips from installation. Bathroom fitter advises it is likely to deteriorate with normal wear and tear. Have been on the line trying to discuss with Soak.com for about 25 mins. Nobody is answering.”

Posted 5 years ago

Dear Anonymous, Thank you for your email. Please accept our sincere apologies for the inconveniences caused to you. I have emailed you via a case in hope to rectify the issues you have experienced. Please reply to that email and I will be happy to help. Kind Regards, Aliah

Posted 5 years ago

“Good quality product”

Posted 5 years ago

Dear Sir or Mr Hoggarth, Thank you for your great feedback. We'd love for you to continuing shopping with us in the future - please let us know if there's anything we can do to assist! Kind Regards, Anna

Posted 5 years ago

“Ordered July 2018,Delivery was fine and went really well however there has been a problem with the enclosure fitting measurements (as well as a missing seal and screw covers) and the installer insists the problem is the enclosure. However after 3 phone calls and 3 emails, after a month I still haven't had a response from Soak.com. My 10 year guarantee seems of no value. The installer won't take responsibility and without Soak.com's reply, I can't challenge him. So I have an unusable shower enclosure and have paid out nearly £2K in total. *UPDATE* Nov 2018, Finally after submitting more emails (seemingly ignored), and a couple of phone calls, Soak sent me the missing bits. They also confirmed my fitting issue is because the wallboards were fitted behind the fixtures for the shower rather than stopping inside the cubicle edges (worth noting if you're fitting wallboards) If you have a problem, I'd say don't bother going down the email route because initially a 48hrs response time is promised but this then stretches to a 7 working day guarantee on your follow up email wondering if they got your first email. Actually they didn't respond to my initial email until I left a review and even then didn't resolve my problems. *IF YOU HAVE PROBLEMS, RING AFTERSALES* I had to hold on for a very long time each call but finally the last time got through to a pleasant and competent person who arranged dispatch of parts within a few days and replied to my query re: sizing. Would I use them again? Doubtful. The quality of the shower enclosure is good, I can't deny, but the aftersales was so incredibly poor. If I had the option to buy similar quality at a competitive price elsewhere, I would.”

Posted 5 years ago

Dear Miss Horrell, Thank you for your feedback. I apologise to hear that you have experienced difficulties with your products. I have reviewed your case and have sent you a separate email with attachments and requests to assist you further. Please respond to this email at your earliest convenience so that I can assist you further. Once again, please accept my sincerest apologies for any inconvenience caused. As a Company, we value your feedback and therefore would appreciate any additional information to ensure that we would receive a positive rating in the future. I hope this helps but should you require any further assistance, please do not hesitate to contact me on 0300 004 6333. Kind Regards, Anna

Posted 5 years ago

“They didn’t!!”

Posted 5 years ago

“Experience would have been great however I was meant to be given a refund for one of my items one MONTH ago now and it has STILL not been refunded after numerous emails and calls and promises that it would be refunded immediately!!”

Posted 5 years ago

“Cabinets OK but sink arrived smashed. Reported to Soak. After 9 days, still waiting for them to respond. Have tried phoning 10 times, hanging on for10 mins each time, sent 4 emails, cannot get any answer. Fitters have moved onto another job leaving shower room unfinished. Appalling service.”

Posted 5 years ago

“Nothing I received my order on time”

Posted 5 years ago

“The delivery arrangements were awful. I spoke to so many people and was promised call backs that didn’t happen. In the end I spoke to the delivery company myself and dealt with it. Not a great experience to be honest. I have since needed a shower valve and opted to order from an alternative supplier because of what happened. Shame because the products are good but it’s not worth the hassle.”

Posted 5 years ago

“Had to wait 6 weeks to get a refund on a returned item even though I called 3 times about it and each time someone was meant to get back to me but never did. I had to check my bank to find out the refund had been made did not even bother to let me know, so much for good customer service”

Posted 5 years ago

“While the products were good, the delivery service was atrocious and caused many stressful situations.”

Posted 5 years ago

“See comments above - mirror was good buy. Bathroom accessory set less so - no care taken in packaging, more thrown together.”

Posted 5 years ago

“your refund service is diabolical. had to chase you several times over several months at my own expence in order to get a refund on goods that had been returned three months prior”

Posted 5 years ago

“Waited far too long for refund .after lots of phone calls .would never use again.”

Posted 5 years ago

“It was damaged.”

Posted 5 years ago

“I received an Shower screen from a courier and the box was damaged so I marked item not checked, on opening the item ready to fit the 6mm thick very heavy glass was chipped right where it joins the hinges of the screen and was clear to see, all I can say is how did this pass quality control, coupled with the £25 delivery charge I’m not a very happy customer.”

Posted 5 years ago

“ordering fine products okay prices okay - delivery and communication of delivery utterly appalling. Phoned when placed order said it would be with us on or before 10 working days. Still had not heard anything the 9th day finally got a notification from delivery firm with time then a text message with a supposed fault but no means of rearranging - subsequent phone calls revelled that goods had not been picked until late on the 9th working day so not ready for delivery company to pickup. When called delivery company to rearrange told it would be the following Thursday another week away as they only deliver Tuesday and Thursday I did ask why they couldn't deliver that Tuesday they were already committed. I do wonder what would have happened if I had paid for express delivery - seemed that you didn't care as it was under free delivery.”

Posted 5 years ago

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soak.com is rated 3.8 based on 4,916 reviews