Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,406 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,406 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 19th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promptly shipped my oder. One seal was missing and it was corrected. Definitely would purchase again.”

Helpful Report

Posted 5 years ago

“Great website in terms of clarity, navigation and levity. Prices are excellent and they had exactly what I needed for my old, old Toro system valves. Super fast packing and shipping. AAAA+++”

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Posted 5 years ago

“Nice and Easy ordering”

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Posted 5 years ago

“Had just what I needed for my greenhouse watering system!”

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Posted 5 years ago

“I ordered some Hunter Valve parts o n Monday Feb 10 with a date of Feb 13 for delivery. As Feb 13 came and went with approx delivery times an Feb 14 came and went with delivery times it is now a bit frustrating letting the customer know when I would be repairing his valve. I know you have little control over USPS but another service might help the anxiety. Let me rate after the next order”

Helpful Report

Posted 5 years ago

Hi Wilbur, thanks for your review. It looks like there was a two day holdup in Garden City, NY once USPS received the package. You're correct that we do have little control once the package has left our warehouses, but we DO care about each of our customers getting their packages on time. We periodically take a look into our shipping metrics, and have at one time or another shipped with pretty much every service out there. Overall, we haven't really seen a difference in the number of lost/late packages in any of the switches. The tracking is showing that your order arrived on the 15th. Please be sure to get in touch if that isn't correct and we'll get you taken care of ASAP.

Posted 5 years ago

“My order was small (keys to sprinkler control box) but it was handled quickly and shipped right away.”

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Posted 5 years ago

“Correct item, and fast service, with a touch of humor. Highly recommended.”

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Posted 5 years ago

“Haven't tested the product but the delivery was excellent, good job!”

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Posted 5 years ago

“This was the 2nd time ordering the same product. Got here quickly.”

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Posted 5 years ago

“Needed Luxor landscape lights and they had them in inventory, had them priced right, and shipped in a very timely manner. Service was perfect.”

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Posted 5 years ago

“Sprinkler Supply Store was very helpful on the phone, and their website is easy to navigate.”

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Posted 5 years ago

“I appreciate you ordering my backordered item instead of simply telling me it's out of stock. My item seems a bit difficult to find so thanks for making it easier.”

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Posted 5 years ago

“Right product, quick turn time, easy to order!”

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Posted 5 years ago

“Your company did a great job getting the order shipped to me in an expeditious manner. However, it wasn't clear to me that the item I ordered was a spot light and not a flood light. I had wanted a flood light.”

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Posted 6 years ago

Hi Mark, thanks for getting in touch. My apologies for any confusion; we do place the word "Spot" directly in the name of the part as well as down in the description. https://sprinklersupplystore.com/products/led-10w-psp27k-12-flex-led-par36-10w-2700k-spot I'll present this to our web team and see if we can possibly devise a better way to make this more clear at the time of purchase.

Posted 6 years ago

“With a company with "Sprinkler" in it's name, I can't find a central list of sprinkler nozzles from a to z. Please send me a map on how to get there.”

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Posted 6 years ago

Thanks for your question! We tend to categorize the large numbers of nozzles that we carry along with the heads that they fit on, since many of them are brand/model specific and grouping them all together might cause a lot of confusion as to what nozzle fits on which head. If you visit our website, you can click on the "Shop Menu" link at the left hand part of the navigation at the top of the page and choose "Lawn Sprinklers." You'll find links to both the rotary and spray nozzles that we carry. Also, if you search for a specific type of sprinkler head, the specific nozzles that fit on them will usually pop up along with the heads themselves.

Posted 6 years ago

“Easy to order...both items purchased arrived in perfect shape...great coy!”

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Posted 6 years ago

“Sprinkler Supply Store carries hard to find items at VERY reasonable prices. Their on line communications are GREAT! Sprinkler Supply's shipping is reliable and F-A-S-T!”

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Posted 6 years ago

“Product was exactly as pictured and shipped to me with 0 issues!”

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Posted 6 years ago

“Excellent customer service.”

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Posted 6 years ago

“They shipped the wrong item. Now having a difficult time returning it back. No customer service. Called 10 times and they said they will look into the matter.”

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Posted 6 years ago

Hi Mohit, thanks for getting in touch. We're currently working with the manufacturer on this to get verification, as they appear to be sending out the newer version of the controller you ordered in the boxes of the older controllers. At this point, we're trying to see if we can get you the proper controller. We'd be happy to send you a prepaid label for return and credit you back upon arrival, just let us know. Denny ~ Customer Service Manager

Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,406 reviews