“I joined Solarplicity in Autumn 2018. Prior to connecting, and within the 'cooling off' period I canceled my transfer - by email and twice by phone.
Solarplicity took over my supply anyway!
To cut a long story short I ended up going to the Ombudsman who settled in my favour....but still, in June 2018 I don't have my refund.
This company should never have been allowed to supply gas and electric.
Avoid at your own costs - a true nightmare of a company.”
“Unfortunately, we have left Solarplicity after a year. They have been a very poor company to be with. We went with their reduced rate so long as we had a smart meter installed.....it took months for this to be installed so paid the higher rate. Then, when it was installed it was not fitted correctly as it would not connect with the billing team so we never got the reduced rate. They would often book appointments and then not turn up - even on days when I had booked time off work. Their call centre never understand and deal with concerns. The worst company I have ever had the displeasure to deal with. I would advise no one to go with them...it's a shame there isn't a zero star option.”
“Awful company. I have been paying my bills by standing order for a year or so with no issues at the rate they set. I did a meter reading and my balance showed that I owed around £90. I phoned them and asked for my direct debit to be increased to cover this, but was rudely told by Kimera Pillay in their credit control that I had to make payment immediately on the phone to her or my debt would be sent to a debt collection agency! I had literally just found out about the debt and she was threatening to take me to a debt collector! Awful customer service I shall be looking for a new energy supplier immediately.”
“Zero correspondence from the company itself other than a debt collectors being issued for zero wrong doing! Impossible to contact them. When you finally do no one will give you a emailed confirmation as to what has been discussed so it’s back to square one! then they send a wrongful complaint in the future leaving you in dismay for their inability to run their business. For two years we had problems for no wrong doing of ours. They took £700 out of our account without any notice or receipt! If I steal something for a shop the police arrest me?! Is this not as bad?! Complete set of wanker*”
“From the start there was a problem. I asked for Solarplicity to provide dual fuel but they only switched my electricity. After a couple of months they cancelled my debit payment without telling me and then started sending letters saying I owed them money. Unlike other energy supplies I’ve used, and against Ofgem instructions, they didn’t refund me when my account was a couple of hundred pounds in credit, or lower my direct debit. 5 months after leaving, I am still waiting for them to refund over £500 credit on my account. Avoid using Solarplicity. They are incompetent beyond words.”
“Sp the surveyor addressed himself as an employee of my landlord and then described the two documents that Solarplicity claim were our contracts tying us in to 25years of paying them as consent forms to carry out a survey for free solar panels. At no time were any of the documents provided to us until the ombudsman for energy instructed them do so 10months after they claim we signed up to them. They also send the first bill to us since June 2018 which is now for a total of £1634. The company senior management seem to completely ignore the fact that they breached the contracts! It clearly states with in the documents now sent to me that they would provide monthly billing but they failed to do so and say they will only put it right if the ombudsman agrees when its clearly in front of them! Avoid avoid avoid!”
“Worst utility company ever! I cancelled my contract with them within the cooling off period, which they confirmed but subsequently ignored. Fortunately I cancelled all direct debits so they had no access to my money. They took my gas and electricity against my wishes, wouldn't let me swap suppliers because I owed them money! At the first sign of trouble I got Ombudsman involved that allowed me to move but it's still going on! They want to charge me early exit fees. Whilst in email communication they sent my details to a debt collection agency and with the wrong address. Incompetent !! Finally got a final statement from them minus exit fees which I've reluctantly paid only to get another final bill from them. It never stops!!”
“As part of signing up to the contract I was promised 25 LED bulbs, that was early 2018. Despite repeated attempts to contact, repeated emails even to the MD they have never materialised. Contacting Customer Services is futile, they do not respond to emails, the phone is rarely picked up. What they are good at though, is what amounts to constant harassment by phone, email and text to take a Smart meter. I signed up to this company due to green credentials, what a mistake.”
“Promised 16 LED bulbs as part of the contract but never sent them despite repeated requests and an assurance from the CEO Elbourne. I’m glad to say I’ve signed up to another supplier now”
“Avoid, avoid,avoid. This is the best option for all. Phoned them up today(again, call no 7), they again promised to classify my issues as priority and that they will call me back. No one ever did so. Always hear the same stories. I was given reference no but no one did nothing about it. I cannot wait for my contact to come to an end. They should have been banned from doing any sorts of businesses. The company is a joke. Awful and dreadful. I would give them minus five stars if I could.”
“I have switched from Solarplicty to much more reliable supplier, and even now they cause problems. I have overpaid a significant amount of money, and they seem not to want to pay it back. The new supplier did everything that they had to do during the switch, but Solaplicity is still lying that they are waiting for final readings. The new supplier sent proofs of sending the D86 data flow information with screenshots and dates, so I am sure that they are not hiding anything. Also, everyone should watch out for this company as after checking their information on companies house you could see that there is something wrong. The company doesn't have good accounts and the director David Stuart ELBOURNE has the total number of appointments 70 from which 18 are active at the moment! This looks suspicious to me. Be aware!”
“Totally incompetent. DO NOT USE THIS COMPANY> I had a smart meter fitted by them, back in April 2018. Two men fitted it am and then another man arrived pm to fit. The two men didn't leave the remote reader saying that another person would return to do this. No one ever came back. I asked time after time for a response by email. None ever forthcoming. They insist I owe them money but cannot give me any meter readings to support their bill, that is despite me giving them readings each month.”
“I have had smart meters fitted and I am still receiving estimated bills. have been messaging for two days and not one reply. I refuse to phone as I am not to blame so why should I pay. Nothing has changed with this abysmal company.”
“Avoid, paramount. I was owed over £700 at one pint which they managed to whittle down by over charging and complicating bills and act like I'm an idiot. £120 for 10 days worth of gas? I'd have to leave everything I have that uses gas running full blast for days to do that. They still owe me overt£400 but they refuse refunds giving the excuse that meter readings are not up to date even though I gave the readings at the point of requesting the refund only to be told I'd have to wait 15 days for it. Then after 15 days be told that they can't refund because meter readings aren't up to date. They're a bloody joke, I've now asked for 4 times now for a refund and every time, the same reason. It's like a bad dream. I've had to call too many times to count now and I've lost all patience and at my wits end. This is also after having been to the ombudsman twice. They couldn't give two ducks about their customers. It's criminal and I've seriously considered sending my own faeces to the head office, but it wouldn't do anything accept get me arrested... how's that justice??”
“DREADFUL, APPALLING, WORDS FAIL ME........
Shop around for a decent supplier. One who will fulfil their promises and who you can actually contact because in the 1 year I have been with them i have only managed to speak to a human being once!!! Now moved happily to Bulb.”
“Terrible service should not be allowed to run a business. I have been waiting to be contacted for months and no communication. Disgusting and poorest service ever”
“Absolutely useless. Their meter readings are estimated and way out even with smart meters installed. Getting any answers from them is highly unlikely, I sent 2 emails several weeks ago and all I got was an automated reply saying that they hadn't answered in 7 days and so they moved me up to priority, still didn't get an answer. I have been waiting over 3 weeks for a final bill but instead had 2 messages and phone calls demanding payment. They supposedly sent the bill by mail but I never got it. Their phone calls show Wakefield but all the staff are Asian with strong accents and I suspect an awful long way from Wakefield. Rather overrated with 1 star.”
“Absolutely awful. Gave me no indication that a switch had began, when I requested to cancel it, they said yes. I was then billed. This was September/October last year. My old energy supplier thinks I've never left, but solarplicity has sent me a number of bills and won't let me leave.
There seams no end, as evrrytime I ring up I have to start from the bottom each time”
“Appalling service.
1.Put me on the wrong plan
2. Inflated bills which led to overcharge by 200 quid
3. Never received the 10 Leds that were promised while signing up
4. Have been fighting with them for 6months now and even after accepting all these failures of Customer service - they have not been able to resolve the issues
5. They have no shame and have referred me to debt collectors wrongfully
6. Now I am dealing with the debt collectors and the credit control and the customer service at Solarplicity all at the same time.
7. Avoid at all costs”
“Absolutely the worst customer experience I have ever had. They ignore emails, often don't answer the phone and when they do they make assurances that they have no intention of honouring. At their insistence, I booked a day's annual leave to have a smart meter fitted. I asked for email confirmation of this visit - which I had to chase multiple times. The engineer turned up on the appointed day and worked outside on my meters, so I didn't actually have to be there. He only set the system up but did not actually install it - saying it would be sent out to me to install myself. That was 9 weeks ago. Despite my chasing this many times the meter has never materialised. I even emailed the MD of the business, but (not surprisingly) got no response. They have been massively overcharging me for fuel and I am currently 100's of pounds in credit. I have no doubt that when I cancel my contact with them, when the renewal is due, that it will take calls / emails ad nauseam in order to get the monies refunded that they undoubtedly owe me. This company needs to to be shut down ASAP.....as they are a bunch of incompetents!”
