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Sportsman's Guide Reviews

1.5 Rating 162 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

1.5

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 1 star review on 30th June 2022

Sportsman's Guide 1 star review on 21st March 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a member of theirs for years and have ordered a ton of stuff. In April I ordered 2k rounds of 9mm. It was on backorder, no problem, I knew it was and I was willing to wait. Couple weeks later I get an email saying it is delayed some more and asks if I still want it. Yes. Ship date comes and goes, nothing. I check the order status and it says it's been canceled because the manufacturer couldn't deliver by the promised date? I've emailed back and forth with them a dozen times and they are 0 help. First they tried to blame me for not responding to the backorder confirmation, which I did and they acknowledged. Then they keep telling me to replace my order and there is nothing else they can do. Well that would be all fine and good except they have no ammo available and now with everything going on it would cost me $900 more than when I ordered 6 months ago. I just want what I ordered. I'm sure they got the ammo in and just decided that they could make triple the profit on it so they screwed me over who's been waiting on it for half the year. I canceled everything with them and hope they go out of business. Their customer service is some if the worst I have ever experienced and their morals are worse than a liberals. I hope you get what you deserve.”

Posted 3 years ago

“I placed an order in August. At that time it showed as being In-Stock. Right after I placed the order I was told it was back ordered, but I would receive it in November. Now I am told the item is unavailable and I will not get it.”

Posted 3 years ago

“IS THEIR A WAY TO LEAVE MINUS 5 STARS !!! ENOUGH SAID..STAY FAR FAR WAY FROM THIS PLACE UNLESS YOU LIKE GETTING RIPPED OFF.”

Posted 3 years ago

“they have the worst customer service dept i have ever dealt with,,shipping is terrible and their membership program is a hoax... i no longer buy anything from them..neither due any of my 4 sons anymore or friends... sorry but this place just totally sucks now.”

Posted 3 years ago

“The continuously push out back order dates after you make purchase.”

Posted 3 years ago

“Terrible customer service. My order took way to long to ship. When i inquired about my order they said they would get in touch within 32 hours. They never did. Twice they told me that. Also when they asked me for a review and i told them it was terrible, they said my review didnt fit their requirement and did not post it.”

Posted 3 years ago

“They are running a scam it seems. They accepted my back order of 9 mm which was due to ship oct 20th. I ordered these rounds over 3 months ago. They have since over doubled the price of same ammo to new buyers and postponed my ship date until march next friggen year. I canceled order and was not charged but that is not the point. It is unethical what they are doing because you can not be off that far on the shipment dates. They can cancel whoever they want or postpone whoever. How convenient right? What about temptation this creates to ship to the higher bidder??? I will add also I caught them getting rid of bad reviews on their site and only allowing 5 star reviews and some 4 star when they went to ratings about 10 years ago. Only reason i came back was for 9mm and of coarse they dropped ball again:( im done but do as you will”

Posted 3 years ago

“Ordered ammo back in August and it was scheduled to ship October. Now its scheduled for January. I would suggest going anywhere else, I'd even suggest going to your local crack dealer for better service and product.”

Posted 3 years ago

“buyer beware, Scam ship date keep changing”

Posted 3 years ago

“In March I ordered .223 Ammo. It got pushed back and pushed back three times to be exact. Then it was canceled. Do you actually sell ammo? Seriously why are you deceiving your customers like this?”

Posted 3 years ago

“I placed an order 6/21/20 for Ammo. The ordered said back ordered until 8/8/20 now it is 10/8/20 and no reply nothing. I wrote them 4 days ago zero response. Covid or no covid super poor customer service. Run far away from this poorly run outfit.”

Posted 3 years ago

“The items I ordered from the company were fine. The problem I have is that they auto-renewed me into their Buyer's Club to the tune of $49. They were not authorized to do this, and now they won't refund my money or even answer an email. Never do business with this company.”

Posted 3 years ago

“Quality of service has become non-existent in the last few months. Orders do not get processed, and phone and email customer service inquiries are not responded to.”

Posted 3 years ago

“Customer service has gone completely to the dogs in the past few months. Orders take forever to process, and inquiries by e-mail are not researched.”

Posted 3 years ago

“We've been asking for your hunting catalog for months. He received a military one and doesn't want that one. He paid for membership and you have terrible service. You should offer refunds.”

Posted 3 years ago

“POOR CUSTOMER SERVICE, MY POOR REVIEW WAS DELETED, DEFECTIVE ARROWS I ordered 12 Sportsman's Guide brand arrows, which could be ordered in lots of six or 12. It came in 2 six-packs. Half of the arrows were defective - their inserts would not allow field tips or broadheads to be screwed in. I returned one six-pack and asked that it be exchanged for non-defective arrows. Instead, I received a credit for about half the order. I emailed customer service saying that I wanted the defective arrows replaced, not credited. The reply told me to re-order, and that the shipping fee would be waived. So I tried re-ordering, but was told by the rep that the charge would still be more than the amount I was credited. I emailed customer service two more times, explaining that if I couldn't get a full set of 12 working arrows for the original purchase price, I'd have to return the six-pack I kept, resulting in a greater loss for the Sportsman's Guide. The last email - sent 32 days ago - went unanswered. ALSO, I WROTE A "POOR" REVIEW, & AFTER BEING UP ON THE GUIDE'S SITE A FEW DAYS, IT WAS DELETED! THIS MEANS YOU CAN'T TRUST ITS REVIEWS.”

Posted 3 years ago

“No customer service at all!! Ordered ammo as back order allowed and then it was canceled so when backin stock they could charge double the price for it!! Won’t be using them anymore!!”

Posted 3 years ago

“Once they collected my money I became irrelevant. U can't contact them by phone or email. They keep giving me a back order story. They won't allow cancelation of orders. These people are criminal.”

Posted 3 years ago

“If I could give this company negative stars, I would. Thus company is unreachable, 100% zero communication. I have attempted to cancel an order through an email because their phone lines are jammed with calls. DO NOT ORDER ANYTHING FROM THESE PEOPLE.”

Posted 3 years ago

“Ordered 3 boxes of ammo which totaled $63 which amounted to "free shipping". Immediately got an email stating that only 2 boxes were available which was under the $49 free shipping deal so then I was charged $42 for 2 boxes of ammo + $10 shipping which was no longer a good deal and I didn't want. Also the shipping date was changed from 9/18/20 to N/A. What??? So I go to the website and find out that they require you to call "customer service" if you want to cancel your order but you cannot get a human online, just a recording saying due to high volume of calls your call cannot be completed; THEN IT JUST HANGS UP! I have a membership with them but you can bet it will be cancelled at the earliest convenience.”

Posted 3 years ago

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Sportsman's Guide is rated 1.5 based on 162 reviews