Sport Chek Reviews

Name: Sport Chek
Rating: 1.64

1.6 Rating 509 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to buy a Fitbit 2 Versa at the Market Mall Sports Chek. There was no one to help me. I wandered around the store looking for someone who could open the case where the Fitbits were. I finally asked a fellow who was moving boxes and he got someone to help me. Of course the line up to the cashier was long and it took forever. I hate shopping at Sports Chek.”

Helpful Report

Posted 5 years ago

“My first time coming to this sport check; and I will never be back. Spend 40 min in the shoe section; it was busier but I could not find a single employee to help me with shoes. Another 10 mins had passed and I saw a guy. Asked him for his help with shoes; he got me a few different sizes and shoes to try on. So I did; he never came back to further help me. Beyond frustrating just standing there with different shoes on; I found a lady who worked there and asked her to get me said shoe and size. She said what I was trying on would not be what I am looking for; so the guy prior did not listen and just brought me whatever he thought. She tried to bring me said new shoes but did not have any in stock.. honestly the store was a mess and lack of everything. Then 1.5 hours later I finally found a shoe that would fit and was color and support I needed. Went to go pay; turns out today is some sort of “suncor diss count” Why is there not a sign any where stating this? Let alone why is there only 2 cashiers working the front on a “discount” day. I was in line for another 45 min to pay for my one item. What a waste of time.”

Helpful Report

Posted 5 years ago

“What a joke and an embarrassment to deal with this company . No shipping out for a week , just excuses and promises .Do not let them full you with the low price advertised. You are going to get burnt. Online customer service is a disgrace , just lies after lies .Will never use this so called company again !!! Stay away !”

Helpful Report

Posted 5 years ago

“I ordered products worth $250 and the system used my 2yr old address to ship the product but used my current address for billing (not sure why a website would do something like that). After almost a month of not receiving it, I inquired and was told that my order went to the old address and that they will open a claim. Next day I got a call from an extremely rude horrible lady who told me that its all my fault and that I need to call UPS and they cannot do anything about it. I am not buying a single cent of product from this place again!!! Be aware that they are not for customers but themselves!”

Helpful Report

Posted 6 years ago

“Terrible experience. The item I ordered on line at Sport Chek Eaton centre never arrived (I ordered same one twice) Don't use this shop, you'll lose your money.”

Helpful Report

Posted 6 years ago

“Sportchek sells apparel with real coyote fur and down feathers. Everyone should know the horrific and inhumane process that these animals are forced to endure all in the name of fashion. We know that these materials are inferior to other, newer and cruelty-free materials used for warmth and dryness, and that feathers and fur are simply a fashion preference. I will never support a company that shows such disregard for animals’ lives no matter how cheap their inventory is. I choose to support ethical and cruelty-free apparel manufacturers!”

Helpful Report

Posted 6 years ago

“Website needs a lot of work. Constantly having errors, unloadable pages, and searches result in no results. Crazy that they're so behind the times.”

Helpful Report

Posted 6 years ago

“There was an shipping incident so my purchase has been lost. But none of Sportscheck customer support tried to investigate the incident but just advised to me to contact CanadaPost. I still don't understand why I had to contact CanadaPost by myself since I was the customer of Sportscheck and paid for their item purchase, not the one from CanadaPost. After I concluded the item was lost in shipping process with CanadaPost, Sportscheck processed the my credit card payment refund, but they didn't give me the $30 coupon code back which was also used with the credit card for the purchase. So I originally made a purchase on 11th of September, but I haven't got the same item for a month so far.”

Helpful Report

Posted 6 years ago

“My son ordered a pair of Giannis basketball shoes. He saved his money and we went in store to purchase. They ordered the shoes, and told us they would arrive within 3-5 business days. It has already been 5 business days and they have not even shipped out ... customer service is horrible. After 30 min, and two customer service representatives, they told me good luck... and maybe a couple more weeks...absolutely horrible company! Don’t order from them!”

Helpful Report

Posted 6 years ago

“they cancelled my online order that was a gift for someone. If the item is unavailable, why list it for sale on a promo price?”

Helpful Report

Posted 6 years ago

“you can't cancel orders online... basically I made an order one minute ago that I want to exchange for a different item but now i have to wait 3 days to get an item i do not want and travel all the way to a retail store to return it.”

Helpful Report

Posted 6 years ago

“Horrible experience from Hillside mall sport check. Manager, I am not sure about his name but heard some one calling him Keith. Bad experience with bad manager. Sport check is my favorite store but I will never go there because I was treated so badly and unfairly with that guy.”

Helpful Report

Posted 6 years ago

“horrible experienced after they sent me the wrong items.do not shop in this store”

Helpful Report

Posted 6 years ago

“Horrible experience. Gave them another chance after my first awful experience. They shipped one item separate, and didn’t ship the others until days later without giving me the option to have them all together. And of course they use Purolator, so you might as well save yourself the time and just have it shipped to their pick up location. Even if you are home, the drivers don’t make any attempt. It’s a pain and a waste of time overall. I will NOT be making anymore purchases online with Sport Chek”

Helpful Report

Posted 6 years ago

“This is a f@$:@ online store!!Never buy anything from them..I bought a shoes and ended up a diffrent product when i received it.I have to return it with lots of inconvenience on my part and have to pay a lot for mailing.”

Helpful Report

Posted 6 years ago

“I did order jacket they told me you are going to receive your order in 4 to 5 day i didnt receive my order in 1week i did call them they told me they shiped your order to warehouse i called the warehouse they told me we are going to give the money back but i took you 5 business days i tols them i need that jacket cuz it was for my friend bday thats why i did order and they told me oo sorry we can not do anything for you , you can go buy that from another store or wait for your money i told them can i talk to your manager and they answer me sorry we dont have manager and they hang up the phone on me 0 costumer service”

Helpful Report

Posted 6 years ago

“I have to give it a 1 But would like to give it a zERO Sport check is the worst customer service. Don’t ever buy anything on line. They don’t deliver. They’ve been around too long time for a new fresh company wort good customers service”

Helpful Report

Posted 6 years ago

“ordered power beats 4 on line as advertised for $230.97 only to have the order cancelled the next day by their warehouse. Called Sport check CSR and they advised me to reorder the beats again and they sent me a 15% off promo for the inconvenience. Reordered and again this morning the order was cancelled by the warehouse. Called CSR again and now the website shows temporary out of stock. I asked if sport check would honor the price was in stock, as I could wait and I wanted to take advantage of their advertised price and I was told no. Absolute horrible customer service, will never purchase from Sport Check again!!!”

Helpful Report

Posted 6 years ago

“Horrible customer service. My order came to $209 I gave the cashier $220...he put the money in the till and said I still owe $39. I told him I gave him $220 he said no you gave me $170...after arguing I said you need to double check I know what I gave you. He was so rude and said to the girl next to him “do you want to deal with this”. The manager took the cash tray to the back to count it while I stood there for at least half an hour...and when she came back it was over $50 ...so they made a mistake no big deal I understand mistakes happen but never did he apologize and they made me feel like I was wasting their time. After everything was done my kids took the stuff out to the car and I stood waiting for them and overheard the cashiers making fun of me...I almost wanted to return my items...but I definitely will never shop there again.”

Helpful Report

Posted 6 years ago

“I ordered a pair of capix m5 01 19 Rollerblades at sherway gardens,25 the west mall,cru 1690. When i got to the store i was told i was supposed to wait for a confirmation but its ok they will take care of me. After waiting for about 30 minutes the assistant told me that the guy was just confirming the email he will have everything ready in a few minutes.30 minutes later a guy comes up quickly made me sign for a box double packaged and left. I took the box to the car ,on the way home i opened it to find out that the rollerblades were used and in bad condition, the wheels were worn, a hole in the side, used brakes! We had to turn around and go back . when i got back the assistant took the blades i explained the situtation, they assured me that everything would be taken care of and if they cant find me a good pair they would price match me on another and i wouldnt have to pay the difference! With that being said she brought out 3 pairs of rollerblades due to the fact they could not find me a good pair of the ones i ordered. After sampling the rollerblades i made my choice, the manager then comes out and tells me i cant get those ones because theyre more expensive than the original ones i ordered and would have to pay a 170 dollar difference. I was so upset i asked the assistant wether i would have to pay the difference she said "No!" they knew the blades were in poor condition yet still they decided ti package it and rush me out the door and i drove all they way from toronto .im so dissapointed i wasted my entire day and they act like they dont even care!”

Helpful Report

Posted 6 years ago

Sport Chek is rated 1.6 based on 509 reviews