Sport Chek Reviews

Name: Sport Chek
Rating: 1.64

1.6 Rating 509 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“purchased a 2020 GT Aggressor Comp bike. (649.99 +tax). I have a strong understanding of bikes and maintenance. the bike i received has a good bike frame, however all its attachments are cheap parts and/or defective. I am not sure what they did in terms of service but i had to redo it myself (considering their service, i was not going to take it back to the same location). the disc brakes were dragging, improperly placed and not tuned, I fixed it. The pedals are plastic and cheap in quality. they were not properly installed and one was seized. i fixed it and replaced them with my own metal petals. many of the main areas that require grease or lubricant were dry and not properly serviced. there were even bolts that were not tightened. the front and rear derailleur were out of place and the gears were not tuned. i fixed all that. the chain broke during the first hour of riding. i fixed it myself, and found the 2 reasons why this happened. the chain its self is a cheap standard chain, it is also too large for the bike and was not properly fitted. also the rear derailleur is a cheap defective knockoff, the the inner spring was out (that is not supposed to happen). every location (approx 6) within reason was unable to service my bike. they all made excuses, basically telling me to go to other locations. or making excuses such as "we don't have the part" (your supposed to order the part or get it from another location) also was told it would take months for them to fix it, or they are full, or didn't cover some things like the chain (i do not need the chain replaced for another cheap chain, it is too long and needs to be re-linked shorter) keep in mind i purchased this bike a week ago. this has been by far the most horrible experience i have ever had in regards of customer service. there employees that are not doing their job and making every excuse to not do their job. I can see your not busy, your on your phone searching Instagram and trying to pawn my bike of to another location, and other bike service employees are in the back chilling and chatting also. go to another location, another person doing the same thing. these issues on a $700 bike, if i had bought a cheap $200 china bike from Canadian tire or Walmart, i would not have any of these issues. i am contacting head office tomorrow to see what i can do, i left my bike at a Sport Chek for service because i cannot keep going location to location for the same story, for a bike ive had for a week. the attendant told me it would take 2 months...maybe three. i am beyond upset and frustrated, the warranty needs to be honored, please promptly;; A) Provide full service on the bike and replace the defective pieces professionally. B) (If the bike is defective) Provide a new one which has been fully and professionally serviced. C) Provide a full refund.”

Helpful Report

Posted 5 years ago

“Ordered a bike three weeks ago. Website said 5-7 days. Still no bike, no update on shipping. No way of contacting sportchek. Of course they charged my credit card however. I will be charging them back via my credit card and encourage others to do the same. They've had three months to figure out COVID19”

Helpful Report

Posted 5 years ago

“SCAMMERS! I ordered $200 worth of rollerblades and they have yet to ship them anywhere. The order status says shipped but ups has not received them yet and I can’t get ahold of anyone! I’ve tried email, on the phone and tried calling Corporate head office! This is crazy!”

Helpful Report

Posted 5 years ago

“I ordered two pairs of matching roller blades for me and my daughter for her 8th birthday. The package never made it to the destination which was a UPS drop off centre. As in the picture was to be delivered may 13 then may 14 then may 15 requested to leave at UPS drop off. UPS never dropped the package and had it sent back to Ontario I spent 5 hours on the phone with UPS who assured me it wouldn’t get sent back it was error on their end. Then it got sent back anyways. I left and email request with sportcheck to get back to me and tried calling everyday for a week before I could get someone in the phone. Finally when I did I was told nothing they can do and I asked to speak to a supervisor at which point I was put on hold for 15 minutes only to be hung up on. I was told I need to reorder but the product is not out of stock. However they did tell me if hasn’t been processed as a return yet so they still have it but can not get it back to me it just goes back into inventory. So now here we are a month almost later and my little girl hasn’t got her birthday present, cause covid wasn’t enough sport check had to help out to ruin the poor girls birthday. Now it’s the beginning of June and rollerblades are sold out everywhere. I will never shop here again.”

Sport Chek 1 star review on 1st June 2020

Helpful Report

Posted 5 years ago

“I ordered a $340 watch nearly 2 weeks ago. Tracking has said “electronic shipping label has been submitted”since May 19th! When I called they made a case file and now they’re telling me it was picked up by Canada post but Canada post hasn’t scanned it ...that sounds totally stupid to me...doesnt Canada post scan when they pick it up!? When I asked the inpatient customer service rep, if it’s possible this could be lost, he said “yes” ...I’m basically waiting till who knows when to possibly find out it either never shipped or it was lost!”

Helpful Report

Posted 5 years ago

“I ordered shoes on april 2020. Payed almost 56.00 for them they were suppose to be a suprise for my boyfriend. I got email with tracking number after i paid and i got an email yesterday saying the shoes were sent back at my request omg i never even seen them or touched them but worse part you ppl only put back 7bucks in to my account weres rest of my money. P.s why give customers a number to contact and you cant get through to complain.”

Helpful Report

Posted 5 years ago

“Ordered three weeks ago.. still sitting somewhere. The delivery status says "Your package has been delayed due to events beyond our control' every day...:) No customer service available to cancel I am stuck. Never order stuff from Sport check online!!”

Helpful Report

Posted 5 years ago

“Two of my orders in last 3 weeks got cancelled on me. That leads me to believe that the products shown online do-not exist in the warehouses. It a not a gamble that I expected to run into. Looking for other options online.”

Helpful Report

Posted 5 years ago

“Ordered a pair of shoes.. sounds simple right? Nope.. I get a confirmation email immediately after I pay (wow such service) but it’s the wrong shoes. I figure I got time to fix my order before they pick it, WRONG! Nobody can get through to customer service as I’ve read below in numerous comments, WOW They’ve granted me a tracking number so I can watch them sit in Winnipeg for a week for what? What are they doing sitting in a distribution centre ? For someone else to enjoy?The shoes just mysteriously disappeared off the radar, now to just wait so I can get a refund and shop somewhere else.”

Helpful Report

Posted 5 years ago

“I have bought a bike. They dis not deliver it. I have contacted UPS and after several delays on the delivery date, now they don’t even show a date. Now UPS says that I need Sportcheck to contact UPS to open an investigation. Very dissatisfied.”

Sport Chek 1 star review on 22nd May 2020

Helpful Report

Posted 5 years ago

“Ordered a bike 2 weeks ago, they took my money. Cannot get ahold of any customer service rep. Tried contacting their head office still no response. This is unethical. Probably going to pursue fraud on them.”

Helpful Report

Posted 5 years ago

“Order placed 11 days ago. Has yet to be shipped. Emails to customer service went unanswered. The call centre is not taking calls due to Covid-19. They have had two months to figure how to setup a safe environment for their warehouse workers, and how to enable their customer service employees to work from home. Their competitors have done it. Notably, Altitude Sports is firing on all cylinders. Orders are processed in no time and their customer service is outstanding. There is no reason to consider Sportchek if they are unwilling to answer calls from their customers.”

Helpful Report

Posted 5 years ago

“a site called "Out of stock". All the bikes they have - "Out of stock".”

Helpful Report

Posted 5 years ago

“Companies like this make it so difficult to try to support Canadian companies...I ordered a product April 13. I never received an order confirmation via email or any shipping information. I called a couple times to check in and never got a customer service agent. I put in an online request to speak with customer service and never got a reply. I went to the sport chek I stage am page and made an inquiry and never got a reply. I was just hoping my order would eventually show up. I look today at my credit card statement, I was just refunded for the purchase (at least I got my money back), but again, no email. I look on the website to reorder and they’re sold out of my size now. Way to go sport chek...”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM SPORT CHECK: Bought a pair of shoes from Sport Check, ordered says it was delivered yet there’s nothing on my front step. Customer Service is non existent & emails aren’t answered. No way to claim my money back!”

Helpful Report

Posted 5 years ago

“Do NOT order from sports check they seem to be closing down and taking peoples money. I bought a pair of shoes and it never showed up but the delivery confirmation text sure did. Now with no shoes and a non existent customer service I’m left in limbo. No where to call and emails do nothing. If you’re thinking about buying from them DONT. STOP try cancel your order give your money to charity or throw it in the air either is better then trying to spend it online at sports check”

Helpful Report

Posted 5 years ago

“Customer service is terrible. I ordered shoes for my Mom. Upon receipt two right shoes were sent. Customer care does not answer. I sent an email to be told it was being reviewed back in April. No response yet. Sent a DM in Twitter only to receive the same email I got back in April. Today SportChek sends me an email to review the product sent. Really?”

Helpful Report

Posted 5 years ago

“My order has been sitting in a Calgary post office for 5 days. Sportschek customer service is not accepting emails or phone calls so my package may have been lost or stolen & I have no way of contacting Sportschek. Have ordered from Quarks online (they also use Canada Post) and have had fantastic customer service. Shoe Warehouse uses a courier & have been quick & efficient. Order from either of these 2 companies but avoid Sportchek if you want to actually receive your order.”

Helpful Report

Posted 5 years ago

“Ordered a lot of shoes and shirt with the same size for myself from sportchek, spent a ton of money and never had a problem, my latest purchase of adidas shirt and shoes was way too big despite following sportchek size recommendation, I am now APALLED that exchanges are not allowed and I HAVE TO PAY FOR THE RETURN SHIPPING!! SPORTCHEK SHOULD FOLLOW SUIT WITH UNDER ARMOR WHO'S OFFERING 40% DISCOUNT FOR RESPONDERS AND FREE, I REPEAT FREE NO HASSLE RETURN. I will let everybody I know about this!!”

Helpful Report

Posted 5 years ago

“they are fraud and scam”

Helpful Report

Posted 5 years ago

Sport Chek is rated 1.6 based on 509 reviews