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Sportsman's Guide Reviews

1.5 Rating 162 Reviews

12 %

of reviewers recommend Sportsman's Guide

Company Reviews

1.5

Based on 162 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Sportsman's Guide 1 star review on 28th February 2024

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 1 star review on 27th November 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 5 star review on 12th March 2023

Sportsman's Guide 1 star review on 30th June 2022

Sportsman's Guide 1 star review on 21st March 2022

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great price on a muzzleloader, bought it along with a membership. Gun put on backorder two different times. Contacted company twice by email. Response was "Please let us know how you would like to proceed with the order." Nothing else didn't seem to care one bit. 2nd email was to cancel because they didn't ship my item was it said was going to ship. Response was "We have canceled your order as requested. You have not been charged for the purchase. If we can be of further assistance, please feel free to Contact us" They could careless if they had lost the sale. Poor Poor customer service. Never will I buy from them!”

Posted 3 years ago

“I ordered ammo in March and it was immediately put on back order. They push back the delivery date 3 times and then cancelled my order. Everyone knows how hard it is to get 9mm ammo right now. I’m sure they cancelled my order to double the price. I will never order from Sportsman rip off again.”

Posted 3 years ago

“Fist I ordered 12 pack military new tee shirts four of them had holes right out of the package all the tags were cut in half as though ther were defective wanted to send back and said there is a shipping return fee of 7.95 so I kept them. Customer service very rude and not at all helpful. I cancel my membership because of this. Now the worst part they sell you email, when I signed up I very rarely got spam mail now I get 10 a day. This use to be a good company now they don’t care I would give it a minus but can’t”

Posted 3 years ago

“First time customer and bought a Hornady night guard online 8-25-20, I never got an email telling me it shipped, nothing. I finally called but was on hold for 48 minutes. The girl said they put a hokd on my item but didn't know why. She said the people who can release werent in that day and for me to call back. Not acceptable! I call back 4 days later now its 9-1-20. Again 52 minutes on hold, then the girl put me on hold for 10 minutes, came back and asked me my address, what number I was calling from. Put me on hold again. Then came back and me my customer number, put me on hold again, then she said ok, it should ship out in the next few days. I asked her why there was a hold in the first place, she claims they needed to very a few things first. Well all that was included when I placed my order online. So now it will take another 10 days to get to me. This is not right.”

Posted 3 years ago

“I ordered 500 rounds of ammo, thier site said "In Stock" so I went ahead and ordered it. As soon as I paid for it I immediately received an email saying they only had half the order in inventory and Id have to wait 3 months before seeing the other half. I canceled the whole damn order and luckily got my full refund. Of course I had to negotiate with the customer service rep for 10 minutes on why I didn't want to sign up for thier stupid membership. Stay away from this company!”

Posted 3 years ago

“SERVICE DELIVERY NONE.”

Posted 3 years ago

“They renewed membership even though we said we didn’t want to, now they will not return phone calls nor answer emails”

Posted 3 years ago

“BOLDERTON 18 2 MAN LADDER TREE STAND WITH GRIZZLY GRIP SAFETY SYSTEM Bolderton 18 2 Man Ladder Tree Stand with Grizzly Grip Safety System Stand o'k but TERRIBLE customer service. For Sportsmans Guide..great company, usually! As for the stand itself it's a very well built, comfortable stand, wouyld give it 4-5 stars but...when I opened box I discovered the bag holding nuts and bolts had been opened. I should of re-boxed it and sent it back then and there. It was a re-stock item, NEVER accept a restock item from SG as they obviously do not check for broken or missing parts.....BAD! DOZENS of nuts-bolts, way to many to count. As i was half way through assembly I discovered LOTS of nuts and bolts missing, no problem go to hardware store and bought replacements.SEVERAL hrs later I discovered 4 missing parts. 2-shooting rail supports, 1-missing cup holder, 1- missing accessory hook. Call SG girl said they would re-ship, i refused as I had 5-6 hrs in assembly and wasn't going thru that again. She politely gave me manufactures # as they would send replacement parts. I called and recording said go to web page and fill out a form...good bye! Of coarse this was Sat so had to wait till Mon for reply. Looking back it took 9 e-mails to-from manufacturer asking the SAME question. I finally accused them of giving me the run around as EVERY question was answered in orrigional form submitted.They asked for phone # but refused to call. finally 4 days later (thurs) they reach a point saying parts were shipped, I hope so as a week as gone and no parts, no way to track no nothing! Sent complaint to SG saying pic showed 2 hooks and 2 cup holders but stand only comes with one each. Also suggested checking out re-stock items before they are re-stocked. I mean parts bag opened.....come on! SG replied they would respond in 32 hrs!!! GIVE ME A BREAK! Finally 32 hrs later SG replies how sorry they are and to let them know if they can be of any assistance acquiring my missing parts!!! They call that "customer service"? it was nothing but a form letter!! Started this review with 3 stars, i'm so upset I'm changing to two because of no customer service and false advertising showing 2 cup holders and stand come with one. I've spent several hundred dollard at SG in 3 yrs but wont spen any more on tree stands.”

Posted 3 years ago

“Atrocious customer service. This company is a scam. Took order & payment & did not ever send product. 4 months. Took attorney intervention to receive refund.”

Posted 3 years ago

“Bad bad bad bad costumer service”

Posted 3 years ago

“paid $45 or $50 dollars for a years membership in oct 2019, made several orders totaling around $700, in june of 2020 i'm told my membership is expired?? not worth fighting over that amount of money, i'll take my business to a more reliable and reputable company. its was NOT a temporary membership!”

Posted 3 years ago

“This company does not even deserve one star. I ordered 2 ammo cans from them based on the picture they showed. The pictured showed a pristine looking ammo can with the markings I wanted on it. What I got were 2 ammo cans with no markings, faded paint, rust, dents, dirty, and smelled like dog pooh! No kidding! These cans smelled like they were used to collect dog doo! Take a look at the 2 pictures of their ad and what I got. Of course I contacted them about it and here was their reply: "Thank you for your response. If we can be of further assistance, please feel free to contact us. Enjoy the Outdoors! Sportsman’s Guide Customer Experience Team" Wasn't that nice of them! When I asked for them to be replace, I got no answer at all. Don't buy from this rip-off company. You never know what you're really going to get and they stand by nothing.”

Sportsman's Guide 1 star review on 19th May 2020

Sportsman's Guide 1 star review on 19th May 2020

Posted 3 years ago

“Their customer service is absolute GARBAGE!!! I spent over a Thousand dollars in one purchase and they screwed me out of everything left me waiting for over 3 months and just now received my refund . After they changed the delivery date 3 times!!!!! Then just suddenly refunded money and sent a trashy excuse of an email. Would never spend a dime here for their cheap Chinese junk.”

Posted 4 years ago

“The cheapest and lowest quality products. Impossible customer service,”

Posted 4 years ago

“Bate ans switch - would not exchange or refund on ammo order.”

Posted 5 years ago

“Everything from Shipping, to Product Failure on First Use, To Customer Service. Run far away and shop Cabelas or Bass Pro.”

Posted 5 years ago

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Sportsman's Guide is rated 1.5 based on 162 reviews