“Went to have my 6 month old glasses repaired today, and was told by an extremely surly assistant, that I had damaged my glasses myself and therefore had to pay £40 to have them mended, that I had forced them, so it was self damage, why would I do that? The arm fell off when I took them of after reading, I wasn’t asking for new glasses, just to be fixed, I’m a 66yr old lady, who has used spec savers for years….NEVER AGAIN……so rude, and just didn’t care, NEVER will I go back disgusted and shocked”
“We three family members are customers at Specsavers Rhodes . Antion ( manager) and William are 100% committed to Customer Service , and also Customer Care .We were all very happy with the glasses we purchased last September ,and the service .We were advised at the point of purchase, that it is always a good idea to have glasses tightened , after extensive months of wear .We have recently done just that , and made to feel very welcome as returned customers , by both Antion and William.Our friends who are also customers at Specsavers Rhodes have said the same thing to us .Thank you .”
“I’m 72 years old and have been with Spec Savers for years. They referred me to the Eye Hospital for cataract surgery. At my cataract appointment I was told I had a serious stigmatism and they suggested surgery which I had last week. Apparently I could have had this surgery years ago so why did Spec Savers never mention this to me. It beggars belief that they let me go all those years when something could have been done to correct it had they referred me to the hospital. In addition to this after surgery I rang Soec Savers for an appointment (as requested to me by the hospital) and they couldn’t give me an appointment for over two months. I have now changed Opticians and will never go back to Spec Savers. I have no confidence in them.”
“Specsavers,you are the best,
Providing,me with my new specs.
Everything,you did yesterday,
Came, from me having a text.
Superb staff,they are the tops,
All I did was turn up,
Visiting,one of your shops.
Excellent,service I will repeat & repeat,
Recommended, over & over
Specsavers,you can't be beat.
Robert Dowell
Birmingham”
“Had an eye test on the 29 th May 2021 chose my glasses variafocals picked them up two weeks later if I turned my head from side to side or up and down I felt like I was on a ship ,wore them for two weeks took another week to get an appointment to take them back ,today the 26th of July I went back to pick them up to find that they are the same ,I don't feel like they have done anything to them £389 down the drain .spectacles you will never get my custom again.”
“Can not get appointment as door shut when said can not make appointment got to phone or email could not make appointment either way as no internet so at 84 years old no f appointment Evan though 4 people standing around in shop twiddling their thumbs when things are back now back to normal disgusting service”
“Waited ages for new glasses then told couldn’t get them, then told they can get them when I said I wanted my money back,I agreed and they were ordered. Kept waiting weeks phoned spec savers again they were full of promises, I gave them a deadline of a week, 5 days later glasses arrive. Collected them and when I got home I noticed no thin lenses and they had a blue tint in sunlight even though they were brown tint. Took them back to complain and told them not what I ordered, wanted to remeasure me for some reason. I got fed up and demanded my money back so after over 2 months waiting still no glasses. No more spec savers for me”
“Been a customer for years with specsavers. Bought 2 pair last year.5hey were quite expensive. These are the worst 2 pair I have ever bought.the fitting is so bad they hurt my ears. And the prescription is certainly not for me.they give me blurred vision and need extra help of a magnifying glass to read with. Real waste of money. NEVER go there again.”
“Absolutely horrible floor staff at Cardiff Queen Street branch,I will never visit there again,childish unprofessional young kids running the branch unbelievable,Avoid if possible,I can assure you that all my family and friends will not be visiting this branch ever again.”
“i ordered 4 pairs of glasses the lenses were perfect but they
could not get the frames to fit my face, resulting in a problem
the angle they put on the arms meant i could not easily get them off my face. this was terrible the told me that there was nothing else they could do as it was the only way they could fit them on. so i asked for a refund when i returned the glasses ,they said a manager would have to agree to a refund and she was not in today, but was contactable by phone she said phone today and i will tell you if the refund has been put through 19 phone calls before i got a respose, that the manager has to phone me on tuesday or wednesday, i have told them i cannot wait untill then
they have just issued a refund”
“I have eyesight problems i can not see far clearly they check my eye and i paid extra £10. i paid £190 Both pair of glasses when i wearing this glasses far its ok but i can not see closer with that glasses i talk to them now they making story. My advice do not go to specsavers they rip your money.now Best option i have visionexpress.”
“Very very slow appointments, kept waiting nearly an hour before being seen. Staff rude and unhelpful, they seemed to spent all the time just standing around ..”
“Dylan was really happy with glasses
He brought Victor Rolf plus sunglasses. Say his first Jurgen second Zara opticians was really helpful, Niamh helped choose glasses and fitting and was very knowledgeable .”
“From experience some of the most unhelpful idiots work for this company. Very long time waiting on phone and not very helpful once you get a hold of someone. Avoid like the plague.”
“Complaint about Specsavers Portslade
I don't usually like to post about bad service but having just experienced the service at Specsavers Portslade I feel strongly enough to to warn others of what I consider to be deceptive practice. I have just sent this complaint to the Specsavers customers services.
"I wish to complain about what I can only consider as being an attempt to deceive me into purchasing un-required reading glasses.
Having undertaken an eye test I was then directed to choose new reading glasses which I presumed was because there had been a significant change from my previous ones purchased at the same store approximately three years ago which would be on record.
Having chosen the glasses and then handed a printed form I noticed that it was specifically marked as being "An unchanged prescription was issued"
I then queried this and it was confirmed that there was no change at all from my current reading glasses.
I must absolutely emphasize that at no time was I informed that the reason why I was directed to choose new reading glasses was because of a change of prescription.
I must also absolutely emphasize that I at no time was I informed that I did not need to have a change of my existing glasses due to a change in my vision.
I consider that I was mislead into being directed to purchase additional reading glasses which I did not need. In fact I felt totally deceived.
Can you explain to me the Specsavers policy in this deceptive method of directing customers to unnecessary purchase glasses.
I await your reply before taking this matter further.
Andrew Peters"
So this is just a warning that if you are automatically directed to purchase new replacement glasses then ask if the reason for this is a change in vision. If not then it is up to you to make the purchase but not via being mislead.”
